Straight up awful. Probably the worst experience I’ve had at one of these drive-through drink establishments. The individuals who work here should learn what it means to provide customer service. I ordered a drink off the menu online, and they acted like I spoke an alien language. They were rude, laughing, and not listening. Won't be returning.
Atmosphere: 1
Food: 3
Service: 1
Savanna Sparks
I’ve given the Fiiz on S River Rd in St. George way too many chances. Over the past couple of months, I’ve been there seven times, and each time I leave thinking, “Why do I even come back?”
The staff always seem miserable to be there, and asking simple questions about drinks or recommendations feels like a burden to them. I’ve tried to be patient with the long wait times due to the awkward drive-thru setup, but what really bothers me is the consistent lack of customer service and poor attitude from the team.
Today was the last straw. I was in a rush and decided to go inside instead of waiting in the long drive-thru. I was the only person in the lobby when I walked in—and still waited over 15 minutes for one drink, while drive-thru orders and even people who came in after me were helped first. The blonde manager working (who identified herself as the manager when I asked) was incredibly rude, dismissive, and unprofessional throughout the entire experience.
I’m someone who loves supporting local businesses, but this location doesn’t seem to care about creating a welcoming experience for their customers. I won’t be coming back.
****my response for FIIZ since I can't respond below:
I understand the desire to keep drive-thru times consistent, but it’s really disappointing to hear that it’s considered acceptable to serve 15+ drive-thru customers & two other customers that ordered AFTER me in house…. before even acknowledging someone who is standing right there in the lobby. That doesn’t feel like prioritizing good customer service — it feels like neglecting the people who made the effort to come inside. I'm glad I know the policy now & wont assume that going inside an empty lobby could save me a little bit of time
Service: 1
Kaiden Alesna
Got a Miami ice and it tasted like spoiled dairy, was definitely made with expired products
Food: 1
Kelsey Wilder
Wonderful experience every time. We come every time we're in St. George and no other shop compares. Their customer service is wonderful, helpful, and sincere. Fun to create your own or get recommendations from the staff - they even offered to make previous menus items that were no longer listed. The best.
Quinton Read
Great drinks and great service. I'd pick them over Swig any day. Its cheaper and better.
Hiren Bell
Excellent varieties and tons of options. Great team whos working and excellent customer service. Clean place and highly recommended
Stephanie Gifford
Absolutely love the soda options. Can even make great custom ones unlike other soda shops. I’ve occasionally given other soda shops a try like swig and such, but Fiiz is soooo much better! Really friendly happy staff too. I am a regular for sure! Love my Drama Mama drink to kick off a nice day and give me energy!
BJ Redford
While visiting St. George with friends we stopped in and the staff was great! We thought that the stand up fridge with Monsters was for the public so my spouse decided to look at the labels, but it was not open for the public.... The staff was nice enough to not get mad and patient enough to not make us feel dumb for being dumb. The service was fast and the place was spotless. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Tyson Christensen
Came here tonight, cause it said online it was open but it was in fact closed
Becky Ence
Crafted water, hot chocolate, and fountain mixed drinks.
Kid-friendliness: Pretzel bites, churro bites, cookies, are great!
When I walked into the store, the atmosphere felt negative and full of attitude—probably because I didn’t use the drive-thru. There were no other customers, just me, yet I was completely ignored. I had to ask one of the four employees, who were all standing around ignoring me, for help, and all I needed was a gift card. I love Fizz, but these entitled workers could use a reality check! I felt like such a nuisance even giving this place business today. 10-17/24 @1:30pm.
Atmosphere: 1
Food: 4
Service: 1
Russell Leavitt
Love me some
Atmosphere: 5
Food: 5
Service: 5
Morgan V
I have been coming here for years because the products and service have been great but this will be my last time. The price has gone up over the years, and the quality has gotten worse. I started getting a smaller drink recently to lessen the price, but it’s still too expensive now. Today, I had a bad customer service moment, and I’d rather spend my money somewhere else where the quality is as good as the price. I don’t have a lot of extra money to spend, but I chose to spend it here today…and I just did not appreciate how I was treated. (Maybe someone can let me know of a better drink place to start going to now)
Straight up awful. Probably the worst experience I’ve had at one of these drive-through drink establishments. The individuals who work here should learn what it means to provide customer service. I ordered a drink off the menu online, and they acted like I spoke an alien language. They were rude, laughing, and not listening. Won't be returning.
