I'm usually in a rush in the morning and I spend the extra money to doordash some bagels, a sandwich, and iced coffee to get me and the kids out the door.
Literally, the last four times I have done this, I get all the bagels and the sandwich, but I don't get my coffee. There's one time that I literally ordered three copies and didn't receive them. If you don't intend on sending coffee with a doordasher, take it off your menu.
We can get the coffee refunded, but it is just the price we paid. It does not include the fees, taxes, and tip based off of the item that we didn't receive. So we are technically not getting refunded all our money for something that we aren't getting.
Instead, sometimes, you will get a coupon in the bag for a free coffee. I don't want a free coffee at a later date. I want the coffee that I paid for when I ask for it. From a place that does two things pretty much- coffee and bagels- how can you screw up on the coffee front? It's extremely annoying and after this episode, I will probably be taking my business elsewhere.
The coupon is a nice gesture, but realize that when no one notifies the customer that they aren't getting something and we have to get it refunded, there are other fees, taxes, tip based off of the amount that you ordered, and other things that are not being refunded to us. So in the end, by having the option of ordering coffee and not receiving it, especially as high priced as it is, is a disservice to all of your customers.
Michael Hawkins
I used to come here every Sunday and get egg bagels for my family. After a long hiatus dealing with brain cancer I returned today with my daughter and grand daughter. I ordered 7 onion bacon egg and cheese bagels and 2 blueberry muffins. I was scolded by the woman for not ordering online. The other workers seemed super put out that they had to make more bagels. Mind you the entire time I was there we were the only people in the store. Bad on me to assume this was a place that exists to make and sell bagels. I now know better.
Jeff Cheek
Staff has always been friendly don't listen to the haters, and bonus points -- recently have had that finicky espresso machine purring.
Nohely Waldvogel
Had to place a large last minute order and Cain was so helpful and kind. The food was spectacular and service was 10/10!!!!
ash busch
They have great bagles and drinks and they are always so nice with the customers
Shantel Harding
My family of 4 and I love coming here. Yesterday me and my toddlers were here for breakfast and in the middle of eating my 3 year old say "This is the best meal I've ever had!" It was adorable and we'll be back here often ✨
There is absolutely a reason this place has nobody there. The employees are rude, and rushed. I watched the lady rub her back and butt while making the drinks. Customers don't want to go to places with rude employees having personal conversations in front of customers.
Atmosphere: 1
Food: 2
Service: 1
C P
I stop by to get a single toasted bagel with cream cheese, when I paid the lady she said the bagel was $4.57 I gave her $5 in cash and she just said thank you have a good day! I know is just a few cents in change but why do you assume I don’t want my change back. The lady was not courteous or nice for me to leave her a tip. I can’t imagine if I would’ve give her a $10 if she would’ve kept the change too.
Cas eyre
The team at this location is fantastic! They are friendly, work hard and provide excellent customer service even when shorthanded. As a regular, I appreciate their willingness to go above and beyond!
10 stars for 15th and 15th location. Short staffed today. So impressed how they teamed up and how hard they worked to keep up with the line of customers. N Breakfast sandwich was awesome.
I read the reviews ahead time and I should of just stayed away. We love Einstein bagels at other locations but not here. As soon as we walked it was a cold vibe atmosphere. Order was wrong even after the cashier repeated the order back to me. I had to have them remake my bagel which was wrong again! General Manager seemed annoyed that she had to remake it and kept looking at me while she was making it like it was an inconvenience. Don’t second guess yourself like I did. It’s not worth it. The vibes and the care that these people don’t have will ruin your day. Let’s shut this place down or get new management!
Atmosphere: 1
Food: 1
Service: 1
Cole Williams
Ordered x2 bagels for pick up, drove over to the place 20 mins after I ordered and they hadn't even started, the restaurant was completely empty and they had 4 people working. Honestly go to any other bagel shop in slc
Atmosphere: 1
Food: 1
Service: 1
Thegaming wolf
Ordered x2 bagels for pick up, drove over to the place 20 mins after I ordered and they hadn't even started, the restaurant was completely empty and they had 4 people working. Honestly go to any other bagel shop in slc
Atmosphere: 1
Food: 1
Service: 1
Daniel Estrada
Not consistent, just got given a burned bagel with basically no cream cheese in the bagel.
I'm usually in a rush in the morning and I spend the extra money to doordash some bagels, a sandwich, and iced coffee to get me and the kids out the door.
