Crumbl

$$ • Bakery, Ice Cream, Dessert

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About Crumbl Cookies

Crumbl is a popular cookie store known for its delicious and large cookies, with a variety of flavors that change weekly. Customers frequently praise the friendly and polite staff, who create a welcoming atmosphere. Many reviews highlight the soft texture of the cookies, which are never over-baked or dried out. The Saratoga Springs location stands out for its excellent service, with the owner personally addressing customer concerns and enhancing the overall experience.

However, some customers have faced issues, such as a mix-up with prepaid orders for the thin cookies, which led to disappointment. Despite this, the owner’s efforts to apologize and improve the pick-up process were appreciated. Crumbl’s commitment to quality and customer satisfaction is evident, making it a favorite spot for cookie lovers. Overall, Crumbl is a delightful place to enjoy a sweet treat, with a focus on great flavors and friendly service, making it a must-visit for anyone looking for a tasty cookie experience.