Their customer service is superb. I'll continue ordering catered menu items from this location because of quality and freshness of their food and because they were so easy to work with. Plus this is so affordable for an office lunch. Great location! Thanks!Vegetarian options: Had a vegetarian option as an unwich. that was convenient and inclusive.Dietary restrictions: Was able to get a vegan unwich. It was tasty, fresh and appreciate that option!
Atmosphere: 5
Food: 5
Service: 5
Ji Eun Park
Posting this for a friend who had a really bad experience within the last couple weeks. He used to get Jimmy John's all the time, almost every lunch was Jimmy John's. But, his most recent and last delivery, they took 2 hours to deliver. They didn't tell him about problems with delivery or that it was just sitting in their shop or he would've gone to get it himself. So, they deliver 2 hour old, soggy Jimmy John's to him and he throws it because that's not edible anymore. He leaves them a review on their website and asks them to call him back about this. Still hasn't heard a thing from them. Never going back or ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
immaperson 2134
Came in for an early dinner while on our honeymoon for a quick meal. Roxy (Roxie?) was extremely helpful and friendly, a super overall great employee. The food was great, and came out super efficiently fast. Even asked how we wanted our pickle cut! They definitely know how to upset here as well, got a combo meal with homestyle potato salad and it was delicious! Best restaurant experience of our honeymoon.
Atmosphere: 5
Food: 4
Service: 5
Nick Werts
Its made well, but it isn’t freaky
Atmosphere: 4
Food: 3
Service: 1
Chaz
If you want a fountain drink for delivery from this location then don't bother. They'll replace it with a bottle as they deliver on bike and apparently can't figure out a way to deliver the drinks without "spilling the drinks and getting wet".
Atmosphere: 3
Food: 3
Service: 1
R T.
Good quality food and friendly staff. Fair prices for what you get, and speedy service. This location is a consistent go-to .
hgman
Horrible costumer service was all rushed didn’t ask if I wanted it how it was just point blank horrible customer service and for them being right off a military base felt no respect whatsoever and was over bad experience won’t be going back
John Kunz
How can you go wrong with Jimmy John’s? The place is always clean, especially this location on Broadway in Salt Lake City. Not a great parking situation but if you catch it right, there’s actually a parking spot right outside or just in front of it. We can park for five minutes or so. But the people inside are the best. Doesn’t matter if you catch a biker or one of the sandwich makers. Everybody knows how to cash register works. And you’re in and out of there in five minutes.
christian meador
I'm a big fan of Jimmy johns. That being said when I order something, you kind of expect to get that. Order a 32oz coke not a 20oz coke. I got the lame excuse of well its more expensive than the 32oz fountain coke. And that you end up with 20oz coke anyways well its not about that its I prefer a fountain coke due it will stay colder longer than a bottle coke. I don't drink it all in 1 shot. I appreciate the convenience of the delivery. But if this is what I going to get I'm not going to use that location anymore.
Atmosphere: 5
Food: 5
Service: 3
Richard Muller
First time using JJ delivery and this location and it was less than impressive. Gave them 2 stars because eventually the sandwiches showed up. Gave them 2 stars because it took 2 hours, it was only 6 sandwiches. I would not use this servive again, it is just not dependable. My sandwich was also missing some requested condiments, overall subpar service and order accuracy. I tipped generously at 25% on this order, it certainly was not earned
pretty solid sub place, the food is delicious and I could not be happier with the experience! I come here once a week and will keep coming back! The drive thru can be a little slow but its still worth it!
Coach Evan B
Took 45 minutes to deliver the food. has to call the store twice and they said they would call back and never did. the second guy hung up on me because they were too busy.
J Rice
Plenty of good employees working hard. Same good JJ sandwiches.
Justin Bailey
Just took me 30 minutes to get my sandwich delivered. My office is 1 block away. Bread was hard, like day-old bread. They're slipping.
Echo Peterson
Edit: The response from the owner was heartfelt and enough for me to change this review to 3 stars. I don't think I'm going back because I just don't want to deal with it anymore, but I genuinely feel the owner cared in their response and will try to make things better for other people with similar needs.I am autistic and I have sensory issues involving food. These people ALWAYS get my order wrong. Even when they get it right, they regularly make me feel stupid and humiliated for asking for a sandwich without certain ingredients (i.e. without guacomole, that's literally all I want). I took a break from them for two years because I thought maybe it was just the staff. It's not. I literally cannot eat here. I've offered to pay more than the full cost of a more complicated expensive sandwich despite not having many of the ingredients. They refuse. I've never had a problem at any other sandwich store (i.e. Subway, Toasters, etc.) so I know I'm not the problem. I'm already ashamed enough of my food needs, but not being able to eat here when everyone else wants to makes it even worse. If you are autistic, special needs, allergic, or literally have any request besides word for word what is on the menu, save yourself their rudeness and apathy and go somewhere else. Toasters is literally right next door.
