Pretzelmaker

JACOB LEE WAS A GREAT PRETZEL MAKER

Get pretzels here and cross over for corn dog

Horrible management

Be aware!
A cockroach was crawling on the glass panel while ordering..
I just walked away.

Always love getting pretzels when I come here! Little wait and so good! Also love the starving student card discount!

Management sucks #freethekids

So good love the food one of the best food places there

The food is delicious and I highly recommend it, the costumer service was amazing if I could rate it a 1000 I would. They lost our order but they where so sorry and gave as a buy one get one Free! 😍

Atmosphere: 3

Food: 5

Service: 5

Ordered the mozzarella bites and waited 30 minutes and still didn’t get them. Ended up leaving because I was running late for work. Didn’t even get my drink.

Atmosphere: 1

Food: 1

Service: 1

I asked for cinnamon bites and they mix it with the salted bites

there where 2 dudes working and they seemed very unhygienic, we was rubbing his eye while taking our order and they where just staring. after we got our pretzels we ate most of it then we realized there was hair on the pretzels and i felt so disgusted. place is dirty and so is there food

Atmosphere: 1

Food: 1

Service: 1

Girl at the register with the gauged ear piercings and septum piercing made everything look like a chore. Even if you hate your job you could still act like you like it because at least you're getting paid. I have worked in the pretzel industry before and it is not hard. Especially when you're not even making the pretzels.

Atmosphere: 1

Food: 3

Service: 1

We loved both the savory and sweet pretzels that we ordered. The staff needs to be trained better. They seemed too busy to take and make our order.

Atmosphere: 4

Food: 5

Service: 4

Very weird experience. The girls making the pretzels were gossiping for a good three minutes while I stood waiting to take my order. Then I ordered three pretzels and the cashier said it would take 5-10 minutes to make them which I was fine waiting. While waiting the two girls making the pretzels continued to gossip for five minutes plus…I finally thought maybe if I took my son over to watch how they made the pretzels it would speed them up. Mind you it’s 10:30am on a Thursday morning so we’re the only ones there. They’re literally rolling the pretzel over and over again just talking. Finally the cashier went over and said “oh my gosh, you guys are taking forever!” And she ended up making one of the pretzels after 8 plus minutes of waiting. Finally when they were done they took them out of the oven and two of the workers crowded over the pretzels poking them and whispered to one another while looking back at me. They clearly were pretty raw and they were all bubbled up weird. Finally they called my name and I asked if they were cooked okay and the cashier said “yeah I think they’re okay. They look really weird though.” I didn’t end up taking them because I felt like it took forever, the customer service was horrible and I didn’t want weird raw pretzels that the two workers were talking over and poking. The wait wasn’t what bothered me it was the customer service and the way they knew it was bad but didn’t care to make it right.

Atmosphere: 1

Food: 1

Service: 1

The fresh ones are to die for!

Atmosphere: 5

Food: 5

Service: 5