The Honey Baked Ham Company

We have been customers for years, but our large catering order today was terrible. The bread was very stale and they completely forgot all the sauce on the sandwiches. The dried onions were flavorless, and the tomatoes were unripe. I ate the ham but threw away my sandwich.

Food: 1

What in the bullshittery kind of business model is this?
I prepaid for Thanksgiving dinner and went to pick it up yesterday. I paid for the $54 3lb ham. Upon arriving was told, unfortunately we don't have the size you ordered so here is a 4lb ham for $70 instead and we'll just charge your card that they apparently keep on file.
I said, sorry, what? Why am I paying for your error?
The employee restated that they didn't have the size I paid for.
Me, I understand that but I shouldn't have to pay the difference for the company's error.
She then started raising her to voice at me saying corporate does this to them every year etc.
I wasn't about to stand there getting yelled at while also apparently paying extra for the privilege so I gathered my bags and left.
Sure enough, they kept my card info on file and charged me the difference.
If you understand customer service at ALL, you screw up, you make it right, you apologize. YOU DON'T CHARGE THE CUSTOMER FOR YOUR MISTAKE.
Worst part is, this was for the family members who don't like turkey. I don't even eat pork.

Atmosphere: 1

Service: 1

My wife said that one of the workers, Aaron I think, was a bit on edge, didn’t like how he was just rushing back and forth. My wife is a very very nervous person and he was just making her nervous..and the whole, cursing under his breath made her uncomfortable as well..

Atmosphere: 1

Food: 1

Service: 1

You can now get ripped off if you prepay online for a ham. ***Now if you prepay, they can give you up to ONE POUND LESS of ham while charging you for the full amount.***

It used to be if you prepaid for your ham they would have to honor the number of pounds you paid for. You bought a 3 pound ham and you received at least a 3 pound ham.

I prepaid online for a ham between 3-4 pounds. That is a huge difference in the size of the ham. I paid a high price in case I got a 4 pound ham. I received a 2.780 pound ham, which would have been much cheaper if I bought it in the store. In the future, buy online but do NOT prepay or you could be paying for up to a pound of ham you might not receive.

Atmosphere: 1

Food: 5

Service: 1

My only complaint is the price. But truly the best ham you can buy!

Atmosphere: 5

Food: 5

Service: 5

This HBH at 5654 S Redwood, SLC, UT had the worst customer service. That BOGO coupon was BOGUS. That wasn't a $10 sandwich. They took half the meat from one sandwich and split it into two... The manager made that puny sandwich in the image below. The 6 employees, including the manager, were rude. I spent over a $100 on half ham an a bogo sandwich. I submitted a complaint but did not get a response. I WILL NEVER BUY A ANOTHER HONEY BAKED HAM AGAIN!

Atmosphere: 1

Food: 1

Service: 1

This HBH at 5654 S Redwood, SLC, UT had the worst customer service. That BOGO coupon was BOGUS. That wasn't a $10 sandwich. They took half the meat from one sandwich and split it into two... The manager made that puny sandwich in the image below. The 6 employees, including the manager, were rude. I spent over a $100 on half ham an a bogo sandwich. I submitted a complaint but did not get a response. I WILL NEVER BUY A ANOTHER HONEY BAKED HAM AGAIN!

Atmosphere: 1

Food: 1

Service: 1

Order online and prepay, in and out in 5 minutes. Easiest way to get delicious

Atmosphere: 3

Food: 5

Service: 5

We ordered the 6 sides bundle ahead online and had to choose a pick-up time. It still took over 45-minutes to pick up our order. They only had one line into the store and then inside they split into two for pre-orders and in store orders. They needed two separate lines the whole way. That would have helped to pick up. The sides were extremely small for $70 and the beans were crunchy.

Atmosphere: 3

Food: 3

Service: 2

The employees here were amazing. Super helpful and just nice.

Atmosphere: 4

Food: 5

Service: 5

I called ahead to ask if it would be alright to send my mother a picture of my ham gift certificate via text because I have a very very sick child at home. I couldn’t leave to pick up the ham which was 45 min away and wait in line for another 45 minutes then drive home. When the associate answered and said that shouldn’t be a problem, my mother went and stood in line for 45 mins outside while it was snowing. When my mother got to the front of the line they would not accommodate the previously approved plan and when she requested the manager, the manager came out and rudely told my mother she couldn’t accept a digital copy of the gift certificate and told her to look around at all these people, we can’t help you. Then said she’d either better get to the back of the line and buy a ham (which would’ve been another 45 mins) or leave.I don’t know if we’ve ever been met more animosity and hostility during the holidays and I will be working with my company to cancel their business with Honey Baked Ham Company. They weren’t even slightly willing to work with us even under the circumstances. I will never come here again. Rude and insensitive. We already can’t spend the holidays with family because of our sick baby. Now we can’t have our Christmas Ham. And to top it off, my mother left this store crying from the hurt that the employees rendered.

Service: 1

Terrible customer service. I called to cancel an order but instead they said they reshipped it so they wouldn't have to refund me. I never received my order. They look for any excuse not to return your money awful experience. Don't waste your time or money here folks.

The food is amazing. Definitely recommend going here. A little pricey, but definitely worth it when I went i got four different sandwiches. They were all delicious. My favorite one is the non-meat one the mac & cheese could be a lot better. The potato salad mediocre but the sandwiches hands-down

Atmosphere: 3

Food: 4

Service: 4

Very helpful awesome customer service ❣️❣️❣️

Atmosphere: 5

Food: 5

Service: 5

Very good!

Atmosphere: 5

Food: 5

Service: 5