If a Zebra had no stripes would it still be a Zebra? Listen, I want to leave a better review but if we don’t hold them accountable then nothing will change and it will be unfortunate to not be interested in coming back. I’ve eaten here a handful of times and every time I’ve left with a belly full of delicious food, but a bad taste in the mouth. The customer service is atrocious. You’ll be met with smiles and friendly greetings. And then get 40-60 minutes to wonder if that’s all they have to serve. Do not get me wrong the food tastes great and it looks 10x better than the tables and chairs you’ll be eating on. But that is if you don’t change your mind by the time they remember to inform you that the items you ordered are actually not available.. I enjoyed the empanadas the one time it wasn’t soaking wet with grease. The Patacone’s are big and the Arepas are why I’ve given them 5 chances. But nothing has changed and they’ve made it clear they are not invested in getting 5 star reviews. If this is the taste of Venezuela, then perhaps I should be praying for their country too. But I digress. I recommend spending your $50 on the ingredients yourself and invest your time learning how to make and experience what they clearly don’t care about.
Atmosphere: 1
Food: 3
Service: 1
Jose Montilla
The food was good, but the service left a lot to be desired, and the venue was not in the best cleaning condition.
Victor Cucuzza
Extremely Disappointing Experience – Read Before You Eat Here
I rarely leave negative reviews, but my experience at this restaurant was unacceptable from start to finish. Here’s a breakdown of what went wrong:
1. Poor Customer Service: When I was placing my order, the cashier answered a personal phone call on her cell phone and made me wait until she finished her conversation before continuing with my order. Very unprofessional.
2. Hygiene Concerns: While waiting, I saw a staff member come out of the kitchen wearing gloves, open a fridge, grab a drink, and walk back into the kitchen—still wearing the same gloves. There’s no way to know if he changed them before handling food again, and based on what I saw, I highly doubt it.
3. Unacceptable Wait Time: It took 30 to 40 minutes to get a simple order: 5 tequeños, 2 empanadas, and 1 tequeyoyo. These items are pre-prepped and just need to be fried. There were only 6 customers in the restaurant, and I saw at least 3 employees working. There’s no reason for such a delay.
4. Terrible Food Quality: The food was a complete letdown. The tequeños were under-fried, the empanadas had no flavor, and the tequeyoyo was so bland I had to double-check if it even had filling. It was one of the worst meals I’ve had in a long time.
Final Thoughts: I spent around $30, and honestly, it was the worst food investment I’ve ever made. For those prices, you'd expect at least decent quality, if not something close to restaurant standards worth revisiting. Sadly, this place didn’t come close.
Be aware before dining here. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
Marilyn Bazinet
The friend plantain tacos are HUGE and yummy. I loved the green sauce. They make them from either yellow or green plantains. Bothe are super yummy!
MKB
The friend plantain tacos are HUGE and yummy. I loved the green sauce. They make them from either yellow or green plantains. Bothe are super yummy!
Atmosphere: 5
Food: 5
Service: 5
Bradley Jolley
The service is terrible here. I was in the middle of ordering food and the girl answered her phone and started talking to someone. I waited until she was done talking and started talking to the guy behind me. She completely ignored me so I left.
Service: 1
Jose Alfredo Morales Noriega
I ordered takeout, they didn't give me sauce and the cheese empanada came without anything 🤣🤣
Poor customer service
Atmosphere: 1
Food: 4
Service: 1
The customer service is awful.
Great experience
Atmosphere: 5
Food: 5
Service: 5
If a Zebra had no stripes would it still be a Zebra?
Listen, I want to leave a better review but if we don’t hold them accountable then nothing will change and it will be unfortunate to not be interested in coming back.
I’ve eaten here a handful of times and every time I’ve left with a belly full of delicious food, but a bad taste in the mouth.
The customer service is atrocious. You’ll be met with smiles and friendly greetings. And then get 40-60 minutes to wonder if that’s all they have to serve.
Do not get me wrong the food tastes great and it looks 10x better than the tables and chairs you’ll be eating on. But that is if you don’t change your mind by the time they remember to inform you that the items you ordered are actually not available.. I enjoyed the empanadas the one time it wasn’t soaking wet with grease. The Patacone’s are big and the Arepas are why I’ve given them 5 chances. But nothing has changed and they’ve made it clear they are not invested in getting 5 star reviews.
If this is the taste of Venezuela, then perhaps I should be praying for their country too. But I digress. I recommend spending your $50 on the ingredients yourself and invest your time learning how to make and experience what they clearly don’t care about.
Atmosphere: 1
Food: 3
Service: 1
The food was good, but the service left a lot to be desired, and the venue was not in the best cleaning condition.
Extremely Disappointing Experience – Read Before You Eat Here
I rarely leave negative reviews, but my experience at this restaurant was unacceptable from start to finish. Here’s a breakdown of what went wrong:
1. Poor Customer Service:
When I was placing my order, the cashier answered a personal phone call on her cell phone and made me wait until she finished her conversation before continuing with my order. Very unprofessional.
2. Hygiene Concerns:
While waiting, I saw a staff member come out of the kitchen wearing gloves, open a fridge, grab a drink, and walk back into the kitchen—still wearing the same gloves. There’s no way to know if he changed them before handling food again, and based on what I saw, I highly doubt it.
3. Unacceptable Wait Time:
It took 30 to 40 minutes to get a simple order: 5 tequeños, 2 empanadas, and 1 tequeyoyo. These items are pre-prepped and just need to be fried. There were only 6 customers in the restaurant, and I saw at least 3 employees working. There’s no reason for such a delay.
4. Terrible Food Quality:
The food was a complete letdown. The tequeños were under-fried, the empanadas had no flavor, and the tequeyoyo was so bland I had to double-check if it even had filling. It was one of the worst meals I’ve had in a long time.
Final Thoughts:
I spent around $30, and honestly, it was the worst food investment I’ve ever made. For those prices, you'd expect at least decent quality, if not something close to restaurant standards worth revisiting. Sadly, this place didn’t come close.
Be aware before dining here. I won’t be coming back.
Atmosphere: 1
Food: 1
Service: 1
The friend plantain tacos are HUGE and yummy. I loved the green sauce. They make them from either yellow or green plantains. Bothe are super yummy!
The friend plantain tacos are HUGE and yummy. I loved the green sauce. They make them from either yellow or green plantains. Bothe are super yummy!
Atmosphere: 5
Food: 5
Service: 5
The service is terrible here. I was in the middle of ordering food and the girl answered her phone and started talking to someone. I waited until she was done talking and started talking to the guy behind me. She completely ignored me so I left.
Service: 1
I ordered takeout, they didn't give me sauce and the cheese empanada came without anything 🤣🤣
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
👍🏻👍🏻good food.
Atmosphere: 5
Food: 5
Service: 5
Amazing, authentic Venezuelan food! I felt like I was back in Venezuela!! And the house mad sauces were to die for! I will dine here again!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Arepas
Very good food, good parking and very good service
Atmosphere: 5
Food: 5
Service: 5
Excellent place to taste the best of Venezuelan food in Lehi ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Arepas
Excellent treatment and very good food.
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