Pins & Ales - West Jordan

Because of how attentive Becca is when it comes to serving she is really attentive to her guests. She makes everyone feel like family as well. You guys are extremely lucky to have her as a bartender and server. Because of her service I'm now a regular. I honestly think that she has the best bartender and server in the salt lake valley. I love that she goes above and beyond to take care of everyone's needs in a quick and efficient manner even in a rush. Thanks Becca keep up the amazing work.

As a regular, I spent hundreds of dollars every weekend, but will never come back to this place. The bartender was very rude and disrespectful. I’m pretty sure a liberal was refused Any beer or drinks because one person in my group smell like marijuana and they have a medical card You guys lost a good customer

I will refrain from returning to this establishment with my associates. Upon discovering a fly in my ranch dressing, I brought it to the attention of a female manager that was on duty, who only offered a discount on my food after I had spent nearly $100 on food and bowling. I had a thoroughly disappointing experience. Furthermore, I felt unsafe at this location, as they seemed to allow anyone entry to the 21-and-over section where alcohol is served.

The service here is a joke. Called to try and reserve a lane and they can’t do it over the phone. Fine. We get there, we try and reserve one after getting a table and waiting a long time for our waitress. Nope. Went completely over their heads as if we hadn’t asked two different staff members about it. When food was ordered and an allergy was brought to their attention, the chef completely disregarded it and it was still brought to us. Despite clearly making them aware of just how risky it is. The other food items ordered were uncooked cheese Mac balls and greasy wings still bloody. I had to spit some out into a napkin as a piece of hair was imbedded in the food. The service was all over the place and while the waitress was sweet, it left much to be desired. Other workers were just plain rude, would shoulder check you walking by, or shit talked about customers right within hearing range. Not to mention the ones seen smoking outside. The amount of times I was carded was ridiculous. Because of their shift change, which it’s been about thirty to forty minutes between each reiteration of this excuse. Three different staff members needed to ID me despite literally watching me exit from the area and sat at the table near the exit and security. I get it if I hadn’t been there long but I had been there for 2 and a half hours with a birthday party. I mean the last staff member to card me literally watched me talking with my group and walk out to go get my bowling gear. Communication is clearly lacking between staff as the waitress had earlier mentioned that none of their service staff know what tables belong to who and they had to figure that out first.
Also this parking lot is super dangerous. Cars will go through it going 30-35 mph. I keep my bowling gear in my car (as I’ve had a previous experience of my gear being messed with while inside) as I was going out to get it I was almost struck by two vehicles coming out and going in. Due to there not being a proper crosswalk painted, most drivers will take the liberty of speeding through. For being such a “busy” place, one would think they’d do more for their customers. Clearly this place is just being run rampant by the current management. I will not be going to this location any more. Every other one I’ve been to has been 10x better than this location. It’s actually baffling.

Judging from the reviews this is on par for this location. Don’t even think about trying to make a complaint, none of the staff know what that means and its a “shift change though”. It also seems from the reviews that management has been made aware and are trying to milk as much money from this place as they possibly can before it tanks.
Pretty sure shift change is what their trained to use as an excuse for bad service. How has shift change taken two and half hours from when I got there to when I left. Make it make sense.
If I’m taking the time to rate your service, then it’s bad. Like this is making my spider-senses tingle bad.

Great place to have lunch.

Title: Rude Staff & Unjust Treatment

If I could give zero stars, I would. The staff at Pins and Ales was rude and dismissive from the start, making us feel unwelcome. Despite having only a few drinks, we were unfairly cut off and treated as if we were a problem rather than paying customers. Attempts to address the issue were ignored, and management showed no concern. On top of that, the lanes were poorly maintained, and service was nonexistent. If you’re looking for a fun night out, avoid this place—we won’t be back.

The security personal was disrespectful and rude and made disrespectful assumptions of my character and made a inaccurate judgement call on me be careful

The carne asada pizza was fantastic.

Long In-Depth Review:

I recently visited Pins and Ales in West Jordan with a reservation for 3 lanes on Wednesday, December 11th. The experience started off on a rough note when the bouncer checked our IDs and one of my friends had forgotten hers. While I understand the need to follow rules, the bouncer was short and rude. While we were talking to our friends in the other 2 lanes, the bouncer came back, stating that his supervisor would not allow my friend to even stand in the 21+ area, which felt unnecessarily harsh. We were just trying to figure out the situation, and instead of offering a more understanding approach, he had her wait outside. I understand he was just doing his job, but the overall service and tone left much to be desired, especially when the supervisor was 10 feet away and couldn’t address the situation. With years of management background, I was less than impressed by the supervisor’s approach.

On top of that, while my group of 4 was asked for IDs, the rest of our friends in the other lanes were not, which felt inconsistent with their policy. This lack of consistency raised some questions about their practices.

Once we got transferred to the All-Star side, the staff there was friendly and accommodating, which was a relief. Unfortunately, we continued to face problems with the lane. Balls kept getting stuck, and the lanes kept turning off, which ate into our reservation time. We were also told we could have up to 10 people in our reservation, but upon arrival, we could only have 6. This led to some awkward rotations among our group of 8, which was frustrating, especially considering the false advertising.

The server was very friendly and did the best he could under the circumstances. He was juggling several tables and seemed overwhelmed, but we appreciated his effort. However, it took over 15 minutes for two people in our group to receive their beers because the bar didn’t pour them on time. This wasn’t the server’s fault, but it added to the overall disappointing experience.

The concept of Pins and Ales is great and the idea behind it is A+, but the execution was far from ideal, giving it a C-. Unfortunately, with so many issues throughout the evening, we won't be returning.

Let’s get this straight the front desk and bar tender are great but over all the worst bowling experience ever!!! Lanes down all night 50+$ an hour to bowl and we got half that time. What a bummer when I asked why everyone said ohhh it’s busy things break. Well I payed a ridiculous amount and my lanes not working move me then! I got a 1/4 of a refund that hopefully comes through or else they’ll get a court appearance notice because the service was ridiculous (management only) just to be clear bowl somewhere else thanks

My wife and I love going there to bowl, get a few drinks amd eat the amazing tater tots. I don't know what they do to them, but they are so good. We always go to the bar side, and always request Raven. One time we didn't and got someone else, and it wasn't the same. Raven is amazing and she is always attentive to our needs. She just doesn't grab your order and bring stuff. We have fun conversations with her, and just has a great personality. The bowling is great, but I can't say much about throwing balls into wood. Unfortunately my wife is having surgery this week, so it will be a minute till we can come back. But we can't wait to make it part of our weekend routine again.

Atmosphere: 5

Food: 5

Service: 5

Tiffany was our server today and our favorite. She always provides great service. Had a great time bowling today. This is the only bowling alley we go to now because of the atmosphere, food, service (to be fair we always come Sunday afternoon because we know Tiffany usually works). The front end staff is also great.

The food is really good. Not your typical bowling ally food. Great options! Appetizers, burgers, amazing pizza, tacos, pasta, and even delicious dessert.

We love this location and always have a great time.

Atmosphere: 5

Food: 5

Service: 5

Candice was perfect for our family party. Quick, always there, and super nice.

Atmosphere: 5

Food: 5

Service: 5

Great spot, Candace provided us great service!

Candace was amazing, took care of us the whole time