Need to do better at not over cooking the chicken.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Nutella Love, Fried Chicken
Ami Patel
Google says that the closing time is 10pm. We walk in at 9:30 and they told us they are closed and not serving 30mins before the listed time.
Service: 1
Amanda Davies
I used to really enjoy this location, but it has seemingly gone downhill. I arrived at 11AM on a Monday and waited over a half an hour in line to order. No big deal, though the restaurant is absolutely understaffed. I order, the cashier is not attentive to what I am asking for and the default POS system doesn't have a "No Tip." Option immediately available. I tipped, and I wish I hadn't. I waited another 35 minutes for my to-go order, got home as I was now running late only to find that no utensils or napkins had been provided in the bag, though it had been annoying tied off to prevent checking in store, my food was overcooked, and the condiments were less than half full.Unpleasant overall.
Atmosphere: 1
Food: 2
Service: 1
Fernando Landin
Very horrible customer service. I called multiple times to place an order in the morning and the disrespectful employees would pick up the phone and not say nothing. This is ridiculous. It is very sad to see that they are driving away business and customers do this local business, I am very upset with how these employees do not care and are very untrained do better
Atmosphere: 1
Service: 1
messey (euphori_um)
this waffle love is special because it’s the only waffle love with Nick. Nick is the hardest working (and the only) employee. I would die on the cross for Nick. He makes my day every time I come into waffle love. give this young man the pay of two workers because he’s really doing two or three peoples’ work.Dietary restrictions: no gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Love
Mariah Robinson
Management at the West Valley location must not appreciate their workers. I went in last night to pick up a door dash order and there was one worker there trying to manage in-person and online orders by himself. He was working as hard as he could but he couldn't keep up and I waited 30 minutes for the order I was scheduled to pick up. He was very friendly but I could tell he was experiencing a lot of stress.If you have any respect for your employees then you should close the store (with pay) if you can't adequately staff a shift. He was still making orders 30 minutes after closing time, and who knows how long it took him to perform all of his closing duties. Speaking as someone who used to work full-time in a kitchen, I would have walked out if I had been him. Give that young man a raise and do better by your team!
Jose Silva
Terrible service and bad attitude of the girl who serves. ??? all tables are
Atmosphere: 1
Food: 5
Service: 1
Tim Jacobsen
They took extremely long to bring out the food!
Atmosphere: 1
Food: 5
Service: 1
Justin Adams
I just had an excellent strawberry cinnamon waffle with bacon. Like perfect. I watched as all the food coming out today looked so perfect. I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Blanco
Went in today with my kids today about 12:30 as a surprise for my daughter for one of her accomplishments. We were really excited but it’s really sad to get to her favorite place and the service be so bad. The female (didn’t catch her name) appeared to not be happy to be there and almost bothered she had to take our order.She gave me attitude and rolled her eyes when I asked about a substitution on one of the kids waffles, got our older wrong and when I went to ask for our missing kids waffle she took no responsibility and made sure to explain it was my fault.We loved our waffles as always but really disappointed in her attitude and lack of customer service. Watched her give attitude to other customers and door dash drivers as we sat and ate too…
We were visiting Utah in September 2023 and randomly found this place as we were wanting to try waffles , even though the rating was not great for thisplace we wanted to give it a shot, given our craving for waffles, and we are glad that we did try out this place.We have ordered Southwest Tartine with Chicken and Nutella Love. I waspretty suspicious to trythe chicken waffle ,as I was sacred that chicken might not have been well cooked, however I was so wrong. One of the best savory waffle i tried and their southwest sauce was the hero for this dish. The nutella love with strawberries was a perfect ending.I am surprised that this place has such low ratings at this location, the only reason I could think off is if the service could have been more better and welcoming could help this place rating. The service was okay, nothing bad or against but if the service is friendly welcoming it will definitely cheer up peoples mood.Next time when In UT I would try out their Waffles again.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Southwest Tartine, Nutella Love
T Ras
The young man that was working on 10/2/2023 around 1:00 pm deserves a raise! He was a one man band. He held down the fort and handled it like a champ!Tips guys, tips. Employees like him really do deserve them.I would give them a 5 star on their food, like West Jordan gets, however, their chicken is always burnt. Not by the young man though, it’s always a female that works in the evening.
Atmosphere: 4
Food: 4
Service: 4
Ruben Rojas
Was Very delicious ? ? ?
Food: 5
Recommended dishes: Nutella Love
Gena4Beauty
On 2.3.2024, I placed an order to this place online. My husband went inside the store waffle love place and asked if the lady there could look up my order with order ID we were provided by the website once we paid for the order. I’m pissed because not only did the lady inside was clueless (hope she looks for another job) but she legit told my husband she didn’t know how to look up the order by the order number. She didn’t want to key in the card number the first time he went in so we decided to just order online and then he could pick it up. We paid for the order that we couldn’t get cause the employee didn't feel like making customer a priority is important to the business. This employees suppose to represent the place and this reflects badly on the management who hired her. Please train your employees to care otherwise they don’t belong there. Please I hope we can get our money back!Additionally I called multiple times and no one would answer or also seemed I was hung up on.Gena!
