What is taking you 45 minutes to make a burrito that was ordered online? I was given a pickup time 30 minutes after I ordered, which to begin with is ridiculous. I stopped at the order speaker to announce my arrival, and was immediately told to wait. Then have waited over 15 minutes without anyone even coming to my car and explaining the hold up. When a person orders in advance online, it generally means they can't wait or do not want to wait in a huge line.. This is the 3rd time in a month with similar problems.. Cafe Rio is getting 100% of my business from here on out.
Service: 1
Ricardo Arreola
How do you charge $14.69 for a quesadilla with rice and beans but receive literally less than 2oz of rice and beans. Should have drove down the road to a different place and I’d for sure would have been taken care of.
Atmosphere: 1
Food: 1
Service: 1
C Bltrn
Bilingual young lady helping with our order was so nice and attentive. Food was great too!
Atmosphere: 5
Food: 5
Service: 5
bob feathers
They gave me the wrong order. Was still pretty good but pickup arrived much much later than expected
Atmosphere: 3
Food: 3
Service: 1
Mike Burgin
12 employees (kids) goofing off and having the best social time of their lives while the least experienced kid tries to run a register he’s never been trained on and another kid does his best to keep up on all the meals…. What a clown show.
Atmosphere: 1
Food: 2
Service: 1
David Long
Look what I found in my burrito! As you can see, I set the label aside and finished the burrito. It was delicious. If anyone cares, it was picked up at the drive through 9/5/2025 6:24 PM.
Atmosphere: 1
Food: 5
Service: 5
Brinlee Bennett
I ordered a pick up. I ended up having to wait 30 minutes there for it after the pick up time and they didn’t even give me the right food.
Atmosphere: 2
Food: 2
Service: 2
Dennis Carver
The food was fine and the servers polite. I ordered my food on line and picked up my own food. I told them no tip. After all, nobody waited on me at a table. They automatically charged me a 10% tip. What for, I did everything but prepare the food and ring it up. ? A tip is supposed to be voluntary. Nobody in the restaurant could explain why I was billed a 10% tip. They tried to remove it but couldn’t. I felt like they reached in my pocket and ripped me off. I’m betting some customers don’t even know they got ripped off.
Atmosphere: 3
Food: 4
Service: 4
Dave Supinger
Stopped in while on vacation and it was great, the staff was friendly and helpful. The restaurant looked newer and really clean and organized. Highly recommend, its on our list of places to eat whenever we are in town.
Atmosphere: 5
Food: 5
Service: 5
Merrick Taylor
The line takes much longer to get through compared to other costa Vida locations. There is not enough personnel to man the line.
We went at about 12:45. It was extremely busy and took at least 20 min to get through the line. Food was great though!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burritos
Tanner Williams
Why did you change the tres leches? It is so gross now. No cream and gross mushy strawberry compote that you can tell has food dye... All it tastes like now is artificial strawberry flavoring
Food: 1
Jenn Bumgardner
So so so slow. Once i ordered my food it was 15 mins just to pay. Food was cold and just sitting on counter. Disappointing first experience
Atmosphere: 4
Food: 4
Service: 3
Brad Shields
The amount of meat was too small for the price, ridiculous.
Atmosphere: 1
Food: 1
Service: 2
Andrew Clove
Food was good as always but we stood in line for at least 30 minutes! Absolutely outrageous.
What is taking you 45 minutes to make a burrito that was ordered online? I was given a pickup time 30 minutes after I ordered, which to begin with is ridiculous. I stopped at the order speaker to announce my arrival, and was immediately told to wait. Then have waited over 15 minutes without anyone even coming to my car and explaining the hold up. When a person orders in advance online, it generally means they can't wait or do not want to wait in a huge line.. This is the 3rd time in a month with similar problems.. Cafe Rio is getting 100% of my business from here on out.
Service: 1
How do you charge $14.69 for a quesadilla with rice and beans but receive literally less than 2oz of rice and beans. Should have drove down the road to a different place and I’d for sure would have been taken care of.
Atmosphere: 1
Food: 1
Service: 1
Bilingual young lady helping with our order was so nice and attentive. Food was great too!
Atmosphere: 5
Food: 5
Service: 5
They gave me the wrong order. Was still pretty good but pickup arrived much much later than expected
Atmosphere: 3
Food: 3
Service: 1
12 employees (kids) goofing off and having the best social time of their lives while the least experienced kid tries to run a register he’s never been trained on and another kid does his best to keep up on all the meals…. What a clown show.
Atmosphere: 1
Food: 2
Service: 1
Look what I found in my burrito! As you can see, I set the label aside and finished the burrito. It was delicious. If anyone cares, it was picked up at the drive through 9/5/2025 6:24 PM.
Atmosphere: 1
Food: 5
Service: 5
I ordered a pick up. I ended up having to wait 30 minutes there for it after the pick up time and they didn’t even give me the right food.
Atmosphere: 2
Food: 2
Service: 2
The food was fine and the servers polite. I ordered my food on line and picked up my own food. I told them no tip. After all, nobody waited on me at a table. They automatically charged me a 10% tip. What for, I did everything but prepare the food and ring it up. ? A tip is supposed to be voluntary. Nobody in the restaurant could explain why I was billed a 10% tip. They tried to remove it but couldn’t. I felt like they reached in my pocket and ripped me off. I’m betting some customers don’t even know they got ripped off.
Atmosphere: 3
Food: 4
Service: 4
Stopped in while on vacation and it was great, the staff was friendly and helpful. The restaurant looked newer and really clean and organized. Highly recommend, its on our list of places to eat whenever we are in town.
Atmosphere: 5
Food: 5
Service: 5
The line takes much longer to get through compared to other costa Vida locations. There is not enough personnel to man the line.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Burritos
Restaurantji Recommends
We went at about 12:45. It was extremely busy and took at least 20 min to get through the line. Food was great though!
Atmosphere: 3
Food: 5
Service: 3
Recommended dishes: Burritos
Why did you change the tres leches? It is so gross now. No cream and gross mushy strawberry compote that you can tell has food dye... All it tastes like now is artificial strawberry flavoring
Food: 1
So so so slow. Once i ordered my food it was 15 mins just to pay. Food was cold and just sitting on counter. Disappointing first experience
Atmosphere: 4
Food: 4
Service: 3
The amount of meat was too small for the price, ridiculous.
Atmosphere: 1
Food: 1
Service: 2
Food was good as always but we stood in line for at least 30 minutes! Absolutely outrageous.
Atmosphere: 1
Food: 5
Service: 1
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