This poor team needs a leader. This review is feedback for management/ownership. HELP YOUR TEAM AT THE SANDY SCHOOLYARD LOCATION.Around six young employees were completely overwhelmed in response to a promotion today, running fast taking care of dozens of walk-ins and a very long drive through line. No leader or manager seemed to be present. They all looked lost and tired, operating independently of each other and hardly speaking.Walked in and my cash payment was taken when I made an order for 3 smoothies. My family and I waited 30+ minutes. After watching new customers leave with their orders I asked where our order was in the line - they could not find it. It was apparently never put in. More customers piled in and pulled up to the drive through. It clearly would have been an inconvenience to make our orders and though they all looked around, no one knew what to do.I explained how it was ok but that we waited as long as we could and had to leave so a refund would be just fine. The employee at the register refused to help or discuss the situation with me. A new customer who had just walked in wanted to fight with me about asking for a refund, calling me “rude” wanting to be some Saturday smoothie shop hero. This team needs a leader, not customers telling each other to “shut up.” The employee who was now overwhelmed at the drive-through eventually came out with my refund.It’s great if a business is busy, it’s normal when mistakes are made. But if a team has no leader to help guide employees when say an influx of paying customers flood in, or when morale needs a boost, or when support is needed in following systems to fix issues, then hard working employees and paying customers will simply not stick around.Happy to update or delete if management responds. No contact info on website. HELP YOUR TEAM.
Mary Jane Todd
Their smoothies were delicious and were ready in seconds!
Atmosphere: 5
Food: 5
Service: 5
Zack Aviles
Chocolate crave is the best thing to ever
Atmosphere: 5
Food: 5
Service: 5
Luke Derrick
Extremely great
Atmosphere: 5
Food: 5
Service: 5
Chase Oliverson
Place is really good! But went through the deive thru and now the cashier asks for a tip?? Extremely awkward and seems excessive.
Brooklyn Hoopes
super clean place and employees are super friendly!
Lauren Perrier
Love this place now. I was feeling sick and I needed a pick me up and the cute girl recommended the Brain Power. SO GOOD. Worth it.
Natalie Sharp
Super cute place and very clean. I really love the Peachy keen. Definitely will go again
Ana G
Nice and clean place! Employees have all been great, definitely coming back!
Jacob Peterson
My visit to Roxberry in Sandy was delightful. From the moment I walked in, I was greeted by the refreshing ambiance and the friendly staff who were more than happy to recommend their favorites. I opted for the Tropical Twist smoothie and it was a incredible! I can't wait to explore more of their menu on my next visit. Roxberry Smoothies is now my go-to spot for a healthy, delicious treat in Sandy!
I love this place super clean, drinks are incredible. I had the Peanut butter blast. Oh man, drinks keep you full and have tons of flavor also had the carrot, agave, and ginger drink, which gave me energy all-day I recommend this place.
Sue Wood
Love the new location. Wish they were open on Sunday. Staff need to remember to ask for loyalty number. Went to their new location again on Monday (7/31) ordered two smoothies thru the drive through it took 15 minutes to get my order. Again they never asked for my loyalty number or tell me if I had a credit which I do. I suggested to the guy that they should put a sign up to remind them to ask customers and he laughed at me. More training needs to be given to these kids. I will still support this locating but hope the service improves with time. Good luck! ?
Brian Noguera
Everything is amazing!Classic açaí bowls, peanut butter blast yumAll the green smoothies are outstanding! The staff are super friendly!
This poor team needs a leader. This review is feedback for management/ownership. HELP YOUR TEAM AT THE SANDY SCHOOLYARD LOCATION.Around six young employees were completely overwhelmed in response to a promotion today, running fast taking care of dozens of walk-ins and a very long drive through line. No leader or manager seemed to be present. They all looked lost and tired, operating independently of each other and hardly speaking.Walked in and my cash payment was taken when I made an order for 3 smoothies. My family and I waited 30+ minutes. After watching new customers leave with their orders I asked where our order was in the line - they could not find it. It was apparently never put in. More customers piled in and pulled up to the drive through. It clearly would have been an inconvenience to make our orders and though they all looked around, no one knew what to do.I explained how it was ok but that we waited as long as we could and had to leave so a refund would be just fine. The employee at the register refused to help or discuss the situation with me. A new customer who had just walked in wanted to fight with me about asking for a refund, calling me “rude” wanting to be some Saturday smoothie shop hero. This team needs a leader, not customers telling each other to “shut up.” The employee who was now overwhelmed at the drive-through eventually came out with my refund.It’s great if a business is busy, it’s normal when mistakes are made. But if a team has no leader to help guide employees when say an influx of paying customers flood in, or when morale needs a boost, or when support is needed in following systems to fix issues, then hard working employees and paying customers will simply not stick around.Happy to update or delete if management responds. No contact info on website. HELP YOUR TEAM.
Their smoothies were delicious and were ready in seconds!
Atmosphere: 5
Food: 5
Service: 5
Chocolate crave is the best thing to ever
Atmosphere: 5
Food: 5
Service: 5
Extremely great
Atmosphere: 5
Food: 5
Service: 5
Place is really good! But went through the deive thru and now the cashier asks for a tip?? Extremely awkward and seems excessive.
super clean place and employees are super friendly!
Love this place now. I was feeling sick and I needed a pick me up and the cute girl recommended the Brain Power. SO GOOD. Worth it.
Super cute place and very clean. I really love the Peachy keen. Definitely will go again
Nice and clean place! Employees have all been great, definitely coming back!
My visit to Roxberry in Sandy was delightful. From the moment I walked in, I was greeted by the refreshing ambiance and the friendly staff who were more than happy to recommend their favorites. I opted for the Tropical Twist smoothie and it was a incredible! I can't wait to explore more of their menu on my next visit. Roxberry Smoothies is now my go-to spot for a healthy, delicious treat in Sandy!
Restaurantji Recommends
I love this place super clean, drinks are incredible. I had the Peanut butter blast. Oh man, drinks keep you full and have tons of flavor also had the carrot, agave, and ginger drink, which gave me energy all-day I recommend this place.
Love the new location. Wish they were open on Sunday. Staff need to remember to ask for loyalty number. Went to their new location again on Monday (7/31) ordered two smoothies thru the drive through it took 15 minutes to get my order. Again they never asked for my loyalty number or tell me if I had a credit which I do. I suggested to the guy that they should put a sign up to remind them to ask customers and he laughed at me. More training needs to be given to these kids. I will still support this locating but hope the service improves with time. Good luck! ?
Everything is amazing!Classic açaí bowls, peanut butter blast yumAll the green smoothies are outstanding! The staff are super friendly!
Really tasty! The new place is really nice
Isabella is the Best at her job,