Went through drive-through today ordered the breakfast burrito, Cinnabon side and orange juice. The breakfast burrito was cold. It had old potatoes that were hard. The cinnamon was so hard. My fork would not even go into it. It was old and stale. I called to speak to the manager. Mike told him about the problem and he said come back and get something. I said I don’t want something new. He did not apologize. I asked for the corporate number he did not give it to me. He only said 1888 I asked for a refund and he said he would give that I told him I’d be leaving a group review and he’s hung up on me. do not eat here they do not have good food quality they will serve do old stale cold food.
Atmosphere: 1
Food: 1
Service: 1
Paige Ney
I refuse to order food from a bad AI robot
Bay N
I came here for a simple pickup order, and the service was really disappointing. When I asked for help, the girl at the counter responded with a rude, attitude filled “Do you need something?” It felt completely unprofessional and unnecessary. I don’t expect over-the-top friendliness, but basic respect would’ve been nice. Definitely not a good experience. Don’t go there!!!!!!!
Alexander Wilson
This wendys uses the ai drive thru and it is literally the worst thing. It doesnt get the order right, it misses things. Its literally the dumbest thing. I would
Atmosphere: 1
Food: 3
Service: 1
S B
Brownie batter frosty is hella good !!! Yummy
Atmosphere: 5
Food: 4
Service: 5
Sam MacCauley
Literally the worst place you can go now. You’re greeted by an ai robot through the whole process and finally when it understood I simply wanted a number 1 plain they gave me a burger no cheese and half fries. I had to tell the robot I was done ordering for like 30 seconds straight it was terrible… Cool. Zero customer service skills at the window as well. $14.. Shame ):
Atmosphere: 1
Food: 1
Service: 1
Haydn Wood
Tried to give another chance over doordash and now have waited over 10 minutes twice for an order I tried to place ahead of time to prevent that, was ignored by the staff and they fulfilled later doordash orders before mine. When I finally did receive my food it was covered in grease. If I was waiting in line for service and hadn't already paid I would have left. This Wendy's is not a good one.
Griffin Whalen
I have been working a lot of late nights and on my drive I will occasionally treat myself to Wendys. Skarleth has such amazing service skills and she always put a positive attitude into her interactions with guests. Thank you!
Atmosphere: 5
Food: 5
Service: 5
AC
Do not go through the drive-thru at this location. The automated voice ordering terminal will get your order incorrect or not properly communicate your order to the workers. Items will be missing or incorrect.
Atmosphere: 1
Food: 1
Service: 1
Lindsay
I was thinking the update to the drive thru looked nice until it was my turn at the screen and a clanker was taking my order. Ditch the A.I. Wendy, this is not you.
The new AI is terrible order large meal got small fries order sauce with nuggets got none didn’t even get receipt
Atmosphere: 3
Food: 3
Service: 1
Avienda Gibson
Firstly, the AI ordering is seriously annoying and inconvenient. Second,my food was burnt and dried out. Really gross, and pretty much inedible.
Atmosphere: 1
Food: 1
Service: 1
Enzo Camacho
09/06/25 around 7:45 pm food quality was terrible i got Cold/old …chicken nugget Cold/hard frech fries Cold buns.. cold meat everything was Disgusting .
Atmosphere: 1
Food: 1
Service: 1
Chaselee Johnson
Had the new Wednesday stuff which my kids were so excited about! Very friendly staff! Not a long wait time at all!
Atmosphere: 5
Food: 5
Service: 5
Craig Bounous
A very clean dining room and restroom, with very attentive service. The location is right next to I-80 and it is in Sugarhouse, so they have combo locks on the restrooms, if you know what I mean.
Went through drive-through today ordered the breakfast burrito, Cinnabon side and orange juice. The breakfast burrito was cold. It had old potatoes that were hard. The cinnamon was so hard. My fork would not even go into it. It was old and stale. I called to speak to the manager. Mike told him about the problem and he said come back and get something. I said I don’t want something new. He did not apologize. I asked for the corporate number he did not give it to me. He only said 1888 I asked for a refund and he said he would give that I told him I’d be leaving a group review and he’s hung up on me. do not eat here they do not have good food quality they will serve do old stale cold food.
Atmosphere: 1
Food: 1
Service: 1
I refuse to order food from a bad AI robot
I came here for a simple pickup order, and the service was really disappointing. When I asked for help, the girl at the counter responded with a rude, attitude filled “Do you need something?” It felt completely unprofessional and unnecessary. I don’t expect over-the-top friendliness, but basic respect would’ve been nice. Definitely not a good experience. Don’t go there!!!!!!!
This wendys uses the ai drive thru and it is literally the worst thing. It doesnt get the order right, it misses things. Its literally the dumbest thing. I would
Atmosphere: 1
Food: 3
Service: 1
Brownie batter frosty is hella good !!! Yummy
Atmosphere: 5
Food: 4
Service: 5
Literally the worst place you can go now. You’re greeted by an ai robot through the whole process and finally when it understood I simply wanted a number 1 plain they gave me a burger no cheese and half fries. I had to tell the robot I was done ordering for like 30 seconds straight it was terrible… Cool. Zero customer service skills at the window as well. $14.. Shame ):
Atmosphere: 1
Food: 1
Service: 1
Tried to give another chance over doordash and now have waited over 10 minutes twice for an order I tried to place ahead of time to prevent that, was ignored by the staff and they fulfilled later doordash orders before mine. When I finally did receive my food it was covered in grease. If I was waiting in line for service and hadn't already paid I would have left. This Wendy's is not a good one.
I have been working a lot of late nights and on my drive I will occasionally treat myself to Wendys. Skarleth has such amazing service skills and she always put a positive attitude into her interactions with guests. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Do not go through the drive-thru at this location. The automated voice ordering terminal will get your order incorrect or not properly communicate your order to the workers. Items will be missing or incorrect.
Atmosphere: 1
Food: 1
Service: 1
I was thinking the update to the drive thru looked nice until it was my turn at the screen and a clanker was taking my order. Ditch the A.I. Wendy, this is not you.
Restaurantji Recommends
The new AI is terrible order large meal got small fries order sauce with nuggets got none didn’t even get receipt
Atmosphere: 3
Food: 3
Service: 1
Firstly, the AI ordering is seriously annoying and inconvenient. Second,my food was burnt and dried out. Really gross, and pretty much inedible.
Atmosphere: 1
Food: 1
Service: 1
09/06/25 around 7:45 pm food quality was terrible i got
Cold/old …chicken nugget
Cold/hard frech fries
Cold buns.. cold meat everything was
Disgusting .
Atmosphere: 1
Food: 1
Service: 1
Had the new Wednesday stuff which my kids were so excited about! Very friendly staff! Not a long wait time at all!
Atmosphere: 5
Food: 5
Service: 5
A very clean dining room and restroom, with very attentive service. The location is right next to I-80 and it is in Sugarhouse, so they have combo locks on the restrooms, if you know what I mean.
Atmosphere: 3
Food: 4
Service: 5
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