Whoever owns the kneaders on Mall Drive I would fire your managers as soon as possible!! This is the most poorly run kneaders/business I have ever been too. Keep in mind I am a local who loves Kneaders, I am a rewards member and have gone to this particular kneaders many many times. This is the closest one to my home. I love the food so much I have tried to overlook how impossibly slow and dysfunction this particular Kneaders is. Today we sat in the drive up line for 25 minutes (not unusual at all for this place) only to find out that once we got to the window to the pay that they are out of the chicken salad and sugar cookies (2 things I had ordered) Keep in mind I love their chicken salad sandwiches and they have been out of it for like 3 months so I was hopeful today, but to no avail. Today I am sadly officially done with this Kneaders. I will now take my business to the new sandwich shop called the village baker which is a farther drive but is actually better quality and MUCH MUCH better service. Congrats Mall Drive Kneaders on driving away a loyal customer it wasn't easy it took many consistently bad experiences to do it! There will be things I will miss but not bad enough to go back.
Atmosphere: 4
Food: 4
Service: 1
Janzen Quinn
Always out of French toast, even on the 4th when they are serving it all day. It's not even 11 how are you planning to serve it all day? Not very good planning.
Atmosphere: 1
Food: 1
Service: 1
Janell Feller
Went for lunch! Yummy!
Atmosphere: 5
Food: 5
Service: 5
Heather Marrs
We came in yesterday for Father's Day breakfast and it was agreat experience. It was more organized then mothers day. We love the team yesterday especially Leah she is an asset to your company. Leah has brought in so many people that are very happy with this kneaders. We will be back again soon and we are letting our friends know that Leah is a great person. George and Heather
Atmosphere: 5
Food: 5
Service: 5
Penny Pandis Moore
Used drive-thru. Great gal at the window!
Atmosphere: 4
Food: 4
Service: 5
Mandie Larsen
Very disappointed in this location! The strawberries tasted like onions..cross contamination? Dead cockroach on the floor in dining area. Food crumbs and trash on the floor under the tables, as if it hadnt been cleaned well the night before. I work in fast food and find this unacceptable!
Atmosphere: 1
Food: 1
Service: 2
Marc Boulay
The French toast was a dismal rendition of what it used to be.
Atmosphere: 4
Food: 1
Service: 2
Amanda Compton
Kneaders has lost me as a customer for good. I've been eating at various Kneaders locations for 15 years, and they have gone way downhill over the years. This location is very dirty, very obviously months of neglect. Things are broken and/or not working frequently. They are out of various types of food, and every single order usually has something not done right or not cooked enough. The customer service is sub-par, they obviously could not care any less about their jobs. I've given them so many chances, I can no longer give the benefit of the doubt. There is zero effort. For the prices we pay, it's not worth it any longer. It's too bad because this used to be my favorite place to eat.
Atmosphere: 1
Food: 1
Service: 1
Julia Timpson
I had the most amazing experience with Leah, she was so kind and warm over the mic and gave us the best service- felt like I was someone so important ! Thank you Leah! Can’t wait to come eat again!
Atmosphere: 5
Food: 5
Service: 5
Morgan Semar
Kneaders is this normal to have such a small slice of cheese cake? One cake is an acceptable size where as the cheese cake is micro size. Service was ok but QC definitely is needed. At the mall Dr location. Purchased 4/25
Kneaders has really gone downhill. The food is horrible and they are always out of everything.
Atmosphere: 1
Food: 1
Service: 1
Chaden Hite
Worst service I've had in quite a while. They were definitely understaffed. We went in for the all you can eat French toast breakfast on a Saturday morning and only were able to get one round of French toast. The French toast was good, but they were WAY understaffed. The staff was unkind and very stressed... One person manning the register and serving food while two others were cooking in the back just wasn't enough to do a good job of appeasing everyone's requests. We were there for over 2hrs.
Atmosphere: 3
Food: 4
Service: 1
K Davis
Still trying to get a salad made right with the pricing that it says on the menu (told twice, 3 weeks apart that they just haven’t changed out their drive through menu board yet but the prices shown on their “computer are correct.”) I was over charged by $4-5 dollars each time, small pieces of chicken added - but it’s supposed to be optional (and I’m a vegetarian), no fork or napkin given, employees not adequately trained at drive through. I actually felt sorry for them, I was kind because I know there is a lot to learn but driving away and having to eat a $16 dollar salad with dressing with your fingers and picking chicken out isn’t fun. I miss the old Kneaders… I hope to see changes for the better.
Kid-friendliness: Great place for kids, indoor and outdoor dining. Relaxed and casual atmosphere
Atmosphere: 3
Food: 3
Service: 2
Brian Baker
Here on Saturday at 3:00. They were out of about half of their menu items! No Mac and cheese, no Swiss cheese, or lettuce for sandwiches.