Atmosphere: 1
Food: 3
Service: 1
I’ve given the Fiiz on S River Rd in St. George way too many chances. Over the past couple of months, I’ve been there seven times, and each time I leave thinking, “Why do I even come back?”
The staff always seem miserable to be there, and asking simple questions about drinks or recommendations feels like a burden to them. I’ve tried to be patient with the long wait times due to the awkward drive-thru setup, but what really bothers me is the consistent lack of customer service and poor attitude from the team.
Today was the last straw. I was in a rush and decided to go inside instead of waiting in the long drive-thru. I was the only person in the lobby when I walked in—and still waited over 15 minutes for one drink, while drive-thru orders and even people who came in after me were helped first. The blonde manager working (who identified herself as the manager when I asked) was incredibly rude, dismissive, and unprofessional throughout the entire experience.
I’m someone who loves supporting local businesses, but this location doesn’t seem to care about creating a welcoming experience for their customers. I won’t be coming back.
****my response for FIIZ since I can't respond below:
I understand the desire to keep drive-thru times consistent, but it’s really disappointing to hear that it’s considered acceptable to serve 15+ drive-thru customers & two other customers that ordered AFTER me in house…. before even acknowledging someone who is standing right there in the lobby. That doesn’t feel like prioritizing good customer service — it feels like neglecting the people who made the effort to come inside. I'm glad I know the policy now & wont assume that going inside an empty lobby could save me a little bit of time
Service: 1
Got a Miami ice and it tasted like spoiled dairy, was definitely made with expired products
Food: 1
Wonderful experience every time. We come every time we're in St. George and no other shop compares. Their customer service is wonderful, helpful, and sincere. Fun to create your own or get recommendations from the staff - they even offered to make previous menus items that were no longer listed. The best.
Great drinks and great service. I'd pick them over Swig any day. Its cheaper and better.
Excellent varieties and tons of options. Great team whos working and excellent customer service. Clean place and highly recommended
Absolutely love the soda options. Can even make great custom ones unlike other soda shops. I’ve occasionally given other soda shops a try like swig and such, but Fiiz is soooo much better! Really friendly happy staff too. I am a regular for sure! Love my Drama Mama drink to kick off a nice day and give me energy!
While visiting St. George with friends we stopped in and the staff was great! We thought that the stand up fridge with Monsters was for the public so my spouse decided to look at the labels, but it was not open for the public....
The staff was nice enough to not get mad and patient enough to not make us feel dumb for being dumb. The service was fast and the place was spotless. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Came here tonight, cause it said online it was open but it was in fact closed
Crafted water, hot chocolate, and fountain mixed drinks.
Kid-friendliness: Pretzel bites, churro bites, cookies, are great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nailed It
Restaurantji Recommends
Love to get a cold crisp soda from fiiz!!
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chonut
When I walked into the store, the atmosphere felt negative and full of attitude—probably because I didn’t use the drive-thru. There were no other customers, just me, yet I was completely ignored. I had to ask one of the four employees, who were all standing around ignoring me, for help, and all I needed was a gift card. I love Fizz, but these entitled workers could use a reality check! I felt like such a nuisance even giving this place business today. 10-17/24 @1:30pm.
Atmosphere: 1
Food: 4
Service: 1
Love me some
Atmosphere: 5
Food: 5
Service: 5
I have been coming here for years because the products and service have been great but this will be my last time. The price has gone up over the years, and the quality has gotten worse. I started getting a smaller drink recently to lessen the price, but it’s still too expensive now. Today, I had a bad customer service moment, and I’d rather spend my money somewhere else where the quality is as good as the price. I don’t have a lot of extra money to spend, but I chose to spend it here today…and I just did not appreciate how I was treated. (Maybe someone can let me know of a better drink place to start going to now)
Atmosphere: 1
Food: 1
Service: 1
Best soda shop in town!
Kid-friendliness: Gummy frog for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Popcorn
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