I placed my order at the kiosk and waited over 5 minutes for someone to come accept the cash. When they finally did (around 10 minutes of me standing there saying hello, I finally asked the loomis guy that was walking in the back to get their attention for me, they still ignored at that time) Service was absolutely a nightmare!
Atmosphere: 1
Food: 1
Service: 1
Alex R
I usually order from here, the portions of the food are becoming worse, I wanted steak but where’s the steak or the cheese and I ordered nacho fries and they were insanely cold
I called saying there was no spicy ranch in my cup with a delivery order the assistant manager on shift was way rude stating we portion it out to one oz... brother i work in a restaurant this isn't one ounce. I received the wrong order and received bad customer service.. yall need to do better
Food: 1
Service: 1
Rust Humphrey
They are now bringing out menu items that I believe will change the whole market!
Atmosphere: 5
Food: 5
Service: 5
Abi's Way
Honestly the only problem is the fact they have no cash drawer...so don't expect to be able to pay cash, it's card only in store and drive thru. Personally I find this absolutely ridiculous. Just wanted a burrito off the value menu for $2...guess not. Even if I had money on my card the machine charges more for using a card and even then...why pay $2 for something on a card? Just use cash 🤨
Horrible service, took over 20 minutes for a simple order
Atmosphere: 2
Food: 4
Service: 1
Gary St
Very impersonal experience. Nobody greets you. If you stand at the counter, nobody acknowledges you. I guess they only want people to order with the kiosk. There was no physical receipt option. Only text or email. Then they call your name, hand off the food, and quickly turn away. The food was as expected, and the store was clean inside.
Cynthia Davidson
Horrible experience.I ordered a seven dollar box. When I got to the window.I said I ordered a $7 box.Why is it $9.31? He said we charge extra for chicken OK.Well why wasnt I inform of that? He then hollered to the back she wants ground beef. The loud mouth woman in the back yells back You have got to be kidding me. I then drove away. The gentleman at the window that helped me was great.It was the loudmouth woman in the back That needs to hereprimanded. I was A regular customer but will no longer go back to the west valley location on 3500s by vasa fitness.
Bryce Daugherty
I'm kinda fed up with corporations pushing more and more to eliminate service. I'm forced to order at the kiosk even though I have to pay cash. So I select the cash option and it takes more than 5 minutes to get someone to take my cash. Not only that but they had to pull someone off the cooking line to help me. Congesting the drive through and lobby food service even further. It's completely stupid. It was so inconvenient to come here with cash that I just won't be coming back at all. After coming here for over what, 20 years? I'm done.
Atmosphere: 1
Food: 1
Service: 1
Jailson Souza
I stopped by to get some “fast food” and room forever, only 2 people doing everything, so it was a bad experience having to wait so long to get my food
I placed my order at the kiosk and waited over 5 minutes for someone to come accept the cash. When they finally did (around 10 minutes of me standing there saying hello, I finally asked the loomis guy that was walking in the back to get their attention for me, they still ignored at that time) Service was absolutely a nightmare!
Atmosphere: 1
Food: 1
Service: 1
I usually order from here, the portions of the food are becoming worse, I wanted steak but where’s the steak or the cheese and I ordered nacho fries and they were insanely cold
Food: 2
Service: 3
Very rude and impatient
Atmosphere: 1
Food: 5
Service: 1
Very busy
Atmosphere: 3
Food: 3
Service: 3
Stale tacos. Night shift is especially worse
Atmosphere: 3
Food: 1
Service: 3
Goooood foooood
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos, 2 Chicken Chalupas Supreme Combo
Looked clean from the outside.
I called saying there was no spicy ranch in my cup with a delivery order the assistant manager on shift was way rude stating we portion it out to one oz... brother i work in a restaurant this isn't one ounce. I received the wrong order and received bad customer service.. yall need to do better
Food: 1
Service: 1
They are now bringing out menu items that I believe will change the whole market!
Atmosphere: 5
Food: 5
Service: 5
Honestly the only problem is the fact they have no cash drawer...so don't expect to be able to pay cash, it's card only in store and drive thru. Personally I find this absolutely ridiculous. Just wanted a burrito off the value menu for $2...guess not. Even if I had money on my card the machine charges more for using a card and even then...why pay $2 for something on a card? Just use cash 🤨
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Horrible service, took over 20 minutes for a simple order
Atmosphere: 2
Food: 4
Service: 1
Very impersonal experience. Nobody greets you. If you stand at the counter, nobody acknowledges you.
I guess they only want people to order with the kiosk. There was no physical receipt option. Only text or email.
Then they call your name, hand off the food, and quickly turn away.
The food was as expected, and the store was clean inside.
Horrible experience.I ordered a seven dollar box. When I got to the window.I said I ordered a $7 box.Why is it $9.31?
He said we charge extra for chicken OK.Well why wasnt I inform of that? He then hollered to the back she wants ground beef. The loud mouth woman in the back yells back You have got to be kidding me. I then drove away. The gentleman at the window that helped me was great.It was the loudmouth woman in the back That needs to hereprimanded. I was A regular customer but will no longer go back to the west valley location on 3500s by vasa fitness.
I'm kinda fed up with corporations pushing more and more to eliminate service. I'm forced to order at the kiosk even though I have to pay cash. So I select the cash option and it takes more than 5 minutes to get someone to take my cash. Not only that but they had to pull someone off the cooking line to help me. Congesting the drive through and lobby food service even further. It's completely stupid. It was so inconvenient to come here with cash that I just won't be coming back at all. After coming here for over what, 20 years? I'm done.
Atmosphere: 1
Food: 1
Service: 1
I stopped by to get some “fast food” and room forever, only 2 people doing everything, so it was a bad experience having to wait so long to get my food
Atmosphere: 3
Food: 3
Service: 1
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