I ordered an ice cream cake for my son’s birthday and unfortunately the first cake we received looked nothing like the picture and the writing on it was illegible. The manager Devin offered to replace it with a premade cake in store however, my son is autistic and particular about/has safe foods and all the flavors didn’t match our original cake. Devin went above and beyond to remake the cake in 2 hours and deliver to a Baskin Robbin’s location closer to my home. He was so kind, helpful, and professional and I can’t thank him enough. He quite literally saved the day and turned a stressful situation around, not to mention the replacement cake was absolutely beautiful.
Sonia Sanchez
Me and my family went 2 weeks ago and they don't have the containers for banana split today December 15th 2024 again they don't have the clear ones for the banana split so sad and really disappointed 😞
Atmosphere: 5
Food: 5
Service: 1
Victor Ponce
They serve you and they want you to know the menu, if it is your first time, pay attention to the bad faces of those who run the place.
Atmosphere: 3
Food: 3
Service: 2
Blair Harris
This is the 2nd time I have been disappointed with the quality of cake from the Sandy location. I feel like the decorating has become kind of sloppy. I actually used to decorate cakes many, many years ago at a different location and I can tell you the owners would have never let this go. I ordered a cake for my son, and the graphic is cracked in 3 places, the writing is squished and thye didn't clean off the board (maybe a little nitpicking but when you oay $50 it's irritating). It looks rushed and sloppy. It's disappointing. I never write negative reviews, but like I said this is the 2nd time the cakes have disappointed.
Atmosphere: 4
Food: 2
Service: 3
Mary Copenhaver
I ordered a birthday cake for my son. It had a screen picture of skate boarder he picked out. I said please make sure his name is correct. I said the last 5 or 6 cakes we have ordered the name has been misspelled. She wrote his name on the form I checked it was correct. Then when I picked up the cake instead of Happy Birthday Andrew! It said Happy Birthday Andrea! The lady said what is wrong. I said again they did not take the time to get the name correct. She said I will fix it. So with red icing she wrote over the “a” and put “w”. It looked horrible the icing on the picture was orange. No offer of a discount nothing.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Birthday Cake
E B
Bad attitude from the blue shirt, ponytail employee. We had a large party and this person did not try to be polite.
Atmosphere: 1
Food: 3
Service: 1
Clark Curtis
Oh my good stuf
Atmosphere: 5
Food: 5
Service: 1
Sadu Sunder P
Very very yummy
Atmosphere: 5
Food: 5
Service: 5
Alex
Love this place
kevin davidson
We loved the ice cream. My favorite is still Rocky Road. Grand opening today was so fun and memorable. Looking forward to many visits to the new store.
You can’t go wrong with Baskin-Robbins. So many flavors to choose from. They always have monthly flavors too. They also give you samples of the flavors.
Michael Olsen
Pricey, but what isn't?I've patronized BR for decades. Not my first choice but they are consistent. It is good. It's always frozen. It's always seemingly well-managed. They make cakes. They put it in cones and cups. They'll make a Sunday with bananas. They have toppings for their various concoctions. There is nothing I hate about this place, there's nothing I can't live without.I realize this review won't help anyone make any kind of a decision about but sometimes I like to watch myself swipe.
Ruth Ramirez
Very welcoming and good service
Edvin Lopez morales
Their cupholders are bullcrap, they made my drinks spill inside my car.
I ordered an ice cream cake for my son’s birthday and unfortunately the first cake we received looked nothing like the picture and the writing on it was illegible. The manager Devin offered to replace it with a premade cake in store however, my son is autistic and particular about/has safe foods and all the flavors didn’t match our original cake. Devin went above and beyond to remake the cake in 2 hours and deliver to a Baskin Robbin’s location closer to my home. He was so kind, helpful, and professional and I can’t thank him enough. He quite literally saved the day and turned a stressful situation around, not to mention the replacement cake was absolutely beautiful.
Me and my family went 2 weeks ago and they don't have the containers for banana split today December 15th 2024 again they don't have the clear ones for the banana split so sad and really disappointed 😞
Atmosphere: 5
Food: 5
Service: 1
They serve you and they want you to know the menu, if it is your first time, pay attention to the bad faces of those who run the place.
Atmosphere: 3
Food: 3
Service: 2
This is the 2nd time I have been disappointed with the quality of cake from the Sandy location. I feel like the decorating has become kind of sloppy. I actually used to decorate cakes many, many years ago at a different location and I can tell you the owners would have never let this go. I ordered a cake for my son, and the graphic is cracked in 3 places, the writing is squished and thye didn't clean off the board (maybe a little nitpicking but when you oay $50 it's irritating). It looks rushed and sloppy. It's disappointing. I never write negative reviews, but like I said this is the 2nd time the cakes have disappointed.
Atmosphere: 4
Food: 2
Service: 3
I ordered a birthday cake for my son. It had a screen picture of skate boarder he picked out. I said please make sure his name is correct. I said the last 5 or 6 cakes we have ordered the name has been misspelled. She wrote his name on the form I checked it was correct. Then when I picked up the cake instead of Happy Birthday Andrew! It said Happy Birthday Andrea!
The lady said what is wrong. I said again they did not take the time to get the name correct. She said I will fix it. So with red icing she wrote over the “a” and put “w”. It looked horrible the icing on the picture was orange. No offer of a discount nothing.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Birthday Cake
Bad attitude from the blue shirt, ponytail employee. We had a large party and this person did not try to be polite.
Atmosphere: 1
Food: 3
Service: 1
Oh my good stuf
Atmosphere: 5
Food: 5
Service: 1
Very very yummy
Atmosphere: 5
Food: 5
Service: 5
Love this place
We loved the ice cream. My favorite is still Rocky Road. Grand opening today was so fun and memorable. Looking forward to many visits to the new store.
Kid-friendliness: This will make any childs day!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
You can’t go wrong with Baskin-Robbins. So many flavors to choose from. They always have monthly flavors too. They also give you samples of the flavors.
Pricey, but what isn't?I've patronized BR for decades. Not my first choice but they are consistent. It is good. It's always frozen. It's always seemingly well-managed. They make cakes. They put it in cones and cups. They'll make a Sunday with bananas. They have toppings for their various concoctions. There is nothing I hate about this place, there's nothing I can't live without.I realize this review won't help anyone make any kind of a decision about but sometimes I like to watch myself swipe.
Very welcoming and good service
Their cupholders are bullcrap, they made my drinks spill inside my car.
yummy yummy mmm
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