Your new answering service is terrible- even though specifying over & over that I needed it delivered at a certain time. They delivered 3 hours early and did not even send the right pizzas. Half of my crew could not eat it. I will never ever use this company again.
Service: 1
L kedezma
I ordered online. The pizza was ready on time and the cashier was friendly
Atmosphere: 4
Food: 3
Service: 5
Max
Look at the prices on the menu... absolutely insane for a chain pizza place.
Sam Cottrell
These people ripped me off For $68.00. The crackhead door dash guy claimed that he delivered my order, when he did not! This was last night,Sunday 5/18/25. Unbelievable! I’m only giving them one star, because there is no zero star option.
Atmosphere: 1
Food: 1
Service: 1
Prajwal Uprety
I did order chicken pizza and i received pepperoni.
Food: 1
Service: 1
justin blow
$37 for a pizza with the bare minimum possible toppings on it even though it was a pep lover with 2x classic pep and 2x cupped pep.
Corporate gave me a pizza coupon after sending pictures and the order information that doesn't work at any pizza hut within 45+ minutes of salt lake.
Food: 1
Service: 1
Travis Bennett
They don't know the difference between EZ and EX
Matthew Leshinsky
First they do not deliver anymore. They are yet another company that now uses DoorDash (along with all the problems with them). I called because the delivery was late. "Thats not our problem, its DoorDash's problem". I said it was a bit odd that the delivery driver in the picture was clearly a female, but it was a male that showed up to deliver the food. Again the Pizza Hut rep said "Thats not our problem". I said I rejected the order because if its not the proper delivery driver, I can not trust the safety of the order. Magically Pizza Hut said "they dont have my CC on file so they cant refund me". The person I spoke with said they havent had delivery drivers for over 2 years, which is a lie because I used to work with someone from this very store a few months ago who said to call them and they will send the order out with their driver... Not to mention I have had their own drivers deliver within the last few months. The mere fact that they "dont have a way to refund the order" is also very shocking. ZERO accountability with this company. Im sure they will be yet another company to go out of business thanks to DoorDash. If its not for the people who refuse to order from them because of DoorDash, it will be from the refunds or replacement of food they will have to provide because of them.
Atmosphere: 1
Food: 1
Service: 1
Chrysler Richins
Horribly made pizza, not to mention the fact I ordered my food 30 minutes prior and then showed up and still had to wait a half hour
Dianne MCGee
My pizza was fantastic and the service, did not have to wait, I got my money worth ??
My order was incorrect, and although they initially wouldn't do anything about it, they finally agreed to remake it. It might have been a glitch with the app. I had to wait another 10-15 minutes, only to find that they had just added the missing topping and reheated it. I'm not sure why the customer service is so poor, especially with the lady who speaks Spanish. She even giggled as I was picking up the order, which made me feel like she was happy about scamming me.
Food: 2
Service: 1
Morgan Bby
I get or try to get delivery from here semi often. Today i finally think I’ve had enough. They use DoorDash drivers now, & despite my very clear directions to meet at the north gate of my complex, & multiple calls and texts to the driver that were ignored, they cancelled my order. I sat at this gate for 15 minutes waiting. Tried to call the store and my phone calls were dropped after an ad three times in a row. There was no chance of mitigated directions on my end. I don’t understand how a driver can just ignore every point of contact.
Atmosphere: 1
Food: 4
Service: 1
Robert Rolfe (Robbie)
I spent over $20 on a pizza that was completely burnt around the edges and missing the toppings I ordered. The drive there was a hassle with all the traffic, and my pizza was taped up, so I decided not to open it until I got home.
Additionally, their website states that their huge cookie is supposed to be cut into 8 slices, but when I opened it, all I found was a plastic knife to cut it myself. While that part didn’t upset me as much, the fact that I paid over $20 for a burnt pizza with missing toppings did.
If they were out of the toppings I ordered, a simple call would have been appreciated—they had my phone number and email.
I spent a little over $33 for a large pizza, a cookie, and a 2-liter Pepsi, only to be met with this disappointment. Please take my advice and don’t waste your money here. It’s not worth the trouble and disappointment. I read some reviews before ordering and it seems they frequently forget toppings, which was indeed my experience, along with receiving a pizza that was completely burnt around the edges.
I’ve attached a photo for reference.
Joshua Christensen
This place is an absolute joke. I live in a different state than my dad. For Father's Day I ordered him a big meal from PizzaHut. Everything went great until it was time to make the delivery. The driver showed up to his apartment building. Walked in, then walked right out. My dad's food in hand.
To top it all off, I called the store 4 times. Each and every time, I was hung up on. No human answered the phone. I called customer support. All they could do is transfer me to the store. What a disgrace.
