Firehouse Subs West Valley

Excellent and friendly customer service

Atmosphere: 5

Food: 5

Service: 5

We went on Sunday with the family. I placed an order and was overcharged. I didn’t ask for a combo but was charged for one. Then when I asked for a refund she didn’t know how to. She gave me $3.25 when it was $3.89 plus tax. I even left a tip and it wasn’t worth it. They need to do better!

Atmosphere: 3

Food: 4

Service: 2

The food was awesome although the crew was not very outgoing the overall experience was great.

Atmosphere: 5

Food: 5

Service: 5

Lost my business! Walked in just for your employees to give us a eye roll. Stood at the register and waited to order when she finally came over didn't even say anything. So I just left. To bad they have really good sandwiches. B

The food is good!. The service was ok. But the place was dirty. Still give it 5 stars though I love it!.

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Firehouse Meatball, Pepperoni Pizza Meatball Sub

I was one of two people in the restaurant and my order was placed at 4:13 pm. I finally received my 4 sandwich order at 4:43. I get some time but this was too much.
Edit:
To top it all off when I finally got my food and got home they didn't get the order correctly. My food was literally inedible to me. I have never been so frustrated with a food place don't go here if you value your sanity.

Atmosphere: 1

Food: 1

Service: 1

We order lunch for the office quite often from here (15-20 people depending on the day), and the orders are almost always ready on time. We love the sandwiches here! You really can’t go wrong with Firehouse.

Atmosphere: 5

Food: 5

Service: 5

Great food!

Atmosphere: 5

Food: 5

Service: 5

Meatball. Well done.

Atmosphere: 5

Food: 5

Service: 5

The store is always clean & always greeted with service & a smile.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Bacon Ranch, Steak and Cheese, Cookie, Firehouse Hero, Firehouse Meatball

Anyone else having to wait 15+ minutes for a sandwich??? Every time I go fire house I end up waiting almost 20 minutes. I need to learn my lesson and stop coming here

Ordered in store for take out at 346pm on 03/16. Not a single other customer in store. 1 large hook and ladder on wheat all the works with 3 add ons (cucumber peppers and olives) bbq sauce also. 1 medium club on a sub all the works no add ons. Get home after waiting for what seemed like forever and after getting settled noticed the Hook and Ladder did NOT have a single thing asked for let alone there wasn't even deli mustard on it to top it off it wasn't even a hook and ladder but a club on a sub. The medium club was missing deli mustard also. $27 paid i wanted to wait until Monday (today) to talk with the manager because we didn't get a receipt either. The person Sandra who said she was the GM was put on the phone after speaking with a male who said he was the manager. She asked what happened and instead of making it right she placed blame on the customer for not getting a receipt that was never given and not even stapled to the bag not holding on to the sandwich to bring back into the store today to verify we aren't lying. Its not often we come here very few and far between but this is the 2nd time this has happened and I've never been so disrespected by this manger or GM Sandra. Why would I have the same kids who messed up the 1st time make it a 2nd? I had to repeat myself 3xs already while I was there. I highly doubt that myself, my family or anyone else I know will be visiting that location again. Horrible all the way around. $27 for attitude and poor service.

Atmosphere: 1

Food: 1

Service: 1

I was laughed at because I didn't know where to order at first....then $3 was going to be charged for tax on a $14.50 sandwich and I asked Why it was so much (explanation) the man just continued trying to push my payment through...I asked twice...he never even tried to answer so I told him to cancel it. I'm not sure whether he spoke English because he just didn't respond..it was $18 for a large sandwich???? Did taxes go way up overnight? This was yesterday 1/28/25 in West Valley City

Atmosphere: 1

Service: 1

Waited for about 30 to get our 5 subs!!!! There was just 2 people in front of us that ordered. Now we don’t even have time to eat!!!!!! Don’t bother coming here if u want to eat ur food during actual lunch!!!!

Atmosphere: 1

Food: 5

Service: 1

Terrible customer service all around. Wish I could rate 0 stars. Ordered delivery that went to the wrong house. I then went to pick up my cold food from a strangers house. Tried to contact the store who continued to put me on hold. After being told I would receive a refund from one employee then hung up on the manager called back to let me know they wouldn't be giving me a refund due to some bs with whom the liability falls, them or door dash. You are better off picking your food up. These companies will never find themselves at fault and cough up a refund.

Atmosphere: 1

Food: 1

Service: 1