I ordered takeout for just wings, and when i showed up, there were 2 people working and no customers. I waited 10 minutes while the one worker was outside smoking, and the other stood at the oven waiting for a pizza to come out. Then another customer showed up, and we both proceeded to wait another 15 minutes while they both did other things. They knew we were there but wouldn't come and help us. Both mine and the other customers' food was ready as i saw it when i came in 25 minutes ago. Once i got home with it, the wings were cold and nasty and barely had any sauce. This pizza hut is not up to standard for quality or experience compared to any other i have been to. Wont be coming back here unless i have no other options.
Atmosphere: 1
Food: 1
Service: 1
Tango Sierra
We will never order from this location again. Our order was over an hour late, we just ended up going and picking it up ourselves since our delivery driver was useless, and we were still charged a delivery fee. The pizzas were cold when picked up and one of them wasn't what I ordered, although they did manage to make the cheese pizza correct. Horrible, this place ought to be shut down, or at least management replaced.
Atmosphere: 1
Food: 1
Service: 1
Beth Gar
Sadly they are short staff every day! Putting them behind and making it inconvenient to customers when picking up a carry out order and food hasn’t even been made. Also no gloves are use during the preparation of our food. The one employee there is running around doing multiple stuff grabbing this and that and making the food without washing her hands nor using gloves. Very disappointing how this Pizza Hut store is handling their business.
Atmosphere: 1
Food: 1
Service: 1
Rhett Long
Thin crust Super supreme was 5 stars, the extra peperoni on pan pizza crust was 5 stars too. Cinnamon sticks are 4 stars, but the boneless chicken wings are poor, crust is too thick, and you can't taste the chicken. Quality not, size in this case is best!
Atmosphere: 3
Food: 4
Service: 5
Kirstin
Not only was my order wrong. It took an hour and a half to arrive. It stated 45 minutes delivery time. There is literally no way to contact them for help. I called multiple times to no answer and nothing on the website or app to get help. Never ordering pizza hut again.
Atmosphere: 1
Food: 1
Service: 1
Timothy Rusch
Awful. If you don’t have the quantity of staff or trained staff, you shouldn’t be open. Not only did we wait an hour longer than we were told. If I would’ve been told it took an hour to make a pizza, I would’ve gone somewhere else. On top of the awful service, it took them forever to make the pizza wrong. See picture. Should have been a supreme without pesto and the pesto margariteh. Couldn’t care enough to wait for a correct pizza since it would’ve taken 30 minutes to make another pizza. I won’t be returning to this location ever. Recommend you don’t visit either unless you order an hour ahead.
Atmosphere: 1
Food: 2
Service: 1
Rabekka Dawn Hammer
Our online order didn’t arrive and we went to pick it up after having trouble getting someone to answer the phone in store. But when we got there they remade the food and comped it back to the card. Very understanding and willing to make it right.
Atmosphere: 4
Food: 4
Service: 3
Shie “Shieluvduhbag”
Went in multiple times to pick up DoorDash orders and let’s just say you are gonna be in there for 40 minutes before you even get help. Only one worker every time I went has been doing their job while others just dilly dally and look confused on what they are doing. No one even checks on people who walk in you just have to sit and wait. Would NEVER spend my own money here that’s for sure!! The one woman doing her job needs a raise for what she puts up with at work.
Atmosphere: 1
Food: 1
Service: 1
Kelli Bond
There was only one worker working today when I arrived. There was quite a few people waiting for their pizzas. After waiting for 40 minutes I ended up calling the other location to get her some help. This employee was stressed and overworked being the only employee with endless orders coming in. It took almost 2 hours for me to get my pizza (and that was after 2 employees came to help after I (as a customer) called to ask for more employees). I don’t know who the manager is, or if they have one at the moment, but they need to do better!! Their employees deserve better!!
Alexis Frost
Tonight there was only one employee staffed, and she seemed really stressed. On a Saturday night no less. That’s not cool , management needs to hire more people or get multiple people for the night shift
Ordered a couple pizzas for delivery. After 30 minutes after the expected delivery time we called. They said that they were waiting on a driver. We opted to come pick it up. They told us they were waiting for a driver to bake it so it would be hot. It wasn't. It was obviously made when we ordered originally and just sat there until i picked it up. I asked for a refund on the delivery fee and tip. The manager had to call someone else and in the end told me she didnt know if it would be refunded. She was new and just didnt know. The pizzas were stale and poorly made. We have had consistent problems with this location and wont be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
Tyler Sase
I ordered a supreme pizza. When I got home I found out it only had pepperoni, sausage, and mushrooms. I tried calling 8 times. Nobody would ever answer so I drove back to the store. The employee said they were out of onions and green peppers. I asked why didn’t anyone call or even say anything when my wife picked it up. She didn’t have an answer.