Need to do better at not over cooking the chicken.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Nutella Love, Fried Chicken
Google says that the closing time is 10pm. We walk in at 9:30 and they told us they are closed and not serving 30mins before the listed time.
Service: 1
I used to really enjoy this location, but it has seemingly gone downhill. I arrived at 11AM on a Monday and waited over a half an hour in line to order. No big deal, though the restaurant is absolutely understaffed. I order, the cashier is not attentive to what I am asking for and the default POS system doesn't have a "No Tip." Option immediately available. I tipped, and I wish I hadn't. I waited another 35 minutes for my to-go order, got home as I was now running late only to find that no utensils or napkins had been provided in the bag, though it had been annoying tied off to prevent checking in store, my food was overcooked, and the condiments were less than half full.Unpleasant overall.
Atmosphere: 1
Food: 2
Service: 1
Very horrible customer service. I called multiple times to place an order in the morning and the disrespectful employees would pick up the phone and not say nothing. This is ridiculous. It is very sad to see that they are driving away business and customers do this local business, I am very upset with how these employees do not care and are very untrained do better
Atmosphere: 1
Service: 1
this waffle love is special because it’s the only waffle love with Nick. Nick is the hardest working (and the only) employee. I would die on the cross for Nick. He makes my day every time I come into waffle love. give this young man the pay of two workers because he’s really doing two or three peoples’ work.Dietary restrictions: no gluten free options
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nutella Love
Management at the West Valley location must not appreciate their workers. I went in last night to pick up a door dash order and there was one worker there trying to manage in-person and online orders by himself. He was working as hard as he could but he couldn't keep up and I waited 30 minutes for the order I was scheduled to pick up. He was very friendly but I could tell he was experiencing a lot of stress.If you have any respect for your employees then you should close the store (with pay) if you can't adequately staff a shift. He was still making orders 30 minutes after closing time, and who knows how long it took him to perform all of his closing duties. Speaking as someone who used to work full-time in a kitchen, I would have walked out if I had been him. Give that young man a raise and do better by your team!
Terrible service and bad attitude of the girl who serves. ??? all tables are
Atmosphere: 1
Food: 5
Service: 1
They took extremely long to bring out the food!
Atmosphere: 1
Food: 5
Service: 1
I just had an excellent strawberry cinnamon waffle with bacon. Like perfect. I watched as all the food coming out today looked so perfect. I highly recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Went in today with my kids today about 12:30 as a surprise for my daughter for one of her accomplishments. We were really excited but it’s really sad to get to her favorite place and the service be so bad. The female (didn’t catch her name) appeared to not be happy to be there and almost bothered she had to take our order.She gave me attitude and rolled her eyes when I asked about a substitution on one of the kids waffles, got our older wrong and when I went to ask for our missing kids waffle she took no responsibility and made sure to explain it was my fault.We loved our waffles as always but really disappointed in her attitude and lack of customer service. Watched her give attitude to other customers and door dash drivers as we sat and ate too…
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
We were visiting Utah in September 2023 and randomly found this place as we were wanting to try waffles , even though the rating was not great for thisplace we wanted to give it a shot, given our craving for waffles, and we are glad that we did try out this place.We have ordered Southwest Tartine with Chicken and Nutella Love. I waspretty suspicious to trythe chicken waffle ,as I was sacred that chicken might not have been well cooked, however I was so wrong. One of the best savory waffle i tried and their southwest sauce was the hero for this dish. The nutella love with strawberries was a perfect ending.I am surprised that this place has such low ratings at this location, the only reason I could think off is if the service could have been more better and welcoming could help this place rating. The service was okay, nothing bad or against but if the service is friendly welcoming it will definitely cheer up peoples mood.Next time when In UT I would try out their Waffles again.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Southwest Tartine, Nutella Love
The young man that was working on 10/2/2023 around 1:00 pm deserves a raise! He was a one man band. He held down the fort and handled it like a champ!Tips guys, tips. Employees like him really do deserve them.I would give them a 5 star on their food, like West Jordan gets, however, their chicken is always burnt. Not by the young man though, it’s always a female that works in the evening.
Atmosphere: 4
Food: 4
Service: 4
Was Very delicious ? ? ?
Food: 5
Recommended dishes: Nutella Love
On 2.3.2024, I placed an order to this place online. My husband went inside the store waffle love place and asked if the lady there could look up my order with order ID we were provided by the website once we paid for the order. I’m pissed because not only did the lady inside was clueless (hope she looks for another job) but she legit told my husband she didn’t know how to look up the order by the order number. She didn’t want to key in the card number the first time he went in so we decided to just order online and then he could pick it up. We paid for the order that we couldn’t get cause the employee didn't feel like making customer a priority is important to the business. This employees suppose to represent the place and this reflects badly on the management who hired her. Please train your employees to care otherwise they don’t belong there. Please I hope we can get our money back!Additionally I called multiple times and no one would answer or also seemed I was hung up on.Gena!
Service: 1
Love the combinations from Waffle Love ! ! !
Atmosphere: 5
Food: 5
Service: 3