Carlos was amazing today he helped us with our meals and we absolutely adore his customer service. Definitely coming back
Atmosphere: 5
Food: 5
Service: 5
Izzie Hutchison
I went here and ordered a simple order. I asked for a big hamburger with extra tomato. He said he would have to charge me. I said that was fine. The cashier Luciano wasn’t very nice and seemed miserable at his job. I got the food and took it home opened it and found only ONE slice each hamburger. I paid 50 cents for it for each which was fair if I got them but I didn’t. Honestly the food wasn’t even that good it was okay. Paid almost 50$ for a meal that wasn’t as good as the money spent. Honestly dissatisfied and disappointed is the best two words to use. Be sure you check your food when you specify something you want extra and pay for.
Atmosphere: 1
Food: 1
Service: 1
Samuel Bryant
Very good customer service!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Double Spicy Western Bacon Cheeseburger Combo
Catherine Husome
The drive thru person needs more training, took forever and then got took the order wrong.
Food: 5
Service: 2
Jason Hurd
Picked up lunch good food for a fast food chain.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Beyond Famous Star with Cheese Burger, Chicken Sandwich, Jalapeño Angus Burger
Kelly Brown
Yet another place that doesn't hire American citizens any longer and taking jobs from us. The people who work here hate us and are incredibly rude. I have been in here twice and the people who work here do not speak English and appear to get upset when you don't speak Spanish. Can you make this make sense, Carl's Jr. Certainly not going to be supporting this company any longer.
Atmosphere: 1
Food: 3
Service: 1
Hal G
Great service, terrible food. $15 gets you two sandwiches and a drink. The sandwiches are cold from start and the drinks are warm. If that's your cup of tea. Enjoy.
I ordered 3 kids' meals and an adult combo. I asked for chocolate milk and fry sauce. The employee only charged me for 2. Didn't tell me until after I had purchased. He told me to go around through the drive-through and order the other one. Yep. That level of customer service. Went around. Took 10 extra minutes. I ordered again. And asked for extra fry sauce and chocolate milk. By the time I got home. No fry sauce. No chocolate milke. No straw. Cold food. Corporate doesn't care about how bad this experience was, and clearly, the employees don't either. This type of service isn't a one-off. This piss poor customer service is learned and habitual. I am not going back to this location. I'd avoid it. But here's a lesson learned. Don't leave the first intercom until you've verified your order. Verify it again before you pay. Verify it again after you get your food.
Atmosphere: 3
Food: 1
Service: 1
Garth Jensen
I ordered thru the app and when I got there no one could interpret English. So the food was all made wrong. And they could not understand what I or the 2 other patrons was saying.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Famous Star with Cheese, Fried Zucchini, Double Cheeseburger
Kevin Denos
The food tasted good, I hadn't been here in a long time and forgot how good their burgers are. The service was not very good, the staff was not very friendly and we waited quite a long time for our food. I understand it takes time but they definitely acted like we were bothering them.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Jalapeno Poppers, Famous Star with Cheese, Fried Zucchini, Chicken Sandwich, Double Cheeseburger, Two Chicken Tender Wraps Combo
The past three times I've been to this store I've ordered a double BREAKFAST burger and gotten a double WESTERN burger.
Atmosphere: 1
Food: 4
Service: 1
Robert Reeder
Monster breakfast is pretty
Atmosphere: 4
Food: 4
Service: 4
Nate
Title: Quality Food, Slow Service at Carl's Jr.My recent visit to Carl's Jr. was a mixed experience, highlighted by both positives and areas needing improvement. The standout was definitely the Grilled Chicken Club Sandwich. To my pleasant surprise, it was quite large and delicious, exceeding my expectations for fast-food fare. The quality of the sandwich suggested that it was freshly made, a refreshing change from the usual preheated options one might find at similar establishments.However, the price point of the sandwich, at $10, seemed a bit steep. While the size and quality were impressive, the cost could be a deterrent for those seeking a more budget-friendly meal option.Another aspect that tempered my experience was the service speed. The wait time was notably longer than anticipated, which could be off-putting if you're in a hurry. That said, the slower service appeared to be a result of the sandwich being prepared fresh, which is a significant plus in terms of food quality. It's a trade-off between speed and freshness that customers might want to consider when visiting.In summary, Carl's Jr. offers a high-quality food option with their Grilled Chicken Club Sandwich, which is large and well-prepared. However, be prepared for a higher price and potentially longer wait times. If you value freshly made food over quick service, then this could be a satisfying choice.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich
Raingo 7
Pretended to be closed at 9:45 when they close at 11
Atmosphere: 1
Food: 1
Service: 1
Clint Pendleton
Went through the drive thru and the guy working the window was friendly. Food was prepared fresh so I had to wait a couple mins but it was hot and fresh.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Famous Star with Cheese, 1 3 lb Original Thickburger
Carlos was amazing today he helped us with our meals and we absolutely adore his customer service. Definitely coming back
Atmosphere: 5
Food: 5
Service: 5
I went here and ordered a simple order. I asked for a big hamburger with extra tomato. He said he would have to charge me. I said that was fine. The cashier Luciano wasn’t very nice and seemed miserable at his job. I got the food and took it home opened it and found only ONE slice each hamburger. I paid 50 cents for it for each which was fair if I got them but I didn’t. Honestly the food wasn’t even that good it was okay. Paid almost 50$ for a meal that wasn’t as good as the money spent. Honestly dissatisfied and disappointed is the best two words to use. Be sure you check your food when you specify something you want extra and pay for.
