The food was delicious! But doesn’t matter because the attention is terrible, 0 empathy, they looks like super upset all the time, you should guys think about it and trainee and test your employees, is important as well, what a bad experience. Also, this happened twice in different moments but in the same location and with the same employees, I visited another’s stores before and it wasn’t like this! 👎🏼
Atmosphere: 4
Food: 4
Service: 1
julien martinez ramirez
ordered a cold brew and they used hot coffee i could tell cuz all my ice was instantly melted i asked them to remake it because it tasted like black coffee with whipped cream and they gave me the same thing again
Atmosphere: 1
Food: 1
Service: 1
Joanna Lucero
They got my coffee wrong. I was very polite asking them to fix it. All three persons behind the counter were extremely rude. And they were not busy
Atmosphere: 5
Food: 5
Service: 1
Nichell Logue
Pulled up at 5pm, Google hours were until 7:30 to see the employees walking out and the store closed. 🤷♀️
Service: 1
Leilani O
I love starbucks, but this location needs to get their act together…. I waited 20 minutes for my drink, it wasn’t busy.. they had a “mix up with the online orders” and I had to ask 2x about my drink and no one communicated that there was a mix up and it was going to take a little longer till the 2nd time. And the lady making the drinks left my cup empty sitting in the same spot for the longest time while she started making new orders, till I asked her about my drink, then she started making it and told me “yah i’m working on it”, in a very rude tone might I add. I should have gone to a different location or coffee shop. Very disappointed. Also the lady making the drinks was very short and rude, she seemed new so maybe she was stressed, but they should have had her doing easier things as she obviously couldn’t keep up with the drink orders.
Atmosphere: 3
Food: 3
Service: 3
Sandy
We drove all the way to this place because it said closes at 7:30pm and the lady working dint let us in although it was 7:20pm, she said try drive-thru, I told her I need to use the restroom as well but she just said “Oh I’m sorry!” Suggest change your closing time to 7pm, I’d rather look for different location and save my time from coming here. Not what we expect at a Starbucks, disappointed and will avoid this location because of the experience.
This is where I went next “The Family Center at Fort Union, 7184 Union Park Ave, Midvale, UT 84047” There was just one lady working unlike the 3 of them who dint let us in. Great experience! She took care of the orders, drive-thru and cleaning all by herself.
Service: 1
Robin Santillan
I would like to thank Erin for having great customer service delivering my hot drink and willing to grind my coffee. Thank you so much, Erin.
Atmosphere: 5
Food: 5
Service: 5
Bjorn Nilsson
Fast, clean place GREAT STAFF !!!
Atmosphere: 5
Food: 5
Service: 5
Natalie Matthews
Super disrespectful staff, not impressed at all. I’ll be taking my business elsewhere. I went in and asked for recommendations of low calorie, low sugar, low caffeine drink options due to a medical condition, dietary restrictions and being 30 weeks pregnant. The employee helping me looked down her nose at me and said “milk or lemonade”. Not helpful whatsoever and extremely rude.
Atmosphere: 1
Food: 2
Service: 1
Alicia Berardo
I ordered an iced matcha latte with light ice, specifying, “Just a little bit of ice, please.” When I received it, it was almost entirely ice with little to no matcha. I took two sips before getting on the freeway and realized it was essentially just ice.8/13/2025
Coffee is a bit pricey. For coffee and a breakfast sandwich it was about $19
Atmosphere: 5
Food: 4
Service: 5
Christine Olsen
My son and I go every day after work, the night staff are always so friendly and personable. The girls know our drinks right when I say “hi” at the drive thru. This location is by far my favorite Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Andrea
Quick service, mostly friendly
Atmosphere: 5
Food: 5
Service: 4
Bonnie Kunz
Great place to meet up- have a good chat with your friends
Atmosphere: 5
Food: 5
Service: 5
Khristey Wilson
I’m always intrigued by how well the in-store places (such as in super markets like Smith’s & Target’s) are doing compared to the Starbucks owned buildings they operate in. IMO the biggest difference ofc, is the atmosphere. With most of the Starbucks I visit, the employees are almost always very friendly & helpful. I also love their seasonally decorated “containers” (why is it so hard to get a nicer, refillable coffee cup that will keep beverages hot any more?) so it’s always nice to get them on clearance, as I do at the shop inside our locally owned Smith’s- idk if their owned stores ever mark them down or not🤷♀️😎
