Cold Stone Creamery

I ordered online and was told it would be ready in 20 minutes. I went into the store when they said it would be ready and waited over 40 minutes. The people who were there after me got helped first. There were only two workers on a busy Friday night. Definitely need more staffing. There was another person who did an online order who ended up getting in line and got their ice cream faster.

Atmosphere: 1

Food: 1

Service: 1

Here at the store right now 11/22/24. Have been waiting for 30+ minutes for my online order. Took them forever to even acknowledge me. There are people who were here after me in line and have already gotten their ice-cream. Very understaffed as well.

Atmosphere: 2

Food: 5

Service: 2

Owners verbally abuse their employees. Don’t support this location.

Thats rowan dude is such a fantastic worker. 5 stars all around

Atmosphere: 5

Food: 5

Service: 5

I was there tonight and oh boy the employee was sooo stingy, probably following instructions but seriously a pea size of extra ice cream won’t make a difference. The sample display had more ice cream than what we got…very disappointing for the $30+ of what we spent…don’t let the pictures fool you there was a lot of empty space underneath of what you can see!! It’s getting ridiculous and then half of the time you don’t even have supplies. Today out of Almond milk and the minion ice cream no sprinkles and then you dare to ask $4 as a minimum of tip amount?!?! Sorry kids nothing against you but against the greedy owners!!!

Dietary restrictions: Out of almond milk

Atmosphere: 3

Food: 1

Service: 1

The girl who helped us was super nice! I got cake batter and silk chocolate almond milk. Hubby got cake batter and banana.
We sampled the minions ice cream and it was good too!!

Atmosphere: 5

Food: 5

Service: 5

This is the closest Ice-cream shop, and has unique flavor combinations. They are easily accessible, but there are times like this day, where we came in waited over 10 minutes while the two employees were doing something with the chocolate. After the third time of one heading to the back I spoke up and was told "I'll be with you in a minute" 5 minutes later they game up front and seemed put out that we were there.The location, makes this place a go to for us, but repeated delays like we had on the 11th will encourage us to go elsewhere when possible.

Atmosphere: 3

Food: 3

Service: 1

Amazing business with really kind employees! I’ll be back for sure!

Atmosphere: 5

Food: 5

Service: 5

The waffle cones taste like soap, idk if y’all are spraying the cleaner onto your cones or what but we avoid this cold stone and go to the town over now.

We just went to cold stone tonight, and my daughter’s boyfriend ordered a like out of two flavors and they charged us $12 for a small ice cream! That’s ridiculous, and I won’t be going to cold stone again. If I could give zero stars for service I would.

Atmosphere: 1

Food: 1

Service: 1

I went here to get me and my kids ice cream, when I ordered I had to wait for the employee’s to talk in between coming back to finish getting my order three times and there was two people helping me! I ordered and asked for a waffle cone and then when the employee was making it I reminded her to put it in a waffle cone! She told me I had already paid and wasn’t charged for the waffle cone and refused to put my ice cream in one. I offered to pay for the waffle cone and was refused because the employee said there was no way to charge me for it, because I already paid! So I paid for ice cream I never got!!!!

Atmosphere: 1

Food: 1

Service: 1

I have been to this location multiple times over the years, but I never gave it a review. Came in today at 5 PM and it was not very busy at all. Their sizes are very generous. I love that you can choose so many options to mix in with as it makes it very fun and there is a lot of variety to choose from to mix it in with. you could dream of the most unimaginable combo if you wanted to. Overall, I would recommend if you are looking for something to tailor your ice cream tastes to.

Atmosphere: 5

Food: 5

Service: 5

This is a wonderful ice cream shop. Delicious flavors and ample serving

Atmosphere: 5

Food: 5

Service: 5

Nothing

Atmosphere: 4

Food: 4

Service: 4

Great customer service, but the chocolate dipped waffle bowl tasted OFF. Three of us got one and each of them tasted like soap or cleaner or something…like, to the point we had to spit it out of our mouths. Maybe they’re not being covered when cleaner is being sprayed? Or soap is left in the tool that makes them? I hope it’s not toxic. It kind of made my tongue feel weird…Other than this, we love cold stone! We usually love the dipped waffle bowls so it was disappointing this time.

Atmosphere: 5

Food: 3

Service: 5