Papa Johns Pizza
1811 W 9000 S, West Jordan
(801) 233-8181
Recent Reviews
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Ordered a pizza on door dash it got here. It had hardly any toppings. Spots in the middle were just dough no sauce cheese or toppings.
Atmosphere: 1
Food: 1
Service: 1
Manager of this location knows customer service and will do what he can to make things right. I had an issue today after my pizza was delivered. The manager without hesitation offered either a refund or a remake. Yes, I did rate all 5 stars on the location, and no. I didn't go inside. But I felt like I was treated with respect and was given service that I was honestly not expecting.
Atmosphere: 5
Food: 5
Service: 5
The guy who made my pizza was extremely pleasant, super nice dude who even double checked that my food looked good with me because I came in early. 10 out of 10 customer service
Atmosphere: 5
Food: 5
Service: 5
Poor service in my opinion.
Atmosphere: 1
Food: 1
Service: 1
I ordered delivery of a pizza and garlic bread knots. The knots were burnt and the pizza was cut so half- _ _ _ that I had to cut my own pieces.
Food: 3
Service: 3
Great pizza. A little expensive though.
Atmosphere: 2
Food: 4
Service: 4
This is not worth 10 bucks. There is barely anything in it. I wont be getting it again. This container should be alot fuller for 10 bucks.
Food: 1
Service: 1
First off, the people that work here are hard-working and amazing people.
Second, it’s American corporate greed. They use DoorDash drivers to deliver the pizza and it takes forever to get an order. You also cannot track the order or add a tip to the order online when they use DoorDash. PAPA JOHNS fix this now.
I just want to thank the Supervisor Natalie for being proactive and rectifying the bad experience we had yesterday!! I left yesterday saying we will never come back to this store because of one specific employee's horrible temperament but now I know we'll be back thanks to Natalie and the rest of the nice employees. Thank you WJ Papa Johns!
Food: 5
Service: 5
Recommended dishes: Cheese Pizza, Cheesesticks, Create Your Own
This location could be fresher and cleaner or newer but since the toppings seem a bit old I'm going to say all of the above could be improved.
Restaurantji Recommends
Had the pizza delivered and they just put it on the front porch and didn’t knock. Thanks for the cold pizza
Wife ordered over 1.5 hours ago online, it's still not here. She had to call three different phone numbers to find out where the food was. They said the driver was ten minutes away. That was ten minutes ago.
I wish I could say this was my first bad experience with Papa John's. It's not. Sure, they apologized, but my daughter and her friends who are here for a party are getting REALLY hungry and I'm not in a forgiving mood.
Congrats. You've permanently lost me as a customer, and you bet I'll warn everyone I know.
Bonus: When it finally arrived, it was DoorDash driver who delivered it. We've never even once ordered through DoorDash.
Service: 1
How is this store still in business?
Atmosphere: 1
Food: 1
Service: 1
We placed an order in the app and got the confirmation email and they took the money from our account, but when I tried to track my order, it couldn’t be found. I called in EIGHT times and kept getting hung up on by people in a call center in another country. When I asked for the phone number to the store, I was given an international number. Almost 2 hours after I ordered, our food showed up luke warm. The pizza box felt cold. The wings were tiny and not worth what they charge. Not sure we’ll ever order from them again after this horrible experience.
Food: 3
Service: 1
It took OVER 2 hours for them to delivery my food. They first sent it to the wrong address and took 1 and a half to re deliver and the guy on the phone was rude.
Service: 1
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