Horrible! Zero stars! Wanted a Mint Chocolate Chip Love it, ended up with a huge mess of fudge sauce, brownie etc! It wasn’t even mixed properly. And it was too runny for a cone. The clerk said there was nothing she could do, it’s what I ordered. ☹️ But I could buy another one!?! I’ll never go back. What happened to customer satisfaction?
Daniel Frommel-Parkin (Diver_Dan)
Me and my wife wanted ice cream one night. Google ice cream near me, read the review saw some negative reviews, decided the hell with it went anyway. Perfect service perfect cleanliness food portion's perfect. So it was a great experience.
Melissa Calton
I love coming here! The people are are always nice, friendly, and helpful. Ice cream is delicious.
Jenny Nelson
They are always so friendly when I go in. The Apple case is of beautiful with all the different flavors of apples and they always have my favorite apple pie but I love the new pumpkin spice one they have. The cakes cases are also beautiful and I love getting cakes for all our special occasions!
janice arnold
I enjoy going to the .Murray location of Cold Stone. It seems cleaner than others and it has efficient great service even when its crowded. The ice cream is really good! If they have new flavor I ask to get a sample and they are glad to do it. I have never bought a cake, but they are decorated nicely.
Teara Grist
Closes at 10pm. Then why everytime i get there after work, around 9:45 pm they r always closed
Mick Brock
Jacky single-handedly runs the store all by herself. Everytime i’ve been here, she’s been the only one working and she does exceptionally. She deserves the fattest raise
cathryn neiffer
Shame on management at this location. A saturday night, the line is to the door and they have one poor employee working. They don’t have mobile/doordash orders turned off so she also has a line of people waiting for those, who she then has to turn away because she can’t possibly help everyone in the building and the online orders. Ashley handled it like a champ and deserves recognition and a raise. If you are so understaffed that you have one employee on a Saturday night you are not equipped to open, that is not fair to your employee just for ownership to pocket the money made that night and her get nothing for her effort.
Sepherah Hale
I’m pretty fed up with this location. I order a tub of ice cream once a week (they give six mix ins with it), but the last few times they have shorted me pretty significantly. The last time I am sure there was only one to two brownies in it when there should have been four, and MAYBE one cookie dough when there should have been two. This has happened every single time. I finally asked my husband to watch them make it and the guy making it was just going to leave out what’s pictured (a whole brownie and cookie dough). It’s beyond frustrating that that I’m paying for six mix ins and am always shorted between two and four of those.
Abe
The ice cream was delicious, service was so fast and the stuff really nice!
I recommend ordering one of the signature creations.
Complex Cat
I visited the Cold Stone Creamery in Murray, UT around 9:58 PM — two minutes before closing. The door was unlocked, the “open” sign was still on, and there were other customers being served. My group waited patiently in line, but when it was our turn, the employee (Yvonne) was extremely rude and dismissive. She told us she had the “right to refuse service” with no explanation and refused to acknowledge us any further.
We were respectful and had done nothing wrong. Her behavior was completely unprofessional, and the lack of courtesy was shocking for a well-known brand like Cold Stone. If a store is open, customers should be treated with basic respect — especially when they’ve arrived before closing time.
I hope management addresses this and takes customer service more seriously. At the very least, an apology and some accountability are in order.
Mona Carriedo
Beyond annoying!!! I tried ordering an ice cream pie 4 times!! First time I was told pies require 24 hours notice. Okay I understand that. Second time I was told they had no water, apparently this prevented them to take an order for the next day. Third time, placed order, 30 minutes later I received an email that the order was cancelled. No reason, just cancelled. Fourth time, called and placed the order. I thought all was fine BUT when I went in the next day to pick it up I was told the pie was not made. I will take my business elsewhere!
Kylee Tolman
Spent $7 on a much needed love it sized milkshake today. It was well spent at first! Until I discovered that the “whipped cream” on my shake was actually cool whip - yuck!! That definitely dampened my milkshake enjoyment. If we’re going to do whipped cream, let’s DO whipped cream, not a sad excuse for a whipped topping. Won’t be coming here for shakes in the future, sadly. Do better, cold stone!
Marz (Marzipan)
After giving this location numerous opportunities to improve, I am over coldstone. Rewards didnt work for years, it’s dirty nearly every time, slow service, understaffed. Don’t order pick up-received wrong order on multiple occasions.
Last order-I ordered 3 pints-all different flavors. Received 2 gotta have its and an almost love it (half filled) 2 were the same flavor-again order 3 unique flavors of ice cream-not just different mix ins. Called because we paid for 3 pints, much more than what we received. Employee told me that a gotta have its are bigger. 16oz is larger than approximately 12oz and thats if you actually fill them. Barely mixed. Offered partial refund. Some employees are rude, the good employees are overwhelmed and understaffed. This may be my worst experience but what loses my business is that it is not unique and you never make it right.