Here are my order details:
ORDER #3240616172332001413038873 Placed on June 16 at 4:23 PM
Your new answering service is terrible- even though specifying over & over that I needed it delivered at a certain time. They delivered 3 hours early and did not even send the right pizzas. Half of my crew could not eat it. I will never ever use this company again.
Service: 1
I ordered online. The pizza was ready on time and the cashier was friendly
Atmosphere: 4
Food: 3
Service: 5
Look at the prices on the menu... absolutely insane for a chain pizza place.
These people ripped me off For $68.00. The crackhead door dash guy claimed that he delivered my order, when he did not! This was last night,Sunday 5/18/25. Unbelievable! I’m only giving them one star, because there is no zero star option.
Atmosphere: 1
Food: 1
Service: 1
I did order chicken pizza and i received pepperoni.
Food: 1
Service: 1
$37 for a pizza with the bare minimum possible toppings on it even though it was a pep lover with 2x classic pep and 2x cupped pep.
Corporate gave me a pizza coupon after sending pictures and the order information that doesn't work at any pizza hut within 45+ minutes of salt lake.
Food: 1
Service: 1
They don't know the difference between EZ and EX
First they do not deliver anymore. They are yet another company that now uses DoorDash (along with all the problems with them). I called because the delivery was late. "Thats not our problem, its DoorDash's problem". I said it was a bit odd that the delivery driver in the picture was clearly a female, but it was a male that showed up to deliver the food. Again the Pizza Hut rep said "Thats not our problem". I said I rejected the order because if its not the proper delivery driver, I can not trust the safety of the order. Magically Pizza Hut said "they dont have my CC on file so they cant refund me". The person I spoke with said they havent had delivery drivers for over 2 years, which is a lie because I used to work with someone from this very store a few months ago who said to call them and they will send the order out with their driver... Not to mention I have had their own drivers deliver within the last few months. The mere fact that they "dont have a way to refund the order" is also very shocking. ZERO accountability with this company. Im sure they will be yet another company to go out of business thanks to DoorDash. If its not for the people who refuse to order from them because of DoorDash, it will be from the refunds or replacement of food they will have to provide because of them.
Atmosphere: 1
Food: 1
Service: 1
Horribly made pizza, not to mention the fact I ordered my food 30 minutes prior and then showed up and still had to wait a half hour
My pizza was fantastic and the service, did not have to wait, I got my money worth ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Breadsticks
Restaurantji Recommends
Can't get it wrong with the Hut!
Atmosphere: 5
Food: 5
Service: 5
My order was incorrect, and although they initially wouldn't do anything about it, they finally agreed to remake it. It might have been a glitch with the app. I had to wait another 10-15 minutes, only to find that they had just added the missing topping and reheated it. I'm not sure why the customer service is so poor, especially with the lady who speaks Spanish. She even giggled as I was picking up the order, which made me feel like she was happy about scamming me.
Food: 2
Service: 1
I get or try to get delivery from here semi often. Today i finally think I’ve had enough. They use DoorDash drivers now, & despite my very clear directions to meet at the north gate of my complex, & multiple calls and texts to the driver that were ignored, they cancelled my order. I sat at this gate for 15 minutes waiting. Tried to call the store and my phone calls were dropped after an ad three times in a row.
There was no chance of mitigated directions on my end. I don’t understand how a driver can just ignore every point of contact.
Atmosphere: 1
Food: 4
Service: 1
I spent over $20 on a pizza that was completely burnt around the edges and missing the toppings I ordered. The drive there was a hassle with all the traffic, and my pizza was taped up, so I decided not to open it until I got home.
Additionally, their website states that their huge cookie is supposed to be cut into 8 slices, but when I opened it, all I found was a plastic knife to cut it myself. While that part didn’t upset me as much, the fact that I paid over $20 for a burnt pizza with missing toppings did.
If they were out of the toppings I ordered, a simple call would have been appreciated—they had my phone number and email.
I spent a little over $33 for a large pizza, a cookie, and a 2-liter Pepsi, only to be met with this disappointment. Please take my advice and don’t waste your money here. It’s not worth the trouble and disappointment. I read some reviews before ordering and it seems they frequently forget toppings, which was indeed my experience, along with receiving a pizza that was completely burnt around the edges.
I’ve attached a photo for reference.
This place is an absolute joke. I live in a different state than my dad. For Father's Day I ordered him a big meal from PizzaHut. Everything went great until it was time to make the delivery. The driver showed up to his apartment building. Walked in, then walked right out. My dad's food in hand.
To top it all off, I called the store 4 times. Each and every time, I was hung up on. No human answered the phone. I called customer support. All they could do is transfer me to the store. What a disgrace.
Here are my order details:
ORDER #3240616172332001413038873
Placed on June 16 at 4:23 PM
Service: 1
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