Whoever owns the kneaders on Mall Drive I would fire your managers as soon as possible!! This is the most poorly run kneaders/business I have ever been too. Keep in mind I am a local who loves Kneaders, I am a rewards member and have gone to this particular kneaders many many times. This is the closest one to my home. I love the food so much I have tried to overlook how impossibly slow and dysfunction this particular Kneaders is. Today we sat in the drive up line for 25 minutes (not unusual at all for this place) only to find out that once we got to the window to the pay that they are out of the chicken salad and sugar cookies (2 things I had ordered) Keep in mind I love their chicken salad sandwiches and they have been out of it for like 3 months so I was hopeful today, but to no avail. Today I am sadly officially done with this Kneaders. I will now take my business to the new sandwich shop called the village baker which is a farther drive but is actually better quality and MUCH MUCH better service. Congrats Mall Drive Kneaders on driving away a loyal customer it wasn't easy it took many consistently bad experiences to do it! There will be things I will miss but not bad enough to go back.
Atmosphere: 4
Food: 4
Service: 1
Always out of French toast, even on the 4th when they are serving it all day. It's not even 11 how are you planning to serve it all day? Not very good planning.
Atmosphere: 1
Food: 1
Service: 1
Went for lunch! Yummy!
Atmosphere: 5
Food: 5
Service: 5
We came in yesterday for Father's Day breakfast and it was agreat experience. It was more organized then mothers day. We love the team yesterday especially Leah she is an asset to your company. Leah has brought in so many people that are very happy with this kneaders. We will be back again soon and we are letting our friends know that Leah is a great person.
George and Heather
Atmosphere: 5
Food: 5
Service: 5
Used drive-thru. Great gal at the window!
Atmosphere: 4
Food: 4
Service: 5
Very disappointed in this location! The strawberries tasted like onions..cross contamination? Dead cockroach on the floor in dining area. Food crumbs and trash on the floor under the tables, as if it hadnt been cleaned well the night before. I work in fast food and find this unacceptable!
Atmosphere: 1
Food: 1
Service: 2
The French toast was a dismal rendition of what it used to be.
Atmosphere: 4
Food: 1
Service: 2
Kneaders has lost me as a customer for good. I've been eating at various Kneaders locations for 15 years, and they have gone way downhill over the years. This location is very dirty, very obviously months of neglect. Things are broken and/or not working frequently. They are out of various types of food, and every single order usually has something not done right or not cooked enough. The customer service is sub-par, they obviously could not care any less about their jobs. I've given them so many chances, I can no longer give the benefit of the doubt. There is zero effort. For the prices we pay, it's not worth it any longer. It's too bad because this used to be my favorite place to eat.
Atmosphere: 1
Food: 1
Service: 1
I had the most amazing experience with Leah, she was so kind and warm over the mic and gave us the best service- felt like I was someone so important ! Thank you Leah! Can’t wait to come eat again!
Atmosphere: 5
Food: 5
Service: 5
Kneaders is this normal to have such a small slice of cheese cake? One cake is an acceptable size where as the cheese cake is micro size. Service was ok but QC definitely is needed. At the mall Dr location. Purchased 4/25
Recommended dishes: Bakery
Restaurantji Recommends
Over priced subway food
Food: 1
Kneaders has really gone downhill. The food is horrible and they are always out of everything.
Atmosphere: 1
Food: 1
Service: 1
Worst service I've had in quite a while. They were definitely understaffed. We went in for the all you can eat French toast breakfast on a Saturday morning and only were able to get one round of French toast. The French toast was good, but they were WAY understaffed. The staff was unkind and very stressed... One person manning the register and serving food while two others were cooking in the back just wasn't enough to do a good job of appeasing everyone's requests. We were there for over 2hrs.
Atmosphere: 3
Food: 4
Service: 1
Still trying to get a salad made right with the pricing that it says on the menu (told twice, 3 weeks apart that they just haven’t changed out their drive through menu board yet but the prices shown on their “computer are correct.”)
I was over charged by $4-5 dollars each time, small pieces of chicken added - but it’s supposed to be optional (and I’m a vegetarian), no fork or napkin given, employees not adequately trained at drive through. I actually felt sorry for them, I was kind because I know there is a lot to learn but driving away and having to eat a $16 dollar salad with dressing with your fingers and picking chicken out isn’t fun. I miss the old Kneaders… I hope to see changes for the better.
Kid-friendliness: Great place for kids, indoor and outdoor dining. Relaxed and casual atmosphere
Atmosphere: 3
Food: 3
Service: 2
Here on Saturday at 3:00. They were out of about half of their menu items! No Mac and cheese, no Swiss cheese, or lettuce for sandwiches.
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