Just a heads up to check your burger before you eat it. Cold fries and we had to pull forward and wait for our burgers to finish cooking. My husband took a bite of his and it was pink/raw inside. Not going back
Atmosphere: 2
Food: 1
Service: 2
Nadine Salyer
We placed a mobile order at 9:45 PM for three small items. At 9:56, we were told they were “just waiting on one egg” and asked to pull forward.
By 10:05, with still no food and needing to be somewhere by 10:15, my husband went inside to request a refund. He was ignored twice while staff continued taking other orders.
At 10:08, I went inside and explained that we were going to be late and needed a refund immediately. The employee looked at me and said she couldn’t give a refund and that I would have to get one through the mobile app — knowing full well refunds cannot be processed in the app. It felt like we were being told to either keep waiting or lose our money.
At that point, I raised my voice so others could hear that we needed a refund and that they couldn’t hold money or food hostage. Only then did they quickly throw the order together and hand it to me, clearly just to shut the situation down.
What made this more frustrating is that other customers had just experienced the same issue, waiting over 30 minutes for their orders. The restaurant was not busy — one car in the drive-thru, one other inside customer — but it appeared staff were prioritizing large DoorDash orders.
If the wait is going to be 30+ minutes, customers deserve to be told the truth up front, not told they’re “waiting on one egg.” The lack of communication and refusal to process a refund until pushed was extremely frustrating, especially right before an important event.
Atmosphere: 1
Food: 1
Service: 1
Ale
Never again. I was enjoying these chili cheese fries and I just noticed there was two plastic things inside of the fries and cheese..
Atmosphere: 1
Service: 3
Julia DeHerrera
Food in morning is ALWAYS terrible
Atmosphere: 4
Food: 1
Service: 3
Kelly W
Seriously $16.00 for a meal with a small frosty? And then you pack the ice in my drink to the top? What a scam. You will never get my business again.
Atmosphere: 1
Food: 1
Service: 1
Ashley Fore
Service is always good but my Dave's double was so salty it was hard to choke down and there was only maybe 5 fries in the fry carton and nuggets were cold real disappointed
Atmosphere: 3
Food: 1
Service: 3
Jacoby Highland
Waited over over 40 min for our food and they got it wrong and over charged us without giving us a receipt, we got 2 meals and 2 frosty and got charged 36 dollars ,and they wanted us to pay for the fries that they missed it the first place and the service was horrible
Atmosphere: 1
Food: 1
Service: 1
Kari Gilbert
We were definitely overcharged (one sandwich and one small meal was $27) and not provided a receipt. Check things before you leave. The food was as expected.
Atmosphere: 1
Service: 1
Amy Evans
It's a yummy chocolate oreo brownie fusion!
Atmosphere: 5
Food: 5
Service: 5
Darrin McCoy Curtis
Severely understaffed. Watched 3 cars leave the line after waiting over 10 minutes to get their order taken. I left too when the employee rudely told me to wait over the intercom.
Worst Wendy's ever! No customer service at all. Waiting 15 minutes to be waited on with no acknowledgement you are even standing there. Take that back we got stared at!!
Atmosphere: 1
Food: 1
Service: 1
Aaron Gomez
The lady at the drive thru is awesome. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Jocelin Rodriguez
Second time getting the #7 baconator with zero bacon in it.
Atmosphere: 1
Food: 2
Service: 5
lorraine padilla
The gal taking orders should not be can not speak English it’s her way or go without saw couple just walk out without food BECAUSE can not understand a word she’s saying don’t come to this location you’ll get what you didn’t order
Atmosphere: 1
Food: 3
Service: 1
Jill Pow
5 Star visit at a time when having a positive experience at a fast food restaurant is nearly extinct.
Just a heads up to check your burger before you eat it. Cold fries and we had to pull forward and wait for our burgers to finish cooking. My husband took a bite of his and it was pink/raw inside. Not going back
Atmosphere: 2
Food: 1
Service: 2
We placed a mobile order at 9:45 PM for three small items.
At 9:56, we were told they were “just waiting on one egg” and asked to pull forward.
By 10:05, with still no food and needing to be somewhere by 10:15, my husband went inside to request a refund. He was ignored twice while staff continued taking other orders.
At 10:08, I went inside and explained that we were going to be late and needed a refund immediately. The employee looked at me and said she couldn’t give a refund and that I would have to get one through the mobile app — knowing full well refunds cannot be processed in the app. It felt like we were being told to either keep waiting or lose our money.
At that point, I raised my voice so others could hear that we needed a refund and that they couldn’t hold money or food hostage. Only then did they quickly throw the order together and hand it to me, clearly just to shut the situation down.
What made this more frustrating is that other customers had just experienced the same issue, waiting over 30 minutes for their orders. The restaurant was not busy — one car in the drive-thru, one other inside customer — but it appeared staff were prioritizing large DoorDash orders.
If the wait is going to be 30+ minutes, customers deserve to be told the truth up front, not told they’re “waiting on one egg.” The lack of communication and refusal to process a refund until pushed was extremely frustrating, especially right before an important event.
Atmosphere: 1
Food: 1
Service: 1
Never again. I was enjoying these chili cheese fries and I just noticed there was two plastic things inside of the fries and cheese..
Atmosphere: 1
Service: 3
Food in morning is ALWAYS terrible
Atmosphere: 4
Food: 1
Service: 3
Seriously $16.00 for a meal with a small frosty? And then you pack the ice in my drink to the top? What a scam. You will never get my business again.
Atmosphere: 1
Food: 1
Service: 1
Service is always good but my Dave's double was so salty it was hard to choke down and there was only maybe 5 fries in the fry carton and nuggets were cold real disappointed
Atmosphere: 3
Food: 1
Service: 3
Waited over over 40 min for our food and they got it wrong and over charged us without giving us a receipt, we got 2 meals and 2 frosty and got charged 36 dollars ,and they wanted us to pay for the fries that they missed it the first place and the service was horrible
Atmosphere: 1
Food: 1
Service: 1
We were definitely overcharged (one sandwich and one small meal was $27) and not provided a receipt. Check things before you leave. The food was as expected.
Atmosphere: 1
Service: 1
It's a yummy chocolate oreo brownie fusion!
Atmosphere: 5
Food: 5
Service: 5
Severely understaffed. Watched 3 cars leave the line after waiting over 10 minutes to get their order taken. I left too when the employee rudely told me to wait over the intercom.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst Wendy's ever! No customer service at all. Waiting 15 minutes to be waited on with no acknowledgement you are even standing there. Take that back we got stared at!!
Atmosphere: 1
Food: 1
Service: 1
The lady at the drive thru is awesome. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Second time getting the #7 baconator with zero bacon in it.
Atmosphere: 1
Food: 2
Service: 5
The gal taking orders should not be can not speak English it’s her way or go without saw couple just walk out without food BECAUSE can not understand a word she’s saying don’t come to this location you’ll get what you didn’t order
Atmosphere: 1
Food: 3
Service: 1
5 Star visit at a time when having a positive experience at a fast food restaurant is nearly extinct.
Atmosphere: 4
Food: 4
Service: 5
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