You guys need to watch your cheese. I can't deal with spicy, and there has been more than one time where I ordered cheddar, only to dip in and get that jalapeno undertone.... Realizing it's nacho cheese, which I don't like. I go back to talk to the employees, who treat me like I'm an idiot because it's spicy. And I'm saying you keep giving me a spicy one. Someone miss marked your cheese. They got one from the back and it was fine. But they treated me like I was dumb. Today it happened again, but I was too afraid to even say anything because of the way they treated last time. Maybe be more careful when making and marking the cheese.
Atmosphere: 3
Food: 2
Service: 2
Taiben Achter
Tanis helped me out with my order and he was great. Even complimented my friends shoes. He was so happy to be working and I think it rubbed off on his coworkers they were all great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
Madison “Jay” Baschy
I typically end up grabbing pretzels near opening time, and so far they've typically been fresh at this location. When I've visited later in the day I've been able to ask for a fresh made pretzel, which I'm happy to wait longer for. I wouldn't say "relaxed" is the correct word, but the employees here do seem to run a loose ship. Despite this, they appear leagues ahead of the other pretzelmakers nearby, but some issues like cleanliness or professionalism could stand to be worked on. Having fun at work is commendable, but it shouldn't come at the expense of the customers. Either way, it's still far better than the other location in this mall or the one in Layton, I just wish the bar wasn't so low.
Atmosphere: 3
Food: 4
Service: 3
Tyler Bunker
Had I read the reviews on this place before trying to eat a pretzel, I wouldn't have spent my money here. I used to love getting soft, fresh, and salty pretzels from the location in south Towne mall years ago. I was excited to see one here at the Newgate mall in Ogden. The next clue I should have not bought here was the kid helping us at the register had a work shirt that was completely covered in what I would say is cat hair. He was nice but very soft-spoken. Another kid tried to help but couldn't grasp what we were trying to order. My wife got the little dog bites, and they were old and slimy. I got a regular full-size salted pretzel. Mine was rock hard like it was 3 days old. The cheese was not hot, probably because they had about 100 little cups made up just sitting there on the counter. We wanted to talk to a manager but just thought we would call later and talk to one. The kid helping us said, "When we asked how he was," I'm good except being understaffed. I counted at least 7 employees there, and they weren't busy at all. They just kept making pretzels and stacking the cheese. I wonder if this is a franchised location? I've noticed all the reviews from 3 years ago to now are all of the same issues.
Atmosphere: 1
Food: 1
Service: 2
Google user
The worse pretzel ever!!!! Never ever buy here oh my word. The employee was so nice and mannerly but unfortunately that still couldn't save the atrocity that was the smoothie or the pretzel. This place only gets one star cause I don't know how to give a quarter lol
Levi Mayers
The worse pretzel ever!!!! Never ever buy here oh my word. The employee was so nice and mannerly but unfortunately that still couldn't save the atrocity that was the smoothie or the pretzel. This place only gets one star cause I don't know how to give a quarter
Food: 1
Service: 2
Shandee Brown
The lady that seemed to be the manager yesterday was horribly rude. She was the only non teenager there so I’m assuming she was managing. She needs an attitude adjustment or to find a job she’s not working with the public and managing teenagers.
Peter G.
Large girl was very rude and high. Don't recommend if she treats customers like this I can't imagine it's very clean back there
Liz Bennett
I think the manager of this business should know that there were 4 employees by the front counter. With a line of several people, 3 of those 4 sat around and made fun of people and made the other girl do all the orders and fulfill them single handedly. It looks as if she is most likely bullied by them. When I got to the front, I asked her if the other employees were supposed to be helping her and she said yes but it’s easier not to have to ask them. If I was the manager of this business I would want to know this was happening. Those employees should be terminated immediately as they are wasting your money and talking while customers are having to wait longer in line since only one employee is actually helping people.
Janeth Pacheco
Came here @5pm the pretzels were so slippery and not warm at all I get that it’s not busy but changing out the pretzels would be great ?
Blain, you need to check your quality control here. The pretzel I had today was literally rock hard. I couldn’t even break parts of it with my fingers! I had to take it back & get another one (which I don’t like to do anyways) and they were super annoyed and gave me a new one. Also hard. Not AS hard though. This pretzel had to of been sitting in that glass cabinet since early this morning. It’s 5pm. All of the employees had attitude too, but I know there isn’t much you can do about that with what people want in wages right now. But dang. Slim pickins.
Francisco Munoz
Don’t go here the older lady working gave me so much attitude I didn’t want to buy anything
Craig Ecton
Last time I was here it was not run very well. This time they were very nice and everything was warm and good. Thank you for making improvements. Love it.
Shane Furniss
Been going here for years and there are a couple lady's there that are related and I can see how they come across short.However they are awesome!I've had maybe 2 times in 20 plus years I was disappointed.Great employees.Especially the mom daughter and friend.
