Papa Murphy's | Take 'N' Bake Pizza

Never had any mess ups with my order. Always prepared correct and on time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pan, Cowboy

Quick service, I ordered in the store and it was ready in about 5 min. There were conversations happening behind the counter that might offend other customers, but other then that, it was great

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cookie Dough, 13 99 Large Cheesy Stuffed Crust

Called for dinner tonight. They took the order and charged me for extras that were not provided. I called them (they close at 8 pm), it was 7:35 ish, they wanted me to bring the pizza back. They didn't even offer to give back the money I paid for all the extras. Super frustrated.

Atmosphere: 1

Food: 3

Service: 1

Ordered a pizza 🍕 and wasn’t able to get there before they locked the doors my pizza ready time was 5mins before close. Well trying to get a refund is a nightmare like super unprofessional and worst place to deal with.

Atmosphere: 1

Food: 1

Service: 1

Always correct plus staff is friendly and respectful.

Parking: Ample space to park.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hawaiian Pizza, Pepperoni Pizza

Great service, great quality, always ready on time!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza Kit, Cowboy, Pepperoni Pizza

I placed an order online and went to pick it up like normal. I changed the sauce online to a different sauce because I am deathly allergic to regular pizza sauce. I didn't see the sauce until after the pizza was cooked. I called the location I got it from and I was told "The best we could do is 50% off or a refund"... I have never had a pizza place not own up to their mistake. Very disappointed in this location and will not be returning in the future. Will be worth the extra drive to Lehi.

Atmosphere: 1

Food: 1

Service: 1

Food was on time and delicious

Atmosphere: 5

Food: 5

Service: 5

Terrible customer service. I called and spoke to the store manager, Adam. I informed him that we had ordered pizza last night and it had terrible quality despite following all the baking instructions. This is besides the fact that we had to wait for an hour for our pizza to be ready after our designated pick up time. The dough was too hard, and the sauce did not taste right- it tasted watery and old. Our whole family ended up with food poisoning. I requested a refund for our pizza and Adam said, " we can only refund if you return the product". I was baffled. I told him that didn't make sense since we baked the pizza and ate some of it. He then offered a 20% discount on my next order. When I requested to speak to someone else, he said he was the store manager, and that was their policy. His words were "That's the way it is and it's up to you". Absolutely terrible customer service.

Parking: N/A

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Papa's All Meat Pizza

I put in an order at 1 to pick up at 3:30 and I came at 3:45 and it still wasn’t started. I ended up waiting another 20 minutes and it still wasn’t started. Not sure who is in charge but this was the second time this has happened. If you want your pizza, don’t go here.

Atmosphere: 1

Food: 4

Service: 1

I understand Halloween is a busy day for Papa Murphys, but it seems like online orders were prioritized over walk-in orders.

I walked in and placed an ordered, early in the day. I was told it would be 4 hours until my pizzas were ready.
I showed up 4.5 hours later, and my pizzas weren’t done.
I was told I could wait another 20minutes or so and they’d have them ready.
Hind-sight, I should have just waited because a refund took another 20 minutes.
Very disappointed.

Mobile app is convenient and user friendly. Order was accurate & ready on time.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Dough, Chicken Garlic, Stuffed Pizza

Do NOT go in person to order a pizza. It seems like all they prefer to do is online orders and will get your order done “whenever they get to it”. I placed my order and watched them finish about 15 pizzas before mine. Doesn’t make any sense to me. The people who placed the online order aren’t even in the store.

Food: 4

Service: 1

Great deals every Tuesday, and I love that those Tuesday orders still contribute to earning rewards. Pizza is fresh with real ingredients, and we always have a good experience.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pizza Kit

Awesome service today.

Atmosphere: 5

Food: 5

Service: 5