Horrible! Zero stars! Wanted a Mint Chocolate Chip Love it, ended up with a huge mess of fudge sauce, brownie etc! It wasn’t even mixed properly. And it was too runny for a cone. The clerk said there was nothing she could do, it’s what I ordered. ☹️ But I could buy another one!?! I’ll never go back. What happened to customer satisfaction?
Me and my wife wanted ice cream one night. Google ice cream near me, read the review saw some negative reviews, decided the hell with it went anyway. Perfect service perfect cleanliness food portion's perfect. So it was a great experience.
I love coming here! The people are are always nice, friendly, and helpful. Ice cream is delicious.
They are always so friendly when I go in. The Apple case is of beautiful with all the different flavors of apples and they always have my favorite apple pie but I love the new pumpkin spice one they have. The cakes cases are also beautiful and I love getting cakes for all our special occasions!
I enjoy going to the .Murray location of Cold Stone. It seems cleaner than others and it has efficient great service even when its crowded. The ice cream is really good! If they have new flavor I ask to get a sample and they are glad to do it. I have never bought a cake, but they are decorated nicely.
Closes at 10pm. Then why everytime i get there after work, around 9:45 pm they r always closed
Jacky single-handedly runs the store all by herself. Everytime i’ve been here, she’s been the only one working and she does exceptionally. She deserves the fattest raise
Shame on management at this location. A saturday night, the line is to the door and they have one poor employee working. They don’t have mobile/doordash orders turned off so she also has a line of people waiting for those, who she then has to turn away because she can’t possibly help everyone in the building and the online orders. Ashley handled it like a champ and deserves recognition and a raise. If you are so understaffed that you have one employee on a Saturday night you are not equipped to open, that is not fair to your employee just for ownership to pocket the money made that night and her get nothing for her effort.
I’m pretty fed up with this location. I order a tub of ice cream once a week (they give six mix ins with it), but the last few times they have shorted me pretty significantly. The last time I am sure there was only one to two brownies in it when there should have been four, and MAYBE one cookie dough when there should have been two. This has happened every single time. I finally asked my husband to watch them make it and the guy making it was just going to leave out what’s pictured (a whole brownie and cookie dough). It’s beyond frustrating that that I’m paying for six mix ins and am always shorted between two and four of those.
The ice cream was delicious, service was so fast and the stuff really nice!
Restaurantji Recommends
I recommend ordering one of the signature creations.
I visited the Cold Stone Creamery in Murray, UT around 9:58 PM — two minutes before closing. The door was unlocked, the “open” sign was still on, and there were other customers being served. My group waited patiently in line, but when it was our turn, the employee (Yvonne) was extremely rude and dismissive. She told us she had the “right to refuse service” with no explanation and refused to acknowledge us any further.
We were respectful and had done nothing wrong. Her behavior was completely unprofessional, and the lack of courtesy was shocking for a well-known brand like Cold Stone. If a store is open, customers should be treated with basic respect — especially when they’ve arrived before closing time.
I hope management addresses this and takes customer service more seriously. At the very least, an apology and some accountability are in order.
Beyond annoying!!! I tried ordering an ice cream pie 4 times!! First time I was told pies require 24 hours notice. Okay I understand that. Second time I was told they had no water, apparently this prevented them to take an order for the next day. Third time, placed order, 30 minutes later I received an email that the order was cancelled. No reason, just cancelled. Fourth time, called and placed the order. I thought all was fine BUT when I went in the next day to pick it up I was told the pie was not made. I will take my business elsewhere!
Spent $7 on a much needed love it sized milkshake today. It was well spent at first! Until I discovered that the “whipped cream” on my shake was actually cool whip - yuck!! That definitely dampened my milkshake enjoyment. If we’re going to do whipped cream, let’s DO whipped cream, not a sad excuse for a whipped topping. Won’t be coming here for shakes in the future, sadly. Do better, cold stone!
After giving this location numerous opportunities to improve, I am over coldstone. Rewards didnt work for years, it’s dirty nearly every time, slow service, understaffed. Don’t order pick up-received wrong order on multiple occasions.
Last order-I ordered 3 pints-all different flavors. Received 2 gotta have its and an almost love it (half filled) 2 were the same flavor-again order 3 unique flavors of ice cream-not just different mix ins. Called because we paid for 3 pints, much more than what we received. Employee told me that a gotta have its are bigger. 16oz is larger than approximately 12oz and thats if you actually fill them. Barely mixed. Offered partial refund. Some employees are rude, the good employees are overwhelmed and understaffed. This may be my worst experience but what loses my business is that it is not unique and you never make it right.
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