BigShots Golf + Craft Kitchen

Johanna was our server for our party of 17!!! She had such amazing customer service, was so nice and personable, did such an amazing job for such a large group, and also such an amazing photographer for our group!! Thanks Johanna for making our night an amazing one!

Atmosphere: 5

Food: 5

Service: 5

Orion is an outstanding server! We’ve had the pleasure of being helped by him many times over the years, and he never disappoints. He’s always friendly, professional, accommodating, and most importantly, attentive to our needs. Our family looks forward to our golf outings, and Orion consistently makes the experience even more enjoyable. Thank you, Orion!

Atmosphere: 5

Food: 5

Service: 5

Orion was our very first server 3 years ago, and has frequently been our server since, he is the best, give him a raise!!

Atmosphere: 5

Food: 5

Service: 5

Orion was amazing!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings

Orion took great care of us.

Atmosphere: 5

Food: 5

Service: 5

Big Shots made my hubbys 75th bday a blast. Brandon was so attentive to our needs. The food is great and every guest felt special. Working with them before the event was so easy and they we very accommodating. Highly recommend using Big Shots as a fun and entertaining venue for any gathering.

Atmosphere: 5

Food: 5

Service: 5

Had a great day with our grandsons and the service was amazing! Can't wait to go back.

Atmosphere: 5

Food: 5

Service: 5

went for date night and had a blast! orion was our server and was very friendly and helpful :) got the sweet thai chili wings which were SO good! boyfriend got the fish and chips, and i would recommend the wings over those. id love to go again

Atmosphere: 4

Food: 4

Service: 5

Went here for my husbands birthday and boy was is a disappointment.
First, our server was great. No problems there. But the facility has gone downhill so fast!!

We had two bays, and on one the tv that showed what you hit didn’t work. The workers didn’t seem to care.
There wasn’t a single driver club(men’s or women’s) at either bay, and we had to walk around to other bays to find one. Every club we used the grip was falling apart and was cracking/staining our hands. Plus each bay was missing other clubs as well.

Most of the balls coming out of the machine were cracked and half the time didn’t register on the game at all. So frustrating. It would take 8+ hits to do the 5 your supposed to because it doesn’t register most of the time.

For a place that hasn’t been open very long it felt like it was falling apart. When you go to a Top Golf nothing is ever broken. The clubs are all intact and accounted for, there’s no broken balls. It just feels like the owners/management don’t care to put the money in to keep this place nice. Not worth the money we spent at all. I would save your money and go somewhere else.

Atmosphere: 1

Food: 2

Service: 3

We made our reservation for a birthday party 2 days ago. At 11:56 this am, the front desk person called to cancel our reservation as the venue had been reserved for the whole night. The manager was verbally abusive to my wife when she stood up to them for charging us as we did not cancel, Big Shots did. In addition, the manager was threatening and aggressive. Completely let down and not impressed. Do not recommend.

They called 6 hours before our reservation and canceled it due to being “bought out”, despite the fact that it be confirmed via email and text. Claimed that this group had made the reservation previously, although the front desk said it had “just been bought out this morning”. Manager was rude and unprofessional. They initially refused to refund my reservation fee. Left us scrambling for a backup for a birthday party. And the manager was not respectful or calm. I called back because I received an email that said my reservation fee would not be refunded. The front desk person said she would get a manager and I told her to call back if there was a problem. There were 5 people in the room and my phone was on speaker, so I know that I was not verbally rude or aggressive . The front desk person was upset because she had to call multiple people that had made reservations that were not being honored. She also was surprised that I had received an email saying I was being charged, even though my reservation was canceled by the manager. Your manager was very rude and abrasive to me as well as threatening. I am not super worried about “being flagged” by a Top Golf knock off. Clearly she thinks she has way more power then she does. The theme is pretty clear in your reviews. For a business that is 2 years old, over 30% are 1 star. Classic case of deflection. They screwed up, but somehow they are trying to spin this in a different light. The manager I spoke with wrote the response…

Made us wait on a Tuesday for half an hour even though we had a reservation

Atmosphere: 1

Food: 1

Service: 1

We did an event, small party, at BigShots Golf in St. George. We chose the Ultimate Appetizer Platter which includes:

24 Boneless Buffalo Wings
48 Everything Pretzel Bites
4 Smoked Cheddar Quesadilla (cut into 6 slices)
6 Cheddar Bacon Tots
2 Chips & Dips Platters w/ spinach-artichoke dip, queso, guac & tortilla chips
12 Unlimited fountain drinks

The golfing was as expected. The clubs need an upgrade.

The food was served on the cold side, the queso's were skinned over and the Guac was on the dark side...both of which suggests they had sat for a while before they were served.

Our server was nice, but the "unlimited" drinks were pretty easy for them, since they didn't follow-up on refills until after 75 minutes, for our two hour sessions, we only had one refill.

We requested kids clubs from our server for the only child in the group, and after 30 minutes we went to the front desk to request them ourselves. The desk attendant told us they had been sitting there for 20 minutes waiting for someone to pick them up. We had never been told we had to get them ourselves.

"Kids Set" consisted of a few clubs that were children's clubs and 3 irons that were longer than the Kids driver. Frustrating.

We've been to BigShots before, and the food and service were better than this trip. Perhaps the spontaneous orders are made fresh, and the scheduled events are made in advance. Hopefully this isn't a sign of poorly investing in the future of their business.

Atmosphere: 4

Food: 3

Service: 3

DONT WASTE YOUR TIME HERE GO TO TOP GOLF WHERE YOU ARE TREATED BETTER LIKE REAL CUSTOMERS NEVER EVER NEEDED A APPOINTMENT AT TOP GOLF THE WAY THEY TREAT DESSERT COLOR RESIDENCE IS LIKE

Atmosphere: 1

Food: 1

Service: 1

Not family friendly. The management needs better training and social skills.

Atmosphere: 1

Food: 2

Service: 1