The new manager with the blonde hair is very rude and obviously does not know how to speak to employees. She doesn't greet xustimers or smile. She has totally changed the vibe of the location.
Stacy Willis
I ordered a drink at the speaker and they neglected to tell me they didn't have the syrup for my drink. I received it and was told at the window they did not have the syrup after I already paid. I called and spoke with the assistant manager about a remake which they said they could do the next day since I couldn't go back because I had to get to work. She sounded really put off that I called and was short with me. I would have ordered something else at the speaker if they had just told me they were out of the syrup I use in my coffee. The drink was so horrible I couldn't even drink it. And for anyone who has to have their coffee in the morning like I do, this really sucks. The people at the window acted like I inconvenienced them as well.. I think I'll be going aomewhere else from now on. As a former batista and someone with 30+ years of customer service experience, I can tell you that alienating your customers is a guarantee that most of them won't return. A lot of people won't say anything; they just wont come back.
ivonii
My order was wrong I wanted extra strawberry and light ice in my strawberry açai, barely any strawberries, and I felt rushed at the drive-through
Atmosphere: 1
Food: 1
Service: 1
Vonn
Very disappointed with their service very disrespectful, the guy taking our order was rude and rushing us. Even though we were a customer they didn’t let us use the restroom. Would not be going back. Do a better job, it’s the job you chose to do!!
Atmosphere: 1
Food: 1
Service: 1
Amber Hathaway
I love starbucks!!! This one never disappoints!!!
Atmosphere: 5
Food: 5
Service: 5
Tina Manning Roden
Quick, fast, frappe was so good
Atmosphere: 4
Food: 4
Service: 4
Asif Tharani
Too slow service
Service: 1
Kelsie Murphy
wish i could say at least the service is good, but they’ll let u sit there for over 10 mins while twiddling their thumbs doing nothing, while your order is sitting around somewhere….. AND THEN once you get your order it’s gonna have their hair in it, idk how they aren’t required to wear hair nets seeing as their prepare food all day long
Atmosphere: 1
Food: 1
Service: 1
Nancy Newsom
Just ordered coffee, and sat to drink it with a friend.
Atmosphere: 5
Food: 5
Service: 5
Taylor Stephan
Terrible customer service, no acknowledgement from any staff member, and the ceiling air vents are black with mold. Just an unpleasant place to be.
The staff were very nice and professional and the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
gary mercer
Great !!!
Atmosphere: 5
Food: 5
Service: 5
AL Velez
Check your receipts before leaving. Or make sure to ask for a receipt. Wesley charges you tip before letting you swip/tap. This man had the audacity to tip himself $5
Atmosphere: 5
Food: 5
Service: 1
Alexa Mely
As many times as I go here, my drink is always on point. I’d go here before any of the Conroe locations.
The new manager with the blonde hair is very rude and obviously does not know how to speak to employees. She doesn't greet xustimers or smile. She has totally changed the vibe of the location.
I ordered a drink at the speaker and they neglected to tell me they didn't have the syrup for my drink. I received it and was told at the window they did not have the syrup after I already paid. I called and spoke with the assistant manager about a remake which they said they could do the next day since I couldn't go back because I had to get to work. She sounded really put off that I called and was short with me. I would have ordered something else at the speaker if they had just told me they were out of the syrup I use in my coffee. The drink was so horrible I couldn't even drink it. And for anyone who has to have their coffee in the morning like I do, this really sucks. The people at the window acted like I inconvenienced them as well.. I think I'll be going aomewhere else from now on. As a former batista and someone with 30+ years of customer service experience, I can tell you that alienating your customers is a guarantee that most of them won't return. A lot of people won't say anything; they just wont come back.
My order was wrong I wanted extra strawberry and light ice in my strawberry açai, barely any strawberries, and I felt rushed at the drive-through
Atmosphere: 1
Food: 1
Service: 1
Very disappointed with their service very disrespectful, the guy taking our order was rude and rushing us. Even though we were a customer they didn’t let us use the restroom. Would not be going back. Do a better job, it’s the job you chose to do!!
Atmosphere: 1
Food: 1
Service: 1
I love starbucks!!! This one never disappoints!!!
Atmosphere: 5
Food: 5
Service: 5
Quick, fast, frappe was so good
Atmosphere: 4
Food: 4
Service: 4
Too slow service
Service: 1
wish i could say at least the service is good, but they’ll let u sit there for over 10 mins while twiddling their thumbs doing nothing, while your order is sitting around somewhere….. AND THEN once you get your order it’s gonna have their hair in it, idk how they aren’t required to wear hair nets seeing as their prepare food all day long
Atmosphere: 1
Food: 1
Service: 1
Just ordered coffee, and sat to drink it with a friend.
Atmosphere: 5
Food: 5
Service: 5
Terrible customer service, no acknowledgement from any staff member, and the ceiling air vents are black with mold. Just an unpleasant place to be.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Fast and polite
Atmosphere: 5
Food: 5
Service: 5
The staff were very nice and professional and the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
Great !!!
Atmosphere: 5
Food: 5
Service: 5
Check your receipts before leaving. Or make sure to ask for a receipt. Wesley charges you tip before letting you swip/tap. This man had the audacity to tip himself $5
Atmosphere: 5
Food: 5
Service: 1
As many times as I go here, my drink is always on point. I’d go here before any of the Conroe locations.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
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