They still actually deliver and don’t outsource that to a third party like many other places that used to offer delivery before. That means the deliveries are faster, and the drivers definitely handle the food better than a third party. Plus they always have awesome deals when you order online. Compared to the competition in Abingdon, I’m not sure how the other pizza places make it.
Atmosphere: 5
Food: 5
Service: 5
Sam Snead
I called to place an order and they told me they were to busy and would not take my Order
Doug Baker
The pizza was papa johns..lol
Atmosphere: 5
Food: 3
Service: 5
Sol Atkins
Items missing from order
Chris Blevins
Pizza had no cheese had to remake my pizza for some reason
Atmosphere: 2
Food: 2
Service: 2
Meghann Miller
Spent almost 90$ on march 3 from here and they screwed it up so I called that night spoke to the general manager about a replacement called back on 3/12 to get said replacement female manager yelling at me telling me to shut up and listen to her that they were not going to replace it and I could not have her GMs number it was Shona or something for this mangers name had to call corporate and they documented it and sent it to the higher manger team I hope she gets fired honestly if she can’t treat customers with respect then she definitely shouldn’t be a manager at any business I will never order there pizza again dominos is better anyway service and atmosphere get absolutely no stars because she created a hostile atmosphere and has no idea what customer service is. She never asked for my order number to check the order out nothing but corporate certainly did and seen what I was talking about DO NOT ORDER HERE GO TO PIZZA HUT OR DOMINOS
Food: 1
Hank Duncan
This was how my pizza was delivered actually it was all slid to 1 side absolutely unacceptable
Donna Kilgore
I always order from Papa John's in Abingdon, VA, and I have for years, but I may be finished after the order I got today. The cheese sticks were so thin you could read through them and they were overcooked. The pappadia is burned and I can't eat it. The driver wasn't particularly nice, but that's what all of us seem to be paying for these days. Bad service, poor quality food and charges that don't add up to the food you get. In other words, yuck!!
Food: 1
Service: 2
Melissa and Brad
We ordered pick up to go around six pm and was given an estimate of about 7:05. We went in to see how much longer food would be and was told our order was at the bottom of the screen. Along with about 8 other customers. They claimed that they had people call in. At 7:20 pm we were told 20 more minutes. At 7:45 pm our food was still wasnt done. As I'm sitting here writing this there are 9 people waiting in the tiny store front and many more in the parking lot.
As a customer waiting over two hours for one pizza , cheese sticks and wings is insane. It's also not my problem people called in. It's the managers.
I order from here quite often and I believe that I'm gonna start taking my business elsewhere. They never cut the pizza good enough and when I order a pizza with extra sauce it's just the regular amount, and this current one has almost no sauce. I'm done with this place.
Karon Norris
If I could give this location a zero, I would. I ordered 2 pizzas on the app around 5:30pm and was given estimated time for them to be ready 17 mins. Latest time to be ready was 6:08pm on the confirmation. I live at least 20 minutes away and made one stop before I went to pick up my order. When I arrived the lobby was busy but it cleared and I was asked for my name for the order. The lady, Shawna, looked over near the oven area and said it was coming up. To make a long story short, the order was “dropped” meaning it was skipped after being told it was coming out of the oven. After waiting almost an hour for my order, Shawna, who was working the place, became hostile and irate with me when I questioned her why I was not informed this earlier. She apologized and said she would give me a discount. She walks to the oven area and realizes one of my 2 pizzas is sitting in the hold area. I said it’s been sitting there all this time getting cold and she said it was heated and staying warm. I was upset by this time and she came back to the register then yelled at me “we are going thru a crises now”. I told her she could not use the crises as an excuse for them not doing their job and skipping my order. At that time she yelled at me and told me I wasn’t getting anything and told me to leave the premises and she was calling the cops because I was now trespassing. Yes, the cops were called and came because of their mistake. But I, as the customer was made the victim! The officer was nice and understood my frustration and just asked that I leave the premises. I will not support this company any longer and hope that no one else has to go through what I did the evening this happened.
Kimberly Hurd
Been with out power and phone service dew of the hurricane we finally get out out to papa John’s and we went inside to order and thin was told that we have to order on line or call it in really so they refused to take my order so I left with know food how sad is that
Service: 1
Stacy Tiller
They lost their best cook but still a top favorite in our family
Atmosphere: 3
Food: 3
Service: 3
Santana Warren
Shanna (papa johns employee) has the best customer service skills! She was such a sweetheart when we placed our order. I'd order again even off the customer but we all know I love papa johns pizza ❤️
Good pizza, a little over hyped though.
Atmosphere: 4
Food: 3
Service: 5
They still actually deliver and don’t outsource that to a third party like many other places that used to offer delivery before. That means the deliveries are faster, and the drivers definitely handle the food better than a third party. Plus they always have awesome deals when you order online. Compared to the competition in Abingdon, I’m not sure how the other pizza places make it.
Atmosphere: 5
Food: 5
Service: 5
I called to place an order and they told me they were to busy and would not take my Order
The pizza was papa johns..lol
Atmosphere: 5
Food: 3
Service: 5
Items missing from order
Pizza had no cheese had to remake my pizza for