Papa Johns Pizza

Name: Papa Johns Pizza
Address: 1322 US-89, Farmington, Utah, 84025, US
Telephone: (801) 447-7272
Price range: $
Rating: 3.3

$ • Pizza, Chicken Wings

Hours:
1322 US-89, Farmington
(801) 447-7272

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About Papa John's

Papa John's Pizza is a restaurant that has received mixed reviews from customers. While some customers have had positive experiences, such as receiving good pizza and having issues resolved quickly by a caring manager, others have faced challenges with the business model and customer service.

Concerns raised in the reviews include the high cost of a large pizza, with additional fees for delivery and tips, as well as long wait times for delivery that do not match the promised timeframe. One customer described the experience as "pizza Russian Roulette," unsure of when the pizza would arrive or if the quality would suffer.

However, many customers have praised the great quality of food and amazing customer service. Issues with third-party delivery services, like DoorDash and Grubhub, have led to problems, but Papa John's employees have often stepped in to resolve these issues. One customer noted that after a mix-up with a delivery, the Papa John's employee personally brought a fresh pizza, highlighting the caring nature of the staff.

The reviews also mention challenges with lower-level leadership, such as a manager who was rude during a legitimate complaint. Despite these issues, the overall sentiment suggests that Papa John's Pizza offers good pizza and has employees who are dedicated to improving the customer experience, but it has room for improvement in terms of its pricing, delivery service, and customer service.