The food was delicious! But doesn’t matter because the attention is terrible, 0 empathy, they looks like super upset all the time, you should guys think about it and trainee and test your employees, is important as well, what a bad experience. Also, this happened twice in different moments but in the same location and with the same employees, I visited another’s stores before and it wasn’t like this! 👎🏼
Atmosphere: 4
Food: 4
Service: 1
ordered a cold brew and they used hot coffee i could tell cuz all my ice was instantly melted i asked them to remake it because it tasted like black coffee with whipped cream and they gave me the same thing again
Atmosphere: 1
Food: 1
Service: 1
They got my coffee wrong. I was very polite asking them to fix it. All three persons behind the counter were extremely rude. And they were not busy
Atmosphere: 5
Food: 5
Service: 1
Pulled up at 5pm, Google hours were until 7:30 to see the employees walking out and the store closed. 🤷♀️
Service: 1
I love starbucks, but this location needs to get their act together…. I waited 20 minutes for my drink, it wasn’t busy.. they had a “mix up with the online orders” and I had to ask 2x about my drink and no one communicated that there was a mix up and it was going to take a little longer till the 2nd time. And the lady making the drinks left my cup empty sitting in the same spot for the longest time while she started making new orders, till I asked her about my drink, then she started making it and told me “yah i’m working on it”, in a very rude tone might I add. I should have gone to a different location or coffee shop. Very disappointed. Also the lady making the drinks was very short and rude, she seemed new so maybe she was stressed, but they should have had her doing easier things as she obviously couldn’t keep up with the drink orders.
Atmosphere: 3
Food: 3
Service: 3
We drove all the way to this place because it said closes at 7:30pm and the lady working dint let us in although it was 7:20pm, she said try drive-thru, I told her I need to use the restroom as well but she just said “Oh I’m sorry!”
Suggest change your closing time to 7pm, I’d rather look for different location and save my time from coming here.
Not what we expect at a Starbucks, disappointed and will avoid this location because of the experience.
This is where I went next “The Family Center at Fort Union, 7184 Union Park Ave, Midvale, UT 84047”
There was just one lady working unlike the 3 of them who dint let us in.
Great experience! She took care of the orders, drive-thru and cleaning all by herself.
Service: 1
I would like to thank Erin for having great customer service delivering my hot drink and willing to grind my coffee. Thank you so much, Erin.
Atmosphere: 5
Food: 5
Service: 5
Fast, clean place GREAT STAFF !!!
Atmosphere: 5
Food: 5
Service: 5
Super disrespectful staff, not impressed at all. I’ll be taking my business elsewhere. I went in and asked for recommendations of low calorie, low sugar, low caffeine drink options due to a medical condition, dietary restrictions and being 30 weeks pregnant. The employee helping me looked down her nose at me and said “milk or lemonade”. Not helpful whatsoever and extremely rude.
Atmosphere: 1
Food: 2
Service: 1
I ordered an iced matcha latte with light ice, specifying, “Just a little bit of ice, please.” When I received it, it was almost entirely ice with little to no matcha. I took two sips before getting on the freeway and realized it was essentially just ice.8/13/2025
Service: 1
Restaurantji Recommends
Coffee is a bit pricey. For coffee and a breakfast sandwich it was about $19
Atmosphere: 5
Food: 4
Service: 5
My son and I go every day after work, the night staff are always so friendly and personable. The girls know our drinks right when I say “hi” at the drive thru. This location is by far my favorite Starbucks.
Atmosphere: 5
Food: 5
Service: 5
Quick service, mostly friendly
Atmosphere: 5
Food: 5
Service: 4
Great place to meet up- have a good chat with your friends
Atmosphere: 5
Food: 5
Service: 5
I’m always intrigued by how well the in-store places (such as in super markets like Smith’s & Target’s) are doing compared to the Starbucks owned buildings they operate in. IMO the biggest difference ofc, is the atmosphere. With most of the Starbucks I visit, the employees are almost always very friendly & helpful.
I also love their seasonally decorated “containers” (why is it so hard to get a nicer, refillable coffee cup that will keep beverages hot any more?) so it’s always nice to get them on clearance, as I do at the shop inside our locally owned Smith’s- idk if their owned stores ever mark them down or not🤷♀️😎
Atmosphere: 2
Food: 4
Service: 4
Loading...