Cold Stone Creamery

Great customer service and the kids absolutely loved it. Fairly priced as well! We will be coming back. No complaints from the lady either!

Went into this location Saturday night 7/19
I am a visually and hearing impaired person.
Extremely rude staff, when I asked what sauce toppings they had the girl who turned her back to me while answering my question, rudely replied and rolled her eyes when I kindly asked her to repeat her answer when she turned around. I even told her sorry I am visually and hearing impaired. She was not even kind when she handed me my order .
I’m wishing now I didn’t give a tip.

My husband has a life threatening peanut allergy, and finding places to eat, especially dessert, can be very difficult. He’s had 3 different reactions from ice cream shops.
We went to Coldstone and they handled it perfectly.
We ordered our ice creams, told the workers about the allergy, and they immediately knew what to do and went to the back to prepare the ice creams. They used new, clean kitchen tools and a clean slab to mix the ice cream.
They came out and didn’t make us feel like it was a hassle, which we know it can be. We felt completely safe to eat the ice cream, and it was delicious! We really appreciated their help, and will definitely be coming back.

The speed that I got my ice cream was insanely fast. The service was great as well. The ice cream tasted like they put salt into it for some reason but other than that it was great.

Ride staff and very much over priced.

Thank you for making a great Father's Day treat. With only 2 employees, they definitely did an amazing job. Keeping the lines moving fast, wow. Definitely enjoyed the ice cream.

Messy, bad attitudes and had no waffle cones or bowls.
The waffle bowls are the only reason we come to Coldstone. 👎🏽

Terrible service all children with horrible attitudes, Ice cream is good though!

The ice cream is good but overprice. they just charge u for everything it say 4.89 for small and it total is 6.19 for some bowl. And one thing that is horrible is the service he dont even ask politely and when served he just throw it and it got messy around the bowl, he dont even apologise or help clean the mess?? The worker that served us is ginger and curly hair teenage(he should have some basic manner)

Tried to go last night 5/3/25 at about 830 and they had a sign in the widow saying closed because of staffing problems. I'm guessing this specific store is run poorly as they generally seem understaffed. Too bad, I had a large group with me too. Went to Yogurtland instead, had a great time.

We drove for 20 min from Magna to have Coldstone, only to find that they were closed early, on Sat night in West Jordan. Y'all need to figure out your stuff. Sign below

Close at 8pm on a Saturday. Insane! This place needs new owners and deserves to go out of business.

VERY UPSET. It’s SATURDAY at 7:30pm and they are supposed to be open until 11pm yet there’s a sign on the door that they are closed. Big mistake.

They never have waffle cones or waffle cups available after 7:30pm. They close at 11 pm, on the weekends, so there is no reason to stop making them for how popular they are. I guess we need to take our service to other locations who will put their customers first.

The guy with braces working there had headphones in and completely rushed and messed up my order. We were the only ones in line there was no reason for that.

Atmosphere: 1

Food: 1

Service: 1