The food was still fairly hot even after delivery. The tenders had a nice crisp and the fries were cooked just right.
Atmosphere: 5
Food: 5
Service: 5
giselle ö
horrible service from John, I ordered boneless to go and received wings, plus his attitude was very bad
LB2 Turner
Nice and friendly! The lemon pepper chicken flats were fresh and delicious
Santana Lathan
I hate to complain but it’s like they took my wings from the grease and just dumped it in the box my it was literally so greasy that the bag broke apart and wings started to fall out of the bag I feel so bad for the delivery driver because his car got so messy Wingstop please do better y’all are to expensive to just not care i don’t even feel like ever buying food from Wingstop ever again
Atmosphere: 1
Food: 1
Service: 1
Leslie F. Garcia
waited a whole hour for a to go order it was completely empty
Atmosphere: 1
Food: 1
Service: 1
John Salas
Alyssa's customer service was phenomenal! She deserves recognition!
Atmosphere: 5
Food: 5
Service: 5
Emily Villalobos
10/10 !!! Takyla was so sweet and efficient amazing service.
Atmosphere: 5
Food: 5
Service: 5
Fidencio Gudino
Ordered food online and it never arrived and the store doesn’t want to answer the phone. They automatically put you on hold and never get back to you . I have been waiting on hold for over half an hour and still no answer. Ridiculously poor customer service and delivery driver also does not answer the phone. Bad business would recommend eating elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Natalie Pineda
Fresh and greatly prepared wings I’ve had from a wingstop for a good while. Not busy at the time we went. I felt the staff could have given better customer service. Not very approachable in my opinion, and 2 other friends of mine felt the same about their service.
Atmosphere: 5
Food: 5
Service: 3
Diana Knowles
⭐ 1-Star Review for Wingstop on Walzem
Honestly, I don’t usually write reviews like this, but this experience really left a bad taste — and not from the food.
My wife and I were both exhausted and just wanted a night off from cooking. She was craving wings, so we placed an order from Wingstop on Walzem, thinking it would be a quick, easy treat. We spent around $40… and immediately regretted it.
The order came out wrong, which can happen — but when I called to politely ask for a refund or at least have it corrected, I was bounced around on hold multiple times. The manager’s tone was cold and dismissive, and she kept putting me on hold mid-sentence. There was no apology, no ownership. Just the bare minimum.
At a time when customer service matters more than ever, it’s disappointing to be treated like an inconvenience for simply asking for what you paid for. That $40 could’ve easily gone to a neighborhood pizza place — and I bet they’d have gotten it right and treated us better too.
This isn’t just about wings — it’s about respect. I hope this location starts taking customer care seriously.
Cashier had the audacity to say “I’m the only cashier” after my food sat unbagged for 5 minutes while she looked around, got on her phone, walked around the restaurant, you can tell she cannot understand the team aspect and sees the kitchen is slammed and can’t grasp helping but would rather do what she pleases
TXBored
Ordered a delivery order and wings were missing and whoever bagged the order put the carrots on top of the fries. Counting and knowing that the carrots should have been placed on top of the ranch that was on the side of box of wings not on top of hot French fries isn’t rocket science 🤦🏽♂️
Heather D'Angelo
We ordered a special that was supposed to include fries but the fries were not delivered. The manager refused to make it right despite the receipt. Avoid at all costs!
Amber Motal
It's okay. Slow service. Good food. But I will always say it's way overpriced. But that's not this location's fault.
Mrs. San
This every time I order from here either they get the order wrong or everything isn’t in the bag they need new management new crew so called manager was to lazy and sorry to come to the phone this time they forgot my large ranch dressing. I will go back to Wingstop on Austin Hwy I hate they don’t deliver to my address and when I called back they immediately put me on hold when I called to see if the store manager was the same from the last time they jacked up my order. This location just needs to close down.
The food was still fairly hot even after delivery. The tenders had a nice crisp and the fries were cooked just right.
Atmosphere: 5
Food: 5
Service: 5
horrible service from John, I ordered boneless to go and received wings, plus his attitude was very bad
Nice and friendly!
The lemon pepper chicken flats were fresh and delicious
I hate to complain but it’s like they took my wings from the grease and just dumped it in the box my it was literally so greasy that the bag broke apart and wings started to fall out of the bag I feel so bad for the delivery driver because his car got so messy Wingstop please do better y’all are to expensive to just not care i don’t even feel like ever buying food from Wingstop ever again
Atmosphere: 1
Food: 1
Service: 1
waited a whole hour for a to go order it was completely empty
Atmosphere: 1
Food: 1
Service: 1
Alyssa's customer service was phenomenal! She deserves recognition!
Atmosphere: 5
Food: 5
Service: 5
10/10 !!! Takyla was so sweet and efficient amazing service.
Atmosphere: 5
Food: 5
Service: 5
Ordered food online and it never arrived and the store doesn’t want to answer the phone. They automatically put you on hold and never get back to you . I have been waiting on hold for over half an hour and still no answer. Ridiculously poor customer service and delivery driver also does not answer the phone. Bad business would recommend eating elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Fresh and greatly prepared wings I’ve had from a wingstop for a good while. Not busy at the time we went. I felt the staff could have given better customer service. Not very approachable in my opinion, and 2 other friends of mine felt the same about their service.
Atmosphere: 5
Food: 5
Service: 3
⭐ 1-Star Review for Wingstop on Walzem
Honestly, I don’t usually write reviews like this, but this experience really left a bad taste — and not from the food.
My wife and I were both exhausted and just wanted a night off from cooking. She was craving wings, so we placed an order from Wingstop on Walzem, thinking it would be a quick, easy treat. We spent around $40… and immediately regretted it.
The order came out wrong, which can happen — but when I called to politely ask for a refund or at least have it corrected, I was bounced around on hold multiple times. The manager’s tone was cold and dismissive, and she kept putting me on hold mid-sentence. There was no apology, no ownership. Just the bare minimum.
At a time when customer service matters more than ever, it’s disappointing to be treated like an inconvenience for simply asking for what you paid for. That $40 could’ve easily gone to a neighborhood pizza place — and I bet they’d have gotten it right and treated us better too.
This isn’t just about wings — it’s about respect. I hope this location starts taking customer care seriously.
Restaurantji Recommends
Cashier had the audacity to say “I’m the only cashier” after my food sat unbagged for 5 minutes while she looked around, got on her phone, walked around the restaurant, you can tell she cannot understand the team aspect and sees the kitchen is slammed and can’t grasp helping but would rather do what she pleases
Ordered a delivery order and wings were missing and whoever bagged the order put the carrots on top of the fries. Counting and knowing that the carrots should have been placed on top of the ranch that was on the side of box of wings not on top of hot French fries isn’t rocket science 🤦🏽♂️
We ordered a special that was supposed to include fries but the fries were not delivered. The manager refused to make it right despite the receipt. Avoid at all costs!
It's okay. Slow service. Good food. But I will always say it's way overpriced. But that's not this location's fault.
This every time I order from here either they get the order wrong or everything isn’t in the bag they need new management new crew so called manager was to lazy and sorry to come to the phone this time they forgot my large ranch dressing. I will go back to Wingstop on Austin Hwy I hate they don’t deliver to my address and when I called back they immediately put me on hold when I called to see if the store manager was the same from the last time they jacked up my order. This location just needs to close down.
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