Went in to fill my A&W bottle up with root beer. Been to several different locations and they where all willing to refill my jug but at this location the young kids had to call and ask a manager who said they don't do that anymore as the jug wasn't purchased from this specific store. They took almost 30 minutes to tell me this after I originally asked. When I asked to buy a jug they said we don't sell them and we never have. Definitely not going to this location ever again.
Atmosphere: 3
Food: 1
Service: 1
Von Neilson
Not a reaturant, but now fast food. The food was good, the service was great, and they did not expect a tip for fast food service.
Atmosphere: 3
Food: 3
Service: 4
Abbigail Schieving
I don’t remember the last time I had this stellar of service at a fast food restaurant. The guy that took our order, it says Braden C, was friendly and kind and SO patient with a huge family that went before us. Our food came out accurately and was quite tasty. The restaurant was spotless and the staff was on top of cleaning up after people left.
Atmosphere: 5
Food: 5
Service: 5
Amy VanDenHeuvel
I don’t usually leave reviews, especially bad ones but I feel this warrants it. I went there after getting my kids their chick fila as I didn’t want that tonight. Total time at chick fila with a line down the parking lot was about 5-10 minutes. Super quick. Go to A&W, order a cheeseburger and fries. I am asked to pull around and sit there, and sit there and sit there. 3 other people get their orders before me. The person bringing the orders out asks me what I ordered. I tell him and he disappears inside. 5 minutes later still nothing. I go in and get my order myself. I would think after 20+ minutes I would have at least had fresh fries. Nope, they were soggy and old. Should have just ate chick fila ??♀️
Atmosphere: 1
Food: 1
Service: 1
Aiden Burnside
This really should be renamed as it's an A&W+KFC combo, the cheese curds and chicken sandwich came out quick and were fresh though the fries were not quite so, other than that it was really run of the mill. If you want to try the restaurant root beer it's different than the bottled stuff so if that is why you are going it makes a fine stop, or if you just want to be able to find something for everyone you are with I would say that this is a good stop.
Atmosphere: 3
Food: 4
Service: 5
Lorrin P Colby Jr
Great place to have a float.
Atmosphere: 5
Food: 5
Service: 5
Dallas Hinds
They were rude! And they weren't super willing to help. They messed up my order. I wouldn't go to this locations. They made me a float when I asked for a freeze. They weren't nice about remaking it. The lady checking me out kept asking us our order after we told her what we wanted.
Atmosphere: 1
Food: 1
Service: 1
Shifty
If they ask you to pull forward don’t do it they will forget about you. Our “big” order was 1 rootbeer float. 20 mins later I walked in to get it myself. Avoid this place.
Michael Sundwall
Been here a number of times in the year that I've lived across the street.The food is so overpriced considering the flavor and portion size you get. Just bought a $2.50 ice cream cone which had less ice cream than most of the free sample kiddy cones my kids have received from places all over the state and countryParking: No on inside dining
b naps
Food was cold and they were out of carbonated drinks, which would not have been an issue had we known before we paid. They seemed to be staffed sufficiently but were still really backed up. Hopefully I don't get food poisoning from the cold burger.
Chicken is old. Oil is way gross. Asked three times to make sure our order was right and still gave us the wrong order. My French fries were old cold and stale... a&w KFC is really going down hill.
Krystle Oviatt
Worst experience I have ever had with any fast food restaurants! I waited over 45 minutes for 4 burgers, 3 chili cheese fries and a hot dog kids meal and when I finally got my food I was missing a burger and then when they made it they made it incorrectly and when I said just give me it the kid threw it in my bag and the majority of the workers were rude! Also after waiting 45+ minutes you would think I would have hot fresh food, but nope it was cold! I know that times are hard right now and people are short staffed, but they should've been upfront about it and not told me it would be 7 to 10 minutes and they shouldn't have been rude, if that were the case I wouldn't be giving a bad review because I understand things happen, but this was beyond that.
Travis M. (LoverBoyUSA)
Tried to do take out but only curbside and drive thru available
Deana F.
Went through the drive thru, ordered a Papa Burger combo plain. The gentlemen who took my order was very nice and professional as was the guy who took my money (maybe it was the same guy). I was asked to pull around to wait for my order (no big deal). I looked at my receipt and noticed that the hamburger didn't say plain, so I called the store to make sure it is plain so they didn't have to take it back and re do it. Whomever answered the phone asked if it was plain and said "she is freaking out." I was told it was plain and I was said "thank you, and I'm not freaking out." The one person has bad customer service!
