Writing this because we ordered and our driver has been sending us pictures updates of the literal hour they just waited for our order (that we still don't have) that was supposed to be here an hour and 15 minutes ago. At this point it doesn't matter if it's literally the best soup and sandwich of my entire life - that's just unacceptable.
Atmosphere: 1
Service: 1
Hilary
We will never order from here again. We have been waiting over an hour for our food because they had to make a new batch of soup. I doubt that's what they're actually doing.
Service: 1
Aaron Davis
The large Nuts about Berries salad was the only reason I gave 2 stars. It was really good.
The order went wrong with the large Southwest Potato soup. The lid wasn't put on correctly and I lost 1/3+. The soup got over everything in the box then leaked through and got all over everything in the bag. I got everything cleaned up and went to eat my remaining soup but it had ZERO potatoes. The Southwest Potato soup isn't worth the price with just the broth/liquid.
Horrible experience. Waited in line for 20 minutes (before even taking my order) while the employees prioritize take out orders. Either staff your restaurant appropriately or get a new process….
Atmosphere: 1
Food: 4
Service: 1
Marielys Boscan
Really love taste
Atmosphere: 5
Food: 5
Service: 5
Melissa Wood
Super disappointed! Craving soup and sandwich. Talk about shrinkflation! They didn’t even fill my soup up half way. This is what it was when I got it. Wish I would’ve taken a picture of my sandwich too. It was basically bread. They didn’t barely even put anything on it. $12.99 for a couple bites of soup and a sandwich with nothing on it. Won’t go back there again.
Atmosphere: 3
Food: 1
Service: 3
Kenyon Mitchell
It has been several months since we have come to Zupas. The costs went up while the size of the portions went down. The trash was overflowing. The staff confused orders. They cannot handle online, to go and dine in ordrs in the same line. They removed the try two combo if you made your own salad. End result is we had to pay a lot more for the same end result, so was applied our points and will not be back.
Food: 3
Porter Benton
Bad service.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Wisconsin Cauliflower Soup
Felipe Vargas
Amora did a great job. I loved the food and the service
Atmosphere: 5
Food: 5
Service: 5
RTG
Very slow bad customer service I had to wait for a long time I was late for my lunch break
This is my favorite zupas paul is always extremely helpful and leads from the front. The mangers and staff in this store are top notch. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Kati Riding
Ordered online. Order indicated it was processed and being made. Then the app said our order was on the way. Order was 40 minutes late, so I called the store and they indicated that they didn’t have cauliflower soup and that someone should’ve called to get a replacement soup, which never happened. The app obviously is inaccurate indicating the order is on its way and additionally not calling customers is absolutely inconsiderate. This is the second time we have experienced an issue with Zupas.
Service: 1
Nicholas D. Johnson
This place can get really busy and it overloads the staff.
Atmosphere: 2
Food: 5
Service: 3
Andrew Murphy
Good food, prices keto going up. Took a while to get our food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich, Nuts About Berries Salad, Salad, Turkey Avocado Club
Renee Medlar
Took so long to get our food that our soup was cold when it came time to eat... There was only 2 other costumers in front of us with small orders. It was not very busy at all. Disappointed for spending $30. Haven't been for a long time and don't see us returning any time soon.
Writing this because we ordered and our driver has been sending us pictures updates of the literal hour they just waited for our order (that we still don't have) that was supposed to be here an hour and 15 minutes ago. At this point it doesn't matter if it's literally the best soup and sandwich of my entire life - that's just unacceptable.
Atmosphere: 1
Service: 1
We will never order from here again. We have been waiting over an hour for our food because they had to make a new batch of soup. I doubt that's what they're actually doing.
Service: 1
The large Nuts about Berries salad was the only reason I gave 2 stars. It was really good.
The order went wrong with the large Southwest Potato soup. The lid wasn't put on correctly and I lost 1/3+. The soup got over everything in the box then leaked through and got all over everything in the bag. I got everything cleaned up and went to eat my remaining soup but it had ZERO potatoes. The Southwest Potato soup isn't worth the price with just the broth/liquid.
Atmosphere: 2
Food: 1
Service: 3
Recommended dishes: Sandwich, Strawberry, Wisconsin Cauliflower Soup, Nuts About Berries Salad, Salad
Horrible experience. Waited in line for 20 minutes (before even taking my order) while the employees prioritize take out orders. Either staff your restaurant appropriately or get a new process….
Atmosphere: 1
Food: 4
Service: 1
Really love taste
Atmosphere: 5
Food: 5
Service: 5
Super disappointed! Craving soup and sandwich. Talk about shrinkflation! They didn’t even fill my soup up half way. This is what it was when I got it. Wish I would’ve taken a picture of my sandwich too. It was basically bread. They didn’t barely even put anything on it. $12.99 for a couple bites of soup and a sandwich with nothing on it. Won’t go back there again.
Atmosphere: 3
Food: 1
Service: 3
It has been several months since we have come to Zupas. The costs went up while the size of the portions went down. The trash was overflowing. The staff confused orders. They cannot handle online, to go and dine in ordrs in the same line. They removed the try two combo if you made your own salad. End result is we had to pay a lot more for the same end result, so was applied our points and will not be back.
Food: 3
Bad service.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Wisconsin Cauliflower Soup
Amora did a great job. I loved the food and the service
Atmosphere: 5
Food: 5
Service: 5
Very slow bad customer service I had to wait for a long time
I was late for my lunch break
Restaurantji Recommends
This is my favorite zupas paul is always extremely helpful and leads from the front. The mangers and staff in this store are top notch. Would definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Ordered online. Order indicated it was processed and being made. Then the app said our order was on the way. Order was 40 minutes late, so I called the store and they indicated that they didn’t have cauliflower soup and that someone should’ve called to get a replacement soup, which never happened. The app obviously is inaccurate indicating the order is on its way and additionally not calling customers is absolutely inconsiderate. This is the second time we have experienced an issue with Zupas.
Service: 1
This place can get really busy and it overloads the staff.
Atmosphere: 2
Food: 5
Service: 3
Good food, prices keto going up. Took a while to get our food.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sandwich, Nuts About Berries Salad, Salad, Turkey Avocado Club
Took so long to get our food that our soup was cold when it came time to eat... There was only 2 other costumers in front of us with small orders. It was not very busy at all.
Disappointed for spending $30.
Haven't been for a long time and don't see us returning any time soon.
Food: 1
Service: 1
Recommended dishes: Lobster Bisque
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