Tropical Smoothie Cafe

7812 S 1300 E, Sandy
(801) 568-7061

Recent Reviews

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Amir Himouda

This place has one of the best smoothies in all of Utah, I really enjoyed the smoothies and this experience.

Atmosphere: 5

Food: 5

Service: 5

Janae Balibrea Ingram

I had an experience a while back where I ordered online via the app or pick up and arrived at the restaurant, (which should’ve been open) to nobody being there. I did not leave a review at that time. But given my experience today, I am choosing to write a review.

I placed an order on the app at 3:31 for pick up at 3:41. There were several cars in the drive-through. When I got to the window, the teenager handed me half of my order and did not know what else was in my order. He asked me to pull around to the left where I proceeded to wait for 12 minutes before another teenager came out and tried to hand me an incorrect item. I told him what I had ordered and that I had been waiting for over 10 minutes. He said yeah I am sorry and walked away. No ETA. No offer of water while we waited. This was a 95° day while I was sitting in the car with my toddler and no water (we had just finished at Uptown Jungle, finished our water, and were on our way home.)

After another 10 minutes with no sign of anybody coming, I pulled around to the front and walked in to ask about my smoothie. There were no customers in the lobby and nobody in the drive-through. I just am not sure what took so long. But there was no apology issued.

When I finally got home, 35 minutes after I ordered, my açaí bowl was frozen solid (other than the toppings). What, pray tell, would have been the delay when all they had to do was pull it out of the freezer? I will not be returning to this location.

Atmosphere: 1

Food: 3

Service: 1

ashley sobie

I have visited this location several times. It is steadily going down hill. I placed at online order for two smoothies, two wraps and sweet potatoes. When I arrived at the estimated pick up time only the smoothies were ready. Not a big deal. I sat down to wait for the rest of the order assuming it wouldn’t take long. After almost 40 mins of watching the employees playing games while not showing any regard for customers in the lobby- I stood up to just tell them I needed a refund on the missing items because I needed to get back to work. They were unable to issue a refund due to the order “already being sent to the kitchen.” I then gave the option to put the refund balance on a gift card. They were unable to do that either. During this interaction I was very clear that I either needed the food or my money back. The food finally came out of the kitchen and I was apologized to about the wait. The excuse given was “we had a big order come in a little while ago and we are short staffed.” I would have been more understanding if the employees were genuinely trying to assist customers rather than playing around and wasting everyone’s time.

Atmosphere: 1

Food: 1

Service: 1

Dana Wolf

I’m not sure why kids are running this restaurant people making the smoothies are just giggling having conversations on the headsets and person at the cashier is dazing off into space ignoring the existence of people walked out without food

Atmosphere: 1

Service: 1

Catalina Castañeda

First time there and I loved it! I love how it’s a healthy option with the perks of being a ‘fast food’ restaurant. I went to visit one of my art students that recently got a job there, and he suggested a smoothie and a flatbread. Needless to say I completely enjoyed both.

Atmosphere: 5

Food: 5

Service: 5

Randy Cordova

It was my first time today it's so good I got the mango magic it's really good thank you to my homie Chase

Atmosphere: 5

Food: 5

Service: 5

CJ

Just came here today for the first time and I ordered dragon fruit bowls. My only concern is the price was too high for a small bowl is like leas than $12 so I don’t know if I want to go back.

Food: 4

Service: 3

J J

Love this place!

Gennoa Meza

I placed an online order. Had my friend pick it up for me when they brought it to me the peanut paradise was extremely chunky and had no flavor. I also got a flatbread with the kale apple slaw. The flatbread was good. The kale apple slaw had discoloration. As soon as I opened it, it had a fishy odor. I’m guessing it was expired. I’m just really disappointed because they aren’t cheap and its sad that I paid a lot to not even have edible food/drink.

Atmosphere: 4

Food: 1

Service: 4

MVC

A couple times I have been to this location now, and the service is great, they are usually very prompt when I place an online order to pick it up. Unfortunately the smoothies always seem to fall short. Almost every time I have gone in the past year, there have been way too many chunks for it to even be drinkable. I understand if they have to meet time commitments, but I would much rather wait a bit longer to have a “smooth” smoothie that you can actually drink with a straw. Not sure if it is a problem with their blenders or what, but I never have this problem at other places like Jamba or Roxberry. I want to say I will keep going back, but until they fix this, I can’t say I will.

Atmosphere: 5

Food: 1

Service: 5

Jenny Brown

Really great smoothie shop with available food items.

Atmosphere: 5

Food: 5

Service: 5

Halle Terry

Thursday 5/15 I was in the drive thru. When we arrived to order they said the system was down and we had to pay with cash. 1st inconvenience. We pull up to the pay window and are told our $11 smoothies aren’t ready. After 10 minutes of sitting at the window, we were told to pull around to the side to wait. Another 15 minutes goes by, after sitting in the back area by the dumpsters. 2nd inconvenience. A lady brings our smoothies out, and one of our smoothies was half full, and they both were barely blended. 3rd inconvenience. We nicely ask the worker why it took so long and she starts talking about some stitch cup. Mind you there was only like two people in the drive thru. Just really upset about our entire experience.

Atmosphere: 1

Food: 3

Service: 1

carlos chavez

Only thing negative i have to mention is the straws they give you with the smoothies. Really hard to enjoy the smoothie with a regular drink straw.

Atmosphere: 5

Food: 5

Service: 5

Lan Le

You need a new manager here

Kiki Solano

Arrived about 15 minutes prior to closing time, they said they didn’t serve at that time. When I said their hours listed they were still open they acknowledged that but said they had too many online orders to serve me.

Service: 1

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