Zac Wilson
It's OK, we will stop here if we are near by. Just have to double check your order before leaving to make sure they got it right before leaving.
Went in to fill my A&W bottle up with root beer. Been to several different locations and they where all willing to refill my jug but at this location the young kids had to call and ask a manager who said they don't do that anymore as the jug wasn't purchased from this specific store. They took almost 30 minutes to tell me this after I originally asked. When I asked to buy a jug they said we don't sell them and we never have. Definitely not going to this location ever again.
Atmosphere: 3
Food: 1
Service: 1
Not a reaturant, but now fast food. The food was good, the service was great, and they did not expect a tip for fast food service.
Atmosphere: 3
Food: 3
Service: 4
I don’t remember the last time I had this stellar of service at a fast food restaurant. The guy that took our order, it says Braden C, was friendly and kind and SO patient with a huge family that went before us. Our food came out accurately and was quite tasty. The restaurant was spotless and the staff was on top of cleaning up after people left.
Atmosphere: 5
Food: 5
Service: 5
I don’t usually leave reviews, especially bad ones but I feel this warrants it. I went there after getting my kids their chick fila as I didn’t want that tonight. Total time at chick fila with a line down the parking lot was about 5-10 minutes. Super quick. Go to A&W, order a cheeseburger and fries. I am asked to pull around and sit there, and sit there and sit there. 3 other people get their orders before me. The person bringing the orders out asks me what I ordered. I tell him and he disappears inside. 5 minutes later still nothing. I go in and get my order myself. I would think after 20+ minutes I would have at least had fresh fries. Nope, they were soggy and old. Should have just ate chick fila ??♀️
Atmosphere: 1
Food: 1
Service: 1
This really should be renamed as it's an A&W+KFC combo, the cheese curds and chicken sandwich came out quick and were fresh though the fries were not quite so, other than that it was really run of the mill. If you want to try the restaurant root beer it's different than the bottled stuff so if that is why you are going it makes a fine stop, or if you just want to be able to find something for everyone you are with I would say that this is a good stop.
Atmosphere: 3
Food: 4
Service: 5
Great place to have a float.
Atmosphere: 5
Food: 5
Service: 5
They were rude! And they weren't super willing to help. They messed up my order. I wouldn't go to this locations. They made me a float when I asked for a freeze. They weren't nice about remaking it. The lady checking me out kept asking us our order after we told her what we wanted.
Atmosphere: 1
Food: 1
Service: 1
If they ask you to pull forward don’t do it they will forget about you. Our “big” order was 1 rootbeer float. 20 mins later I walked in to get it myself. Avoid this place.
Been here a number of times in the year that I've lived across the street.The food is so overpriced considering the flavor and portion size you get. Just bought a $2.50 ice cream cone which had less ice cream than most of the free sample kiddy cones my kids have received from places all over the state and countryParking: No on inside dining
Food was cold and they were out of carbonated drinks, which would not have been an issue had we known before we paid. They seemed to be staffed sufficiently but were still really backed up. Hopefully I don't get food poisoning from the cold burger.
Restaurantji Recommends
Chicken is old. Oil is way gross. Asked three times to make sure our order was right and still gave us the wrong order. My French fries were old cold and stale... a&w KFC is really going down hill.
Worst experience I have ever had with any fast food restaurants! I waited over 45 minutes for 4 burgers, 3 chili cheese fries and a hot dog kids meal and when I finally got my food I was missing a burger and then when they made it they made it incorrectly and when I said just give me it the kid threw it in my bag and the majority of the workers were rude! Also after waiting 45+ minutes you would think I would have hot fresh food, but nope it was cold! I know that times are hard right now and people are short staffed, but they should've been upfront about it and not told me it would be 7 to 10 minutes and they shouldn't have been rude, if that were the case I wouldn't be giving a bad review because I understand things happen, but this was beyond that.
Tried to do take out but only curbside and drive thru available
Went through the drive thru, ordered a Papa Burger combo plain. The gentlemen who took my order was very nice and professional as was the guy who took my money (maybe it was the same guy). I was asked to pull around to wait for my order (no big deal). I looked at my receipt and noticed that the hamburger didn't say plain, so I called the store to make sure it is plain so they didn't have to take it back and re do it. Whomever answered the phone asked if it was plain and said "she is freaking out." I was told it was plain and I was said "thank you, and I'm not freaking out." The one person has bad customer service!
It's OK, we will stop here if we are near by. Just have to double check your order before leaving to make sure they got it right before leaving.