Pizza Hut

My order was running late and app had changed from enroute to being prepared so I called to check. After giving my order details I was put on hold and the manager picked up and stated the driver had arrived and called me twice before leaving. I explained that this was an outright lie because I had my phone with me and I had no missed calls. The manager was rude and said he would figure it out before hanging up abruptly. My order showed up 30 minutes later and my daughter met the driver in the parking lot. The driver stated that we should never order there again and actually dropped the tip portion of the money on the ground. We will gladly take your advise of never ordering Pizza Hutt again, there are better quality options available and the orders don't get delivered with drama!!!!!!

Service: 1

Not a great location recently. For years, no problems. Now repeatedly understaffed and take down ability to order online....repeatedly getting orders wrong. Very disappointed as of late (past few months) when absolutely no problems for years.

Atmosphere: 5

Food: 3

Service: 1

Food and service were good, but always feel like the store is understaffed.

Atmosphere: 2

Food: 4

Service: 4

Please do not order from here. When a mistake was made on their end of giving the delivery guy our carry out pizza, the young man who was the manager would not come talk to me, only did so through their cashier after I asked to talk to him two times. I understand accidents happen, but I asked if they could just refund us since my family was waiting, they said no and offered to make a new one which would take 20 minutes. The manager then said through the cashier that they called the delivery guy to bring it back. I figured he was close. We waited 20 minutes until we received our pizza. I then asked again to speak to manager to see if there was anything they could do, and he still would not come talk to me but said through the cashier there was nothing that could be done since it was already paid for. Unfortunately we went to Pizza Hut for the very reason of having a quick service, only to spend a total of 1 hr and 10 minutes total: driving to Pizza Hut, waiting 20 minutes, and then driving home. Please do not go, the level of disrespect from a manager to not even make an effort to make things right nor apologize.

Atmosphere: 1

Food: 3

Service: 1

Order was an hour and a half late, ordered for delivery, and didn't even get it delivered, had to send a family member to pick up our pizza. You'd think being an hour and a half late and having to pick it up yourself when you paid for delivery would be a serious discount, but no, not here. You get the delivery fee knocked off, but still have to pay for everything else when it's partially cold by the time it's even getting into a car.
Food isn't terrible, but the wait time expecting a delivery is serious issue that has yet to be addressed, this is the second time it has happened to us, the first time we gave benefit of the doubt, second time though, there's a problem that should be addressed.

I am here in Willow Park babysitting the grandkids. My husband stops by and said let's get pizza. Pizza Hut is in the this neighborhood. He orderd a stuffed crust pizza and bread sticks. When he put it on the kitchen table and opened the box we could not believe it! Poorest quality pizza we have ever had in our lives. See photos. You are better off going to Brookshires and picking up a frozen pizza.

Atmosphere: 3

Food: 1

Service: 2

Brandy and Kristen did awesome job

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Meat Pizza, Pepperoni Pizza, Breadsticks

I ordered on June 26th for pickup around 7:00 P.M. My wings were not included in my pickup order and I called to let them know. They had the wings that were missing delivered at no additional cost. Great customer service. The young sounding guy who handled the call was a model of professionalism. They took a mistake and turned it into a customer service opportunity.

Food: 5

Service: 5

Dropped one of our pizzas on the floor after waiting over our time app indicated it was ready. Staff in total disfunction. Tried to get a refund and the receipt they gave me shows I left with 2 pizzas when asked about it staff was not helpful. Pizza we did get was ok but not much cheese and it was a cheese pizza.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Cheese Pizza

We ordered pizza, and I guess the Uber driver forgot to pick it up. Finally after 2 hours I called and was told what happened, they never notified me on their own.

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Cheese Pizza, Meat Pizza, Pepperoni Pizza

Willow Park location always great food, done well, and on time and appreciate the military discount. I keep coming back!

Atmosphere: 5

Food: 5

Service: 5

Unfortunately I just believe they are understaffed, especially on the weekends. Ordered pizza at 5:30pm on Friday, said it would be here around 7pm. Never showed up. Called and I guess they outsource their calls because someone answered and asked what location I was trying to call. Then he put me on hold for a while and after waiting 3 minutes I heard a busy tone. Now it’s 7:43 and I’m still waiting…again I don’t think this is the workers at this locations fault I just think they are ridiculously understaffed for the weekends.

Had to pick up a delivery. Stood around for a good 5 minutes, watching the employees chat it up with each other while sitting around. One saw me, I waved at them like "Hello, I need my order" didn't want to acknowledge me. Very bad customer service. I hate picking up deliveries here.

Atmosphere: 1

Food: 4

Service: 1

Great pizza

Atmosphere: 5

Food: 5

Service: 5

Just the worst establishment. Totally unreliable every, single time. If you’re lucky enough to get your food, you can guarantee it will be cold. Too bad.

Atmosphere: 1

Food: 1

Service: 1