Atmosphere: 1
Food: 1
Service: 1
Very good customer service!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Double Spicy Western Bacon Cheeseburger Combo
The drive thru person needs more training, took forever and then got took the order wrong.
Food: 5
Service: 2
Picked up lunch good food for a fast food chain.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Beyond Famous Star with Cheese Burger, Chicken Sandwich, Jalapeño Angus Burger
Yet another place that doesn't hire American citizens any longer and taking jobs from us. The people who work here hate us and are incredibly rude. I have been in here twice and the people who work here do not speak English and appear to get upset when you don't speak Spanish. Can you make this make sense, Carl's Jr. Certainly not going to be supporting this company any longer.
Atmosphere: 1
Food: 3
Service: 1
Great service, terrible food. $15 gets you two sandwiches and a drink. The sandwiches are cold from start and the drinks are warm. If that's your cup of tea. Enjoy.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Chicken Sandwich, Double Cheeseburger
I ordered 3 kids' meals and an adult combo. I asked for chocolate milk and fry sauce. The employee only charged me for 2. Didn't tell me until after I had purchased. He told me to go around through the drive-through and order the other one. Yep. That level of customer service. Went around. Took 10 extra minutes. I ordered again. And asked for extra fry sauce and chocolate milk. By the time I got home. No fry sauce. No chocolate milke. No straw. Cold food. Corporate doesn't care about how bad this experience was, and clearly, the employees don't either. This type of service isn't a one-off. This piss poor customer service is learned and habitual. I am not going back to this location. I'd avoid it. But here's a lesson learned. Don't leave the first intercom until you've verified your order. Verify it again before you pay. Verify it again after you get your food.
Atmosphere: 3
Food: 1
Service: 1
I ordered thru the app and when I got there no one could interpret English. So the food was all made wrong. And they could not understand what I or the 2 other patrons was saying.
Atmosphere: 4
Food: 2
Service: 1
Recommended dishes: Famous Star with Cheese, Fried Zucchini, Double Cheeseburger
The food tasted good, I hadn't been here in a long time and forgot how good their burgers are. The service was not very good, the staff was not very friendly and we waited quite a long time for our food. I understand it takes time but they definitely acted like we were bothering them.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Jalapeno Poppers, Famous Star with Cheese, Fried Zucchini, Chicken Sandwich, Double Cheeseburger, Two Chicken Tender Wraps Combo
Restaurantji Recommends
The past three times I've been to this store I've ordered a double BREAKFAST burger and gotten a double WESTERN burger.
Atmosphere: 1
Food: 4
Service: 1
Monster breakfast is pretty
Atmosphere: 4
Food: 4
Service: 4
Title: Quality Food, Slow Service at Carl's Jr.My recent visit to Carl's Jr. was a mixed experience, highlighted by both positives and areas needing improvement. The standout was definitely the Grilled Chicken Club Sandwich. To my pleasant surprise, it was quite large and delicious, exceeding my expectations for fast-food fare. The quality of the sandwich suggested that it was freshly made, a refreshing change from the usual preheated options one might find at similar establishments.However, the price point of the sandwich, at $10, seemed a bit steep. While the size and quality were impressive, the cost could be a deterrent for those seeking a more budget-friendly meal option.Another aspect that tempered my experience was the service speed. The wait time was notably longer than anticipated, which could be off-putting if you're in a hurry. That said, the slower service appeared to be a result of the sandwich being prepared fresh, which is a significant plus in terms of food quality. It's a trade-off between speed and freshness that customers might want to consider when visiting.In summary, Carl's Jr. offers a high-quality food option with their Grilled Chicken Club Sandwich, which is large and well-prepared. However, be prepared for a higher price and potentially longer wait times. If you value freshly made food over quick service, then this could be a satisfying choice.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Chicken Sandwich
Pretended to be closed at 9:45 when they close at 11
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru and the guy working the window was friendly. Food was prepared fresh so I had to wait a couple mins but it was hot and fresh.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Famous Star with Cheese, 1 3 lb Original Thickburger