Their customer service is superb. I'll continue ordering catered menu items from this location because of quality and freshness of their food and because they were so easy to work with. Plus this is so affordable for an office lunch. Great location! Thanks!Vegetarian options: Had a vegetarian option as an unwich. that was convenient and inclusive.Dietary restrictions: Was able to get a vegan unwich. It was tasty, fresh and appreciate that option!
Atmosphere: 5
Food: 5
Service: 5
Posting this for a friend who had a really bad experience within the last couple weeks. He used to get Jimmy John's all the time, almost every lunch was Jimmy John's. But, his most recent and last delivery, they took 2 hours to deliver. They didn't tell him about problems with delivery or that it was just sitting in their shop or he would've gone to get it himself. So, they deliver 2 hour old, soggy Jimmy John's to him and he throws it because that's not edible anymore. He leaves them a review on their website and asks them to call him back about this. Still hasn't heard a thing from them. Never going back or ordering from them again.
Atmosphere: 1
Food: 1
Service: 1
Came in for an early dinner while on our honeymoon for a quick meal. Roxy (Roxie?) was extremely helpful and friendly, a super overall great employee. The food was great, and came out super efficiently fast. Even asked how we wanted our pickle cut! They definitely know how to upset here as well, got a combo meal with homestyle potato salad and it was delicious! Best restaurant experience of our honeymoon.
Atmosphere: 5
Food: 4
Service: 5
Its made well, but it isn’t freaky
Atmosphere: 4
Food: 3
Service: 1
If you want a fountain drink for delivery from this location then don't bother. They'll replace it with a bottle as they deliver on bike and apparently can't figure out a way to deliver the drinks without "spilling the drinks and getting wet".
Atmosphere: 3
Food: 3
Service: 1
Good quality food and friendly staff. Fair prices for what you get, and speedy service. This location is a consistent go-to .
Horrible costumer service was all rushed didn’t ask if I wanted it how it was just point blank horrible customer service and for them being right off a military base felt no respect whatsoever and was over bad experience won’t be going back
How can you go wrong with Jimmy John’s? The place is always clean, especially this location on Broadway in Salt Lake City. Not a great parking situation but if you catch it right, there’s actually a parking spot right outside or just in front of it. We can park for five minutes or so. But the people inside are the best. Doesn’t matter if you catch a biker or one of the sandwich makers. Everybody knows how to cash register works. And you’re in and out of there in five minutes.
I'm a big fan of Jimmy johns. That being said when I order something, you kind of expect to get that. Order a 32oz coke not a 20oz coke. I got the lame excuse of well its more expensive than the 32oz fountain coke. And that you end up with 20oz coke anyways well its not about that its I prefer a fountain coke due it will stay colder longer than a bottle coke. I don't drink it all in 1 shot. I appreciate the convenience of the delivery. But if this is what I going to get I'm not going to use that location anymore.
Atmosphere: 5
Food: 5
Service: 3
First time using JJ delivery and this location and it was less than impressive. Gave them 2 stars because eventually the sandwiches showed up. Gave them 2 stars because it took 2 hours, it was only 6 sandwiches. I would not use this servive again, it is just not dependable. My sandwich was also missing some requested condiments, overall subpar service and order accuracy. I tipped generously at 25% on this order, it certainly was not earned
Restaurantji Recommends
pretty solid sub place, the food is delicious and I could not be happier with the experience! I come here once a week and will keep coming back! The drive thru can be a little slow but its still worth it!
Took 45 minutes to deliver the food. has to call the store twice and they said they would call back and never did. the second guy hung up on me because they were too busy.
Plenty of good employees working hard. Same good JJ sandwiches.
Just took me 30 minutes to get my sandwich delivered. My office is 1 block away. Bread was hard, like day-old bread. They're slipping.
Edit: The response from the owner was heartfelt and enough for me to change this review to 3 stars. I don't think I'm going back because I just don't want to deal with it anymore, but I genuinely feel the owner cared in their response and will try to make things better for other people with similar needs.I am autistic and I have sensory issues involving food. These people ALWAYS get my order wrong. Even when they get it right, they regularly make me feel stupid and humiliated for asking for a sandwich without certain ingredients (i.e. without guacomole, that's literally all I want). I took a break from them for two years because I thought maybe it was just the staff. It's not. I literally cannot eat here. I've offered to pay more than the full cost of a more complicated expensive sandwich despite not having many of the ingredients. They refuse. I've never had a problem at any other sandwich store (i.e. Subway, Toasters, etc.) so I know I'm not the problem. I'm already ashamed enough of my food needs, but not being able to eat here when everyone else wants to makes it even worse. If you are autistic, special needs, allergic, or literally have any request besides word for word what is on the menu, save yourself their rudeness and apathy and go somewhere else. Toasters is literally right next door.