McDonald's

5090 I-H, 20 East Service Road, Willow Park
(817) 441-7454

Recent Reviews

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The Truthful reviewer

Listen , i understand that this is a fast food restaurant and that you may have kids working here, but you also have managers that are supposed to "train" the employees, right ? So what is happening when you place an order ? The person repeats it, but somehow, from the first person to the second person, wires get crossed? And the crazy thing is that it's supposed to be on paper directly passed to the kitchen. So is that the employees' fault or the management's fault? I say it is the managers fault because if the employee was trained better, the wires wouldn't get crossed, I bet. The world is already chaotic enough so when someone wakes up and goes to this establishment you should be able to order , get your food and go home and enjoy your day instead of having to call up to mcdonalds because you didn't get most of your order , then. Have to drive back to the restaurant, get more food, drive back home, and now your morning is garbage and all because communication and lack of training didn't happen. Come on managers lets do better, please. No one wants issues when honestly, we go get fast food because we don't feel like cooking not because we have to have it so do better , this isn't the first time but i guarantee you it is the last time. 3.8 stars should be a 3, and if anything is a 3, it means you don't eat here usually, and now I see why. I'm shocked that businesses wonder why they close down when they have service like this. Anyone that puts 4 or even 5 stars for this place obviously had the pleasure of ordering from someone with a brain cell , go here don't go here , your choice, but personally I like stress free days so I wont be.

Atmosphere: 2

Food: 2

Service: 1

Brenda Marie Dance

Ordered a basket of fries and it's not even the amount as you would get in a med fry.....
Very disappointed. Sad how these places jack up the prices and give you less.

Adam Styles

Food was hot and quick. Great deals on the app.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: World Famous Fries, Double Cheeseburger, Mcdouble, Chicken Mcnuggets

woody elmore

Our mobile app didn't load my order. I wish I had the name of the young lady who helped us because she rocked it!

Food: 5

Service: 5

Tim Calderwood

HORRIBLE SERVICE. ONLY WORRIED ABOUT DRIVE THRU WITH ZERO CONCERN FOR INSIDE

Service: 1

Mimi Kern

You have an employee with no handicap plates or stickers on their car parked in a handicap spot for their entire shift

Barry Harris

The mens bathroom was in bad shape and there was no water for hand washing at the sink. I thought it might be the sensor but three people, all with soapy hands were unable to get the water to turn on. There was no sanitizer available as a back up. I told an employee but did not get a response.

Atmosphere: 2

Food: 4

Service: 4

matthew self

One of the worst mc Donald’s I’ve been too lazy ass people that don’t honor orders on the mc Donald’s app I’ve never had issues ordering off the app until I’ve had to order here

Atmosphere: 1

Food: 1

Service: 1

Hailey Wilson

The workers there keep forgetting my food and by the time I get home is when I notice. McDonald’s isn’t cheap no more and it’s so disappointing when they forget food every time. They can’t even do a refund which is even more annoying.

Daniel Lodwick

Wicked slow.

Atmosphere: 2

Food: 3

Service: 1

hiram Morton

Everything i go here is something, did app order at curbside waited 20 minutes. Ask for my food twice.

Atmosphere: 1

Food: 3

Service: 1

Phillip Busby

Robbery! Large fry, not even half full. You should be ashamed.

Atmosphere: 1

Food: 1

Service: 1

fr8242

Great place

Sandy Rogers

Merch#225870
Order at register since kiosk was not working. 1 med coffee took 12 min. It was drinkable the minute it hit my hands not hot is what I’m saying. Fist person I question couldn’t speak English. Second went to look and came back with someone else’s order. Third, turned took three steps and asked how long has this been sitting here. I heard no answer. He sat it down, no eye contact and said sorry bout that and left.
McDonald’s is down to our last choice for fast food.
What atmosphere? Is is dull and uninviting.

Atmosphere: 1

Food: 1

Service: 1

Debbie Bayam Dillon (Ms. Bee-Tree)

I like to stop at McD's for vanilla shapes when there is no time for a meal. This location offers consistently-good shakes. Equally important, this location services their machines every morning which means the machines are not down at random times during the day. Good job, Willow Park McDonald's!

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