Usually, quite content with this location. This morning, put in order on their app well in advance of arrival. When I walked in 10 minutes later, nobody at the counter but three employees all in back having what sounded like a nice social gathering. When they did come around, the order had not even been started, along with several other tickets that were sitting on the counter. Gentleman employee mumbled something about the order just coming in and how that happens sometimes and some other nonsense about Doordash. We'll, this wasn't a Doordash order and the order clearly didn't just come in since the ticket was laying on the counter, nowhere near the printer. This in itself wasn't enough to cause the bad review, but because they were then making excuses and rushing the order, it didn't get made correctly. The additional ingredients I paid extra for were clearly omitted. Instead, I was provided a diluted cup of hot water. Piece of advice. Customers hate excuses, especially made-up ones. Just humbly apologize and make it up with honesty and a good product. Fail today, maybe next time.
Atmosphere: 5
Food: 2
Service: 1
Tang Kai Rui
Had coffee. The place was almost empty when I visited. Staff was eager to serve.
Atmosphere: 2
Food: 4
Service: 4
vienna moose
Quinn and Wilbur are most definitely my favorite workers here, their service is always quick and efficient. I happily get a delicious coffee every time I see them. What a great team!! ? Without a doubt, this location is the best!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mr B's
Taneasha Moyes
Why on gods earth are there no prices posted ?Employees said it was the owners choice and it’s so stupid . I don’t support Starbucks but I’llGo there because they actually post their pricing . Went in today only because I got a gift card that I have to use and it took so long to have prices told to me ! Is this a new kind of shady thing to charge what you feel like that day ?This is no way to run a business and it’s very annoying . Also the girl who made my drink slapped it down and it had liquid all over the cup, guess she was upset that I held the line upGetting pricing !How are you still in business?
Atmosphere: 1
Food: 1
Service: 1
Ell Cannon
My partner drove us through the drive thru so I could treat us with a gift card. When he pulled through at night, it was so dark that I could barely read the menu (I'm glad I looked before we left to attempt to check the gift card as well). When I ordered a blended frappe, she asked for whipped cream, to which I said yes. My partner ordered one of the sparkling energy drinks. After an awkward interaction (as though we were inconveniencing her), we got our drinks, mine with no whipped cream and his with too strong of flavoring. When he at least discovered the no whipped cream, he wanted to make a scene, to which I told him it's not worth it. If I had read the reviews sooner, I wouldn't have stopped him. It seems like the same issues happen in the drive thru and nothing gets fixed and that's very frustrating to realize.
Atmosphere: 2
Food: 4
Service: 1
Gary Ricketts
Beans and brew is my go too. Way better than Starbucks...
Atmosphere: 5
Food: 5
Service: 3
K C
The workers here have gotten my order wrong every time I go. Doesn't matter if it's online or not. They never give me whipped cream and there is one person there who is not nice at all. This is the person who messes up my drinks. I will not go to this location again. I have also had drinks that taste like water here. I took one sip and threw it away. You are better off going to the one on 12th and Wall.
Atmosphere: 3
Food: 2
Service: 2
Shelbilee
Never have had a bad experience here! Love going in the morning, everyone is kind, and my order is ready before I even get to the window.
Atmosphere: 5
Food: 5
Service: 5
Sydney Harris
The staff are always so sweet! My favorite coffeehouseParking: Lots of spots!
I love how friendly, and authentic the staff are. I love how they are open early, and have other options s for milk. Almond milk tastes sooooo good with coffee. I don't drink coffee much but when I do, I come here. Thank you! BETTER than Starbucks.
This used to be one of my favorite beans and brew locations because the people who worked there were attentive and the coffee was good. Unfortunately something has changed recently. The coffee is flavorless and the girl who took my order today did not listen to the point that I had to repeat my order three times. I was then charged just $12 for one small coffee and an oatmeal. When I questioned her about the cost because I know for a fact it is usually less having purchased this before. She could not comprehend that I was asking what exactly she charged me for. I tried to let it go and chalked it up to me just earning a couple extra points on my app. Unfortunately, I found out that she did not actually give me my points despite scanning the barcode 3x and saying, "ok got it". This was some of the worst service I have ever had. The person who helped me today in the mask really needs to be retrained or redirected in the job they are doing. They do not have the comprehension for the position they are in.
Atmosphere: 3
Food: 2
Service: 1
Christopher Hymas
Friendly staff, great location, clean and quick serviceParking: Parking lot also shared with Smith's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brewed Coffee
Christine Duncan
I came to get me and my 4 yr old a lemonade today as irs mommy daughter day. I have to day the customer service was less then professional, the person at drive threw was rude and very insulting. I asked to split my transaction so I could use my points for my daughters kids drink "Celeste" I beleive was the drive threw person today. When I asked their response was "I guess I can split it for no reason" WOW, I even told him that was not professional.. then when I told them my points didn't ho threw, they replied with "ya, Idk how to help you with that". I'm a mgr of a restaurant, the way you treat yoyr guests reflects on your business. If you can't handle a guest request with a positive attitude, you may think about a new job that doesn't require a positive attitude. I will not be returning to any B&B as it is apparent that they lack ability to hire positive people and allow disrespect towards their guests. I will be sure to spread the word
Atmosphere: 1
Food: 2
Service: 1
Ash Montandon
They have THE BEST turkey on their sandwiches!!! And that frozen caramel Cielo had my heart!!!!
Amanda S
Great coffee and great staff.I went to Beans & Brews for the first time this morning through their drive-through. I got iced coffee cream and sugar that was delicious, and my bagel was toasted to perfection. The staff was friendly, and the service was fast, perfect for on my way to work. I will absolutely be coming back here!
