Chick-fil-A - 800 W University Pkwy Sorensen Student Center

Fast Food

800 W University Pkwy Sorensen Student Center, Orem
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It says it closes at 6pm on Friday but when I came at 4:15 and there was no cashier outside. I was standing there for 15 minutes to hope if someone can come out to let me order and they were cleaning inside the whole time. I don't know if it's an error of the closed time online or if the workers there thought no one was gonna come order and went inside. Either way this is really fricking annoying.

NO REFUNDS. I ordered a sandwich and it never came out, I waited dang near 15 minutes and now that I was running late to class I asked for a refund and was denied and told to come back later. I wasn't even given a receipt, or my chicken biscuit :( I reached out to customer support and they don't seem to care too much either. Good food, however, the poor service I've received makes me not want to return here again.

Room for improvement: 1) different drink and shake sizes, not everyone wants a large. 2) A bigger menu would bring you bigger business. And above all...3) please don't wipe tables around a customer while they are eating for the food they paid for at that same table. How rude is that?? Wiping down other tables in the room is fine of course, but wiping my table I'm eating at makes me feel rushed and like chick-fil-a does not appreciate or value their customers.

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