Update: they keep forgetting to add whip cream at all locations and this location 3x still. They also never ask for your number for rewards. They ask if you want a receipt and forget to give it to you. The girls need better training to make drinks that look like the drinks pictured on their menu. I will no longer go to beans and brews.
Unlike Starbucks, their drinks are made with 2% milk as a standard. I ordered a newer menu item so they didn't know to add whip cream, I guess. Not a fan of their sweetener.
Carter Frandsen
The app charges me and then doesn’t deduct payment. This is the third time this has happened. The manager didn’t care and told me- it works for other people. As soon as my cards are used I won’t go to Beans and Brews again. This was a great coffee house when it opened and is now about only making money not good coffee or experiences.
Atmosphere: 1
Food: 2
Service: 1
Peyton Johnson
Gone here three times, and have gotten wrong order Everytime. Especially annoying when it's not busy at all
Atmosphere: 1
Food: 3
Service: 1
Ian Layman
The two blonde girls working their couldn't even muster up the attention to say "be right with you" to the only customer in the store.
Look ladies, I know you're SLAMMED with the 3 car line you have, but try the very bare minimum standard of hospitality. It's a Sunday in Utah; you're not exactly in the big leagues of the coffee market here.
I don't know who your manager is, but he/she isn't managing.
Service: 1
Joy F (Joyous)
I always go into this store, but they made my drinks incorrectly and after paying $15 bucks you’d think they’d be right. I called in and yeah the guy said come back and they’d remake it but I was already home. I asked for a credit and he said they could not do it. I asked to speak to the manager and he said he wasn’t in. I asked for his name only so I can tell the manager who I spoke with and he would not give me his name. Like I was going to do anything other than tell the manager his name. SMH. Customer service people ~ it makes a huge difference.
Service: 1
Trish Rogerson
Worst customer service ever I have been a beans a brew person for over 20 yrs. And this is far the worst they messed up the orders and when we came back for replacement you could here and see them I am most of the way deaf and really good well excellent at reading lips will never go back to this location
Atmosphere: 1
Food: 1
Service: 1
Colleen Orton
Cheesy bacon egg bites were okay. Quick coffee. Wish there were blinds on the east facing windows.
Atmosphere: 4
Food: 4
Service: 5
Andre Cordova
$8 for this crap, really guys ? I hope customer service sees this and do something about it cause I am pissed. I never post reviews , NEVER! But I had to do it this time.
Ps: the girl at the front desk was very cordial.
Atmosphere: 1
Food: 1
Service: 1
Tyler Bautner
weirdest interaction I’ve ever had with a barista. Hot chocolate and turkey avacado croissant is good. Coffee is atrocious
Ty Bautner
weirdest interaction I’ve ever had with a barista. Hot chocolate and turkey avacado croissant is good. Coffee is atrocious
I love Beans & Brews and my dog loves their pupaccinos. This location has a drive through or it has indoor and outdoor tables. The coffee doesn't taste burnt or over roasted so it makes yummy wild-side mixed drinks or plain coffee drinks. If you are feeling like an extra sweet treat, the Frozen Mr. B is the way to go. Honestly, it's like a reward. ? I, however, am a hot coffee drinker, so my preference is a bit more toasty. If I'm willing to do the calories, I like the hot Mr. B - a nice white chocolate and Irish cream blend. Delicious. If I'm not so calorie free, I prefer coffee and cream or a latte with one of their sugar free syrups. Stop by, you won't regret it! After all, you get a coffee out of it!
Location is falling off! Takes forever to just get a simple drink ready. Line always takes an eternity to move up a car…
Atmosphere: 3
Food: 4
Service: 2
Michelle Fitzgerald
Location is falling off! Takes forever to just get a simple drink ready. Line always takes an eternity to move up a car…
Atmosphere: 3
Food: 4
Service: 2
Danielle Nicole
Hands down the worst experience at a beans and brews ever I asked for an extra shot and extra Carmel it tasted like straight milk. I asked if maybe they got confused when reading the online order lady working argued with me and said no she hadn’t, instead of offering to remake it. I was told I was issued a refund I WASNT!!! It’s been 17 DAYS AND NO REFUND!
Atmosphere: 1
Food: 1
Service: 1
C Stevenstar
Rudest, slowest beans I’ve been to. Drive thru attendant said nothing to me besides the total, no reciprocal good morning or thank you.