Atmosphere: 1
Food: 1
Service: 1
Heather Davis
Order a ton of food for a party when it got here one of the six pizza was Burnt we were short an order of wing a double order of bread sticks and a buffalo chicken melt. Called 3 times and was hung up on 3 times. On the fourth time I was told they would leave a note for the store manager to call me back and four hours later still waiting to hear from someone. Worse service ever
I ordered takeout for just wings, and when i showed up, there were 2 people working and no customers. I waited 10 minutes while the one worker was outside smoking, and the other stood at the oven waiting for a pizza to come out. Then another customer showed up, and we both proceeded to wait another 15 minutes while they both did other things. They knew we were there but wouldn't come and help us. Both mine and the other customers' food was ready as i saw it when i came in 25 minutes ago. Once i got home with it, the wings were cold and nasty and barely had any sauce. This pizza hut is not up to standard for quality or experience compared to any other i have been to. Wont be coming back here unless i have no other options.
Atmosphere: 1
Food: 1
Service: 1
We will never order from this location again. Our order was over an hour late, we just ended up going and picking it up ourselves since our delivery driver was useless, and we were still charged a delivery fee. The pizzas were cold when picked up and one of them wasn't what I ordered, although they did manage to make the cheese pizza correct. Horrible, this place ought to be shut down, or at least management replaced.
Atmosphere: 1
Food: 1
Service: 1
Sadly they are short staff every day! Putting them behind and making it inconvenient to customers when picking up a carry out order and food hasn’t even been made. Also no gloves are use during the preparation of our food. The one employee there is running around doing multiple stuff grabbing this and that and making the food without washing her hands nor using gloves. Very disappointing how this Pizza Hut store is handling their business.
Atmosphere: 1
Food: 1
Service: 1
Thin crust Super supreme was 5 stars, the extra peperoni on pan pizza crust was 5 stars too.
Cinnamon sticks are 4 stars, but the boneless chicken wings are poor, crust is too thick, and you can't taste the chicken. Quality not, size in this case is best!
Atmosphere: 3
Food: 4
Service: 5
Not only was my order wrong. It took an hour and a half to arrive. It stated 45 minutes delivery time. There is literally no way to contact them for help. I called multiple times to no answer and nothing on the website or app to get help. Never ordering pizza hut again.
Atmosphere: 1
Food: 1
Service: 1
Awful. If you don’t have the quantity of staff or trained staff, you shouldn’t be open. Not only did we wait an hour longer than we were told. If I would’ve been told it took an hour to make a pizza, I would’ve gone somewhere else. On top of the awful service, it took them forever to make the pizza wrong. See picture. Should have been a supreme without pesto and the pesto margariteh. Couldn’t care enough to wait for a correct pizza since it would’ve taken 30 minutes to make another pizza. I won’t be returning to this location ever. Recommend you don’t visit either unless you order an hour ahead.
Atmosphere: 1
Food: 2
Service: 1
Our online order didn’t arrive and we went to pick it up after having trouble getting someone to answer the phone in store. But when we got there they remade the food and comped it back to the card. Very understanding and willing to make it right.
Atmosphere: 4
Food: 4
Service: 3
Went in multiple times to pick up DoorDash orders and let’s just say you are gonna be in there for 40 minutes before you even get help. Only one worker every time I went has been doing their job while others just dilly dally and look confused on what they are doing. No one even checks on people who walk in you just have to sit and wait. Would NEVER spend my own money here that’s for sure!! The one woman doing her job needs a raise for what she puts up with at work.
Atmosphere: 1
Food: 1
Service: 1
There was only one worker working today when I arrived. There was quite a few people waiting for their pizzas. After waiting for 40 minutes I ended up calling the other location to get her some help. This employee was stressed and overworked being the only employee with endless orders coming in. It took almost 2 hours for me to get my pizza (and that was after 2 employees came to help after I (as a customer) called to ask for more employees). I don’t know who the manager is, or if they have one at the moment, but they need to do better!! Their employees deserve better!!
Tonight there was only one employee staffed, and she seemed really stressed. On a Saturday night no less. That’s not cool , management needs to hire more people or get multiple people for the night shift
Restaurantji Recommends
Ordered a couple pizzas for delivery. After 30 minutes after the expected delivery time we called. They said that they were waiting on a driver. We opted to come pick it up. They told us they were waiting for a driver to bake it so it would be hot. It wasn't. It was obviously made when we ordered originally and just sat there until i picked it up. I asked for a refund on the delivery fee and tip. The manager had to call someone else and in the end told me she didnt know if it would be refunded. She was new and just didnt know. The pizzas were stale and poorly made. We have had consistent problems with this location and wont be ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
I ordered a supreme pizza. When I got home I found out it only had pepperoni, sausage, and mushrooms. I tried calling 8 times. Nobody would ever answer so I drove back to the store. The employee said they were out of onions and green peppers. I asked why didn’t anyone call or even say anything when my wife picked it up. She didn’t have an answer.
Atmosphere: 1
Food: 1
Service: 1
Order a ton of food for a party when it got here one of the six pizza was Burnt we were short an order of wing a double order of bread sticks and a buffalo chicken melt. Called 3 times and was hung up on 3 times. On the fourth time I was told they would leave a note for the store manager to call me back and four hours later still waiting to hear from someone. Worse service ever
Food: 1
Service: 1
They messed up my wings
Atmosphere: 5
Food: 3
Service: 2
They messed up my wings
Atmosphere: 5
Food: 3
Service: 2
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