Literally, the last four times I have done this, I get all the bagels and the sandwich, but I don't get my coffee. There's one time that I literally ordered three copies and didn't receive them. If you don't intend on sending coffee with a doordasher, take it off your menu.
We can get the coffee refunded, but it is just the price we paid. It does not include the fees, taxes, and tip based off of the item that we didn't receive. So we are technically not getting refunded all our money for something that we aren't getting.
Instead, sometimes, you will get a coupon in the bag for a free coffee. I don't want a free coffee at a later date. I want the coffee that I paid for when I ask for it. From a place that does two things pretty much- coffee and bagels- how can you screw up on the coffee front? It's extremely annoying and after this episode, I will probably be taking my business elsewhere.
The coupon is a nice gesture, but realize that when no one notifies the customer that they aren't getting something and we have to get it refunded, there are other fees, taxes, tip based off of the amount that you ordered, and other things that are not being refunded to us. So in the end, by having the option of ordering coffee and not receiving it, especially as high priced as it is, is a disservice to all of your customers.
I used to come here every Sunday and get egg bagels for my family. After a long hiatus dealing with brain cancer I returned today with my daughter and grand daughter. I ordered 7 onion bacon egg and cheese bagels and 2 blueberry muffins. I was scolded by the woman for not ordering online. The other workers seemed super put out that they had to make more bagels. Mind you the entire time I was there we were the only people in the store. Bad on me to assume this was a place that exists to make and sell bagels. I now know better.
Staff has always been friendly don't listen to the haters, and bonus points -- recently have had that finicky espresso machine purring.
Had to place a large last minute order and Cain was so helpful and kind. The food was spectacular and service was 10/10!!!!
They have great bagles and drinks and they are always so nice with the customers
My family of 4 and I love coming here. Yesterday me and my toddlers were here for breakfast and in the middle of eating my 3 year old say "This is the best meal I've ever had!" It was adorable and we'll be back here often ✨
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmhouse Bagel, Bacon & Cheddar Brunch Special, Iced Latte
It so nice place to have coffee ☕ and bagels 🥯 also nice service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel, Bacon Avocado & Tomato Breakfast Egg White Sandwich, Pizza Bagel
There is absolutely a reason this place has nobody there. The employees are rude, and rushed. I watched the lady rub her back and butt while making the drinks. Customers don't want to go to places with rude employees having personal conversations in front of customers.
Atmosphere: 1
Food: 2
Service: 1
I stop by to get a single toasted bagel with cream cheese, when I paid the lady she said the bagel was $4.57 I gave her $5 in cash and she just said thank you have a good day! I know is just a few cents in change but why do you assume I don’t want my change back. The lady was not courteous or nice for me to leave her a tip. I can’t imagine if I would’ve give her a $10 if she would’ve kept the change too.
The team at this location is fantastic! They are friendly, work hard and provide excellent customer service even when shorthanded. As a regular, I appreciate their willingness to go above and beyond!
Restaurantji Recommends
10 stars for 15th and 15th location.
Short staffed today. So impressed how they teamed up and how hard they worked to keep up with the line of customers. N
Breakfast sandwich was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmhouse Bagel, Breakfast Sandwich
I read the reviews ahead time and I should of just stayed away. We love Einstein bagels at other locations but not here. As soon as we walked it was a cold vibe atmosphere. Order was wrong even after the cashier repeated the order back to me. I had to have them remake my bagel which was wrong again! General Manager seemed annoyed that she had to remake it and kept looking at me while she was making it like it was an inconvenience. Don’t second guess yourself like I did. It’s not worth it. The vibes and the care that these people don’t have will ruin your day. Let’s shut this place down or get new management!
Atmosphere: 1
Food: 1
Service: 1
Ordered x2 bagels for pick up, drove over to the place 20 mins after I ordered and they hadn't even started, the restaurant was completely empty and they had 4 people working. Honestly go to any other bagel shop in slc
Atmosphere: 1
Food: 1
Service: 1
Ordered x2 bagels for pick up, drove over to the place 20 mins after I ordered and they hadn't even started, the restaurant was completely empty and they had 4 people working. Honestly go to any other bagel shop in slc
Atmosphere: 1
Food: 1
Service: 1
Not consistent, just got given a burned bagel with basically no cream cheese in the bagel.
Atmosphere: 1
Food: 1
Service: 1
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