Update: they keep forgetting to add whip cream at all locations and this location 3x still. They also never ask for your number for rewards. They ask if you want a receipt and forget to give it to you. The girls need better training to make drinks that look like the drinks pictured on their menu. I will no longer go to beans and brews.
Unlike Starbucks, their drinks are made with 2% milk as a standard. I ordered a newer menu item so they didn't know to add whip cream, I guess. Not a fan of their sweetener.
The app charges me and then doesn’t deduct payment. This is the third time this has happened. The manager didn’t care and told me- it works for other people. As soon as my cards are used I won’t go to Beans and Brews again. This was a great coffee house when it opened and is now about only making money not good coffee or experiences.
Atmosphere: 1
Food: 2
Service: 1
Gone here three times, and have gotten wrong order Everytime. Especially annoying when it's not busy at all
Atmosphere: 1
Food: 3
Service: 1
The two blonde girls working their couldn't even muster up the attention to say "be right with you" to the only customer in the store.
Look ladies, I know you're SLAMMED with the 3 car line you have, but try the very bare minimum standard of hospitality. It's a Sunday in Utah; you're not exactly in the big leagues of the coffee market here.
I don't know who your manager is, but he/she isn't managing.
Service: 1
I always go into this store, but they made my drinks incorrectly and after paying $15 bucks you’d think they’d be right. I called in and yeah the guy said come back and they’d remake it but I was already home. I asked for a credit and he said they could not do it. I asked to speak to the manager and he said he wasn’t in. I asked for his name only so I can tell the manager who I spoke with and he would not give me his name. Like I was going to do anything other than tell the manager his name. SMH. Customer service people ~ it makes a huge difference.
Service: 1
Worst customer service ever I have been a beans a brew person for over 20 yrs. And this is far the worst they messed up the orders and when we came back for replacement you could here and see them I am most of the way deaf and really good well excellent at reading lips will never go back to this location
Atmosphere: 1
Food: 1
Service: 1
Cheesy bacon egg bites were okay. Quick coffee. Wish there were blinds on the east facing windows.
Atmosphere: 4
Food: 4
Service: 5
$8 for this crap, really guys ?
I hope customer service sees this and do something about it cause I am pissed. I never post reviews , NEVER!
But I had to do it this time.
Ps: the girl at the front desk was very cordial.
Atmosphere: 1
Food: 1
Service: 1
weirdest interaction I’ve ever had with a barista. Hot chocolate and turkey avacado croissant is good. Coffee is atrocious
weirdest interaction I’ve ever had with a barista. Hot chocolate and turkey avacado croissant is good. Coffee is atrocious
Restaurantji Recommends
I love Beans & Brews and my dog loves their pupaccinos. This location has a drive through or it has indoor and outdoor tables. The coffee doesn't taste burnt or over roasted so it makes yummy wild-side mixed drinks or plain coffee drinks. If you are feeling like an extra sweet treat, the Frozen Mr. B is the way to go. Honestly, it's like a reward. ? I, however, am a hot coffee drinker, so my preference is a bit more toasty. If I'm willing to do the calories, I like the hot Mr. B - a nice white chocolate and Irish cream blend. Delicious. If I'm not so calorie free, I prefer coffee and cream or a latte with one of their sugar free syrups. Stop by, you won't regret it! After all, you get a coffee out of it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg & Cheddar Croissant, Mr B's, Hot Mr B’S
Location is falling off! Takes forever to just get a simple drink ready. Line always takes an eternity to move up a car…
Atmosphere: 3
Food: 4
Service: 2
Location is falling off! Takes forever to just get a simple drink ready. Line always takes an eternity to move up a car…
Atmosphere: 3
Food: 4
Service: 2
Hands down the worst experience at a beans and brews ever I asked for an extra shot and extra Carmel it tasted like straight milk. I asked if maybe they got confused when reading the online order lady working argued with me and said no she hadn’t, instead of offering to remake it. I was told I was issued a refund I WASNT!!! It’s been 17 DAYS AND NO REFUND!
Atmosphere: 1
Food: 1
Service: 1
Rudest, slowest beans I’ve been to. Drive thru attendant said nothing to me besides the total, no reciprocal good morning or thank you.
Atmosphere: 3
Food: 4
Service: 1
Loading...