Osaka Japan
10450 State St, Sandy
(440) 212-8783
Recent Reviews
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This is my favorite spot to eat when I am at the mall! They have some of the best rice and chicken I’ve had. The people working are wonderful. The portions are great. I highly recommend you to try this place!!
Atmosphere: 5
Food: 5
Service: 5
Me and my brother went to this restaurant to get some food and the manager with no name tag to identify them (conveniently) was rude and disrespectful, she up charged us and didn’t educate us that certain items would cost more. All of the employees have no gloves and haven’t seen them wash their hands ONCE since waiting for my food. We get our order and there’s a long hair right on top of my food, took my food back to have them remake it and they sat and watched me so they could just throw it right back on the grill and reserve it to me. At that point my brother asked for a refund on my food. They gave him a hard time and was rude and was mocking him as he was sitting there trying to get his refund. I WILL NOT GO HERE EVER AGAIN.
Atmosphere: 1
Food: 1
Service: 1
Came in around 1pm New Year’s Day, greeted either blatant disrespect seems like racism honestly which is fine but the lack of care, no gloves, moving from register to food immediately, then turning around rubbing her face then going back to food. I’m assuming it’s the manager because there’s a girl serving samples and Oscar the one using the flattop was also very rude and disrespectful. I walked up after my brothers food had a hair in it, was going to get it remade till they were rude, asked him not to worry about that 8 (which was my number) Oscar than goes”why didn’t you tell me that before” I responded “I’m telling you right now” obviously a little upset after the continuous blatant disrespect he than got upset and as I was walking back to the register he mocks me and goes “I’m telling you right now” in a childish voice with a squinted face. I know it’s the mall but I was going to Osaka Japan cause the experience was always pleasant beforehand. Won’t ever be back. The manager and Oscar were a horrible experience. Shoutout to the sample girl for giving me Oscar’s name, Oscar refused to give me the manager name.
Atmosphere: 1
Food: 3
Service: 1
The food its so good
Atmosphere: 5
Food: 5
Service: 5
There’s one in fashion place mall that looks similar but they are not the same. This place is disgusting and service is extremely rude. Do not eat here the sauce they put on the chicken tastes terrible.
Atmosphere: 1
Food: 1
Service: 1
Solid 1 star experience. Pure rice and like 2 pieces of beef 🤣🤣🤣 like $18. I was hoping it’d be good as the one in fashion place mall. That one has the same beef plate except they cover the rice with beef for the same price. This one is like a scam.
I am absolutely furious about the experience I had at your establishment. Not only was my order completely wrong, but I was treated with blatant disrespect by one of your employees. When I tried to explain the issue in Spanish—which should not have been a problem-he refused to communicate in anything but broken English, even though it was obvious he wasn't understanding what I was saying.
I clearly stated what I ordered, yet he kept insisting I had ordered chicken-something I absolutely cannot stand and would never order. As someone who works in fast food myself, I know how simple it is to correct a mistake and treat a customer with basic respect. Instead, I was met with incompetence and attitude.
This was one of the worst customer service experiences I've ever had. I will NEVER be coming back-this place has lost a customer permanently.
Atmosphere: 1
Food: 2
Service: 1
Way overpriced for mediocre food with zero flavor. I had the teriyaki steak, with veggies and it literally had zero flavor with extra sauce. It’s barely edible. Absolutely disgusting and will not return.
Atmosphere: 2
Food: 1
Service: 2
Love love love this place!
Atmosphere: 5
Food: 5
Service: 5
I had an extremely disappointing experience at this restaurant in the mall. After placing my order, the employee took my payment and, instead of handing me my change, dropped it directly into the tip jar without my consent. When I spoke up about it, the employee completely ignored me and moved on to the next customer.
Not only was this incredibly rude, but it also felt dishonest. Tips should be voluntary, not taken without permission. I was so put off by the situation that I lost my appetite. This level of service is unacceptable, and I will never support this business again.
Restaurantji Recommends
The food was excellent, very tasty, the customer service was excellent 👌
Came to the mall just to eat at this establishment and they told us they had no rice. Am I the only one that finds it completely unacceptable for an Asian restaurant to run out of rice of all things. I was highly disappointed. If your in a lunch rush and you see that your rice is not going to last all day, why wouldn't someone make more rice?
This is a really good place to eat. The meat is fresh and well seasoned and the rice and veggies are really yummy, too.
2 hours ago I ordered two special dishes, the truth, the rice that was very little left. As a regular customer of the store, I took the pleasure of telling him that I was waiting for the new rice and the person treated me rudely after other people had been cordial. Madam, and I lack respect like that, that way is unfair. I think we deserve respect, both one and the other. We are clients. Money is not hard to earn. We can demand good food for our bodies.
Atmosphere: 1
Food: 1
Service: 1
The food never changed. The price is gone up through the roof, you’re hiring illegal immigrants For half the price of the labor wholesale food prices has not gone up much stop taking advantage of people if you’re going up in the price keep the portions the same eyeballing chicken servings is not a measurement More proper A portion device better Then just eyeball it What a joke
Atmosphere: 1
Food: 2
Service: 1
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