Beans & Brews Coffeehouse

This is the Beans & Brews that I go to almost daily. Not only do they always get my order correct and in a timely manner, but every employee always greets me with a smile and wishes me a good morning. This morning was a rough one for me, but Cheyenne, Alicia, and Sebastian went out of their way to make it better. Thank you for being a perfect example of what customer service looks like. 😀☕️

Atmosphere: 5

Food: 5

Service: 5

I typically love Beans & Brews, but this location was pretty disappointing. I felt like the customer service was good; the barista was nice and respectful. But he seemed to keep mixing up my order and the coffee honestly was not that good. I usually love the Mr. B’s….but mine didn’t taste anything like it. I got an iced 32oz & even added an extra shot because I wanted 4 total, and it just wasn’t that good. I did make a mistake of ordering a drink incorrectly; a hot white mocha instead of iced…but when I asked if they could remake it, they offered to just pour the already hot latte over ice; as if it were inconvenient just making a new one. That latte was also not very flavorful, & so it was just a disappointing experience all around. The orders also took a while to make; 20 minutes in total, and there were people who ordered after me who got their coffees first…so that was frustrating as well.

Atmosphere: 1

Food: 1

Service: 1

I went here to sign a petition, but the staff were really friendly and worked really fast. The store had a calm atmosphere I would recommend to anyone.

Atmosphere: 5

Food: 5

Service: 5

The food is always great. I buy drinks from B&B all the time, but this place NEVER gets it right. My drinks either taste like dirty water or it's mixed up with some weird concoction. For how much I pay to get extra shots and having to do almond milk. It's ridiculous to have the drink come out tasting like this.

Atmosphere: 5

Food: 3

Service: 2

Bad customer service

Food: 3

Service: 1

The staff here were excellent, helpful and on point with everything. I will be going back.

Atmosphere: 5

Food: 5

Service: 5

Bad customer service!!!

Service: 1

This review is specific to the west valley location as i love the layton location. I wasn't specific enough with my drink so that wasn't their fault, but I gave them a chance to remedy it after they gave the indications they understood what i needed, took a drink of the new one they gave me, it was disgusting, tossed it in the outside trash so others wouldn't see.

Atmosphere: 3

Food: 4

Service: 4

They gave me good suggestions for coffee for my sister.

Atmosphere: 5

Food: 5

Service: 5

The coffee shop is clean and the staff is friendly, but the internet is painfully slow. Do not go here and expect to get work done.

Atmosphere: 5

Service: 5

Love this place if ya need to meet with friends or family this is the place 2 do it and just enjoy their drinks or food...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mr B's

Way better than Starbucks and Dutch Bros!

Beans is my go-to. Service is always on point. Best coffee in Utah. They have great breakfast sandwiches and pastries.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mr B's

Beans & Brews Coffee House in Salt Lake City West ☕️?️ Their high-altitude roasting technique creates the smoothest, most flavorful coffee you’ll ever taste. ? The rich aroma hits you the moment you walk in, and the staff is always super friendly and welcoming ?. Whether you’re grabbing a cup to go or sitting down to enjoy the cozy atmosphere, it’s the perfect spot for coffee lovers. Plus, they have a great selection of baked goods to pair with your brew. ? This place is a must-visit for any coffee enthusiast! ?

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Atmosphere: 5

Food: 5

Service: 5

Love this location! Staff is kind and prompt with my order every time. My favorite thing about this spot though is the free books cart. Found some favorites here and have donated a few back.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg & Cheddar Croissant, Muffin, Bacon & Cheese Egg Bites, Ham & Cheese Croissant, Choco Blast Kids, Chaicicle B&B Frappe