Usually, quite content with this location. This morning, put in order on their app well in advance of arrival. When I walked in 10 minutes later, nobody at the counter but three employees all in back having what sounded like a nice social gathering. When they did come around, the order had not even been started, along with several other tickets that were sitting on the counter. Gentleman employee mumbled something about the order just coming in and how that happens sometimes and some other nonsense about Doordash. We'll, this wasn't a Doordash order and the order clearly didn't just come in since the ticket was laying on the counter, nowhere near the printer. This in itself wasn't enough to cause the bad review, but because they were then making excuses and rushing the order, it didn't get made correctly. The additional ingredients I paid extra for were clearly omitted. Instead, I was provided a diluted cup of hot water. Piece of advice. Customers hate excuses, especially made-up ones. Just humbly apologize and make it up with honesty and a good product. Fail today, maybe next time.
Atmosphere: 5
Food: 2
Service: 1
Had coffee. The place was almost empty when I visited. Staff was eager to serve.
Atmosphere: 2
Food: 4
Service: 4
Quinn and Wilbur are most definitely my favorite workers here, their service is always quick and efficient. I happily get a delicious coffee every time I see them. What a great team!! ? Without a doubt, this location is the best!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Mr B's
Why on gods earth are there no prices posted ?Employees said it was the owners choice and it’s so stupid . I don’t support Starbucks but I’llGo there because they actually post their pricing . Went in today only because I got a gift card that I have to use and it took so long to have prices told to me ! Is this a new kind of shady thing to charge what you feel like that day ?This is no way to run a business and it’s very annoying . Also the girl who made my drink slapped it down and it had liquid all over the cup, guess she was upset that I held the line upGetting pricing !How are you still in business?
Atmosphere: 1
Food: 1
Service: 1
My partner drove us through the drive thru so I could treat us with a gift card. When he pulled through at night, it was so dark that I could barely read the menu (I'm glad I looked before we left to attempt to check the gift card as well). When I ordered a blended frappe, she asked for whipped cream, to which I said yes. My partner ordered one of the sparkling energy drinks. After an awkward interaction (as though we were inconveniencing her), we got our drinks, mine with no whipped cream and his with too strong of flavoring. When he at least discovered the no whipped cream, he wanted to make a scene, to which I told him it's not worth it. If I had read the reviews sooner, I wouldn't have stopped him. It seems like the same issues happen in the drive thru and nothing gets fixed and that's very frustrating to realize.
Atmosphere: 2
Food: 4
Service: 1
Beans and brew is my go too. Way better than Starbucks...
Atmosphere: 5
Food: 5
Service: 3
The workers here have gotten my order wrong every time I go. Doesn't matter if it's online or not. They never give me whipped cream and there is one person there who is not nice at all. This is the person who messes up my drinks. I will not go to this location again. I have also had drinks that taste like water here. I took one sip and threw it away. You are better off going to the one on 12th and Wall.
Atmosphere: 3
Food: 2
Service: 2
Never have had a bad experience here! Love going in the morning, everyone is kind, and my order is ready before I even get to the window.
Atmosphere: 5
Food: 5
Service: 5
The staff are always so sweet! My favorite coffeehouseParking: Lots of spots!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Frozen Caramel Cielo, Bacon Egg
I love how friendly, and authentic the staff are. I love how they are open early, and have other options s for milk. Almond milk tastes sooooo good with coffee. I don't drink coffee much but when I do, I come here. Thank you! BETTER than Starbucks.
Food: 4
Service: 5
Restaurantji Recommends
This used to be one of my favorite beans and brew locations because the people who worked there were attentive and the coffee was good. Unfortunately something has changed recently. The coffee is flavorless and the girl who took my order today did not listen to the point that I had to repeat my order three times. I was then charged just $12 for one small coffee and an oatmeal. When I questioned her about the cost because I know for a fact it is usually less having purchased this before. She could not comprehend that I was asking what exactly she charged me for. I tried to let it go and chalked it up to me just earning a couple extra points on my app. Unfortunately, I found out that she did not actually give me my points despite scanning the barcode 3x and saying, "ok got it". This was some of the worst service I have ever had. The person who helped me today in the mask really needs to be retrained or redirected in the job they are doing. They do not have the comprehension for the position they are in.
Atmosphere: 3
Food: 2
Service: 1
Friendly staff, great location, clean and quick serviceParking: Parking lot also shared with Smith's
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brewed Coffee
I came to get me and my 4 yr old a lemonade today as irs mommy daughter day. I have to day the customer service was less then professional, the person at drive threw was rude and very insulting. I asked to split my transaction so I could use my points for my daughters kids drink "Celeste" I beleive was the drive threw person today. When I asked their response was "I guess I can split it for no reason" WOW, I even told him that was not professional.. then when I told them my points didn't ho threw, they replied with "ya, Idk how to help you with that". I'm a mgr of a restaurant, the way you treat yoyr guests reflects on your business. If you can't handle a guest request with a positive attitude, you may think about a new job that doesn't require a positive attitude. I will not be returning to any B&B as it is apparent that they lack ability to hire positive people and allow disrespect towards their guests. I will be sure to spread the word
Atmosphere: 1
Food: 2
Service: 1
They have THE BEST turkey on their sandwiches!!! And that frozen caramel Cielo had my heart!!!!
Great coffee and great staff.I went to Beans & Brews for the first time this morning through their drive-through. I got iced coffee cream and sugar that was delicious, and my bagel was toasted to perfection. The staff was friendly, and the service was fast, perfect for on my way to work. I will absolutely be coming back here!
Food: 5
Service: 5