Kendall Thompson
Pretzels were literally stale. I wouldn't be surprised if food is expired. Cheese sauce stale. Pretzel bites cold. Cheese cold. Poor customer service. People in the back while customers sitting out.
You guys need to watch your cheese. I can't deal with spicy, and there has been more than one time where I ordered cheddar, only to dip in and get that jalapeno undertone.... Realizing it's nacho cheese, which I don't like. I go back to talk to the employees, who treat me like I'm an idiot because it's spicy. And I'm saying you keep giving me a spicy one. Someone miss marked your cheese. They got one from the back and it was fine. But they treated me like I was dumb. Today it happened again, but I was too afraid to even say anything because of the way they treated last time. Maybe be more careful when making and marking the cheese.
Atmosphere: 3
Food: 2
Service: 2
Tanis helped me out with my order and he was great. Even complimented my friends shoes. He was so happy to be working and I think it rubbed off on his coworkers they were all great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pretzel
I typically end up grabbing pretzels near opening time, and so far they've typically been fresh at this location. When I've visited later in the day I've been able to ask for a fresh made pretzel, which I'm happy to wait longer for. I wouldn't say "relaxed" is the correct word, but the employees here do seem to run a loose ship. Despite this, they appear leagues ahead of the other pretzelmakers nearby, but some issues like cleanliness or professionalism could stand to be worked on. Having fun at work is commendable, but it shouldn't come at the expense of the customers. Either way, it's still far better than the other location in this mall or the one in Layton, I just wish the bar wasn't so low.
Atmosphere: 3
Food: 4
Service: 3
Had I read the reviews on this place before trying to eat a pretzel, I wouldn't have spent my money here. I used to love getting soft, fresh, and salty pretzels from the location in south Towne mall years ago. I was excited to see one here at the Newgate mall in Ogden. The next clue I should have not bought here was the kid helping us at the register had a work shirt that was completely covered in what I would say is cat hair. He was nice but very soft-spoken. Another kid tried to help but couldn't grasp what we were trying to order. My wife got the little dog bites, and they were old and slimy. I got a regular full-size salted pretzel. Mine was rock hard like it was 3 days old. The cheese was not hot, probably because they had about 100 little cups made up just sitting there on the counter. We wanted to talk to a manager but just thought we would call later and talk to one. The kid helping us said, "When we asked how he was," I'm good except being understaffed. I counted at least 7 employees there, and they weren't busy at all. They just kept making pretzels and stacking the cheese. I wonder if this is a franchised location? I've noticed all the reviews from 3 years ago to now are all of the same issues.
Atmosphere: 1
Food: 1
Service: 2
The worse pretzel ever!!!! Never ever buy here oh my word. The employee was so nice and mannerly but unfortunately that still couldn't save the atrocity that was the smoothie or the pretzel. This place only gets one star cause I don't know how to give a quarter lol
The worse pretzel ever!!!! Never ever buy here oh my word. The employee was so nice and mannerly but unfortunately that still couldn't save the atrocity that was the smoothie or the pretzel. This place only gets one star cause I don't know how to give a quarter
Food: 1
Service: 2
The lady that seemed to be the manager yesterday was horribly rude. She was the only non teenager there so I’m assuming she was managing. She needs an attitude adjustment or to find a job she’s not working with the public and managing teenagers.
Large girl was very rude and high. Don't recommend if she treats customers like this I can't imagine it's very clean back there
I think the manager of this business should know that there were 4 employees by the front counter. With a line of several people, 3 of those 4 sat around and made fun of people and made the other girl do all the orders and fulfill them single handedly. It looks as if she is most likely bullied by them. When I got to the front, I asked her if the other employees were supposed to be helping her and she said yes but it’s easier not to have to ask them. If I was the manager of this business I would want to know this was happening. Those employees should be terminated immediately as they are wasting your money and talking while customers are having to wait longer in line since only one employee is actually helping people.
Came here @5pm the pretzels were so slippery and not warm at all I get that it’s not busy but changing out the pretzels would be great ?
Restaurantji Recommends
Blain, you need to check your quality control here. The pretzel I had today was literally rock hard. I couldn’t even break parts of it with my fingers! I had to take it back & get another one (which I don’t like to do anyways) and they were super annoyed and gave me a new one. Also hard. Not AS hard though. This pretzel had to of been sitting in that glass cabinet since early this morning. It’s 5pm. All of the employees had attitude too, but I know there isn’t much you can do about that with what people want in wages right now. But dang. Slim pickins.
Don’t go here the older lady working gave me so much attitude I didn’t want to buy anything
Last time I was here it was not run very well. This time they were very nice and everything was warm and good. Thank you for making improvements. Love it.
Been going here for years and there are a couple lady's there that are related and I can see how they come across short.However they are awesome!I've had maybe 2 times in 20 plus years I was disappointed.Great employees.Especially the mom daughter and friend.
Pretzels were literally stale. I wouldn't be surprised if food is expired. Cheese sauce stale. Pretzel bites cold. Cheese cold. Poor customer service. People in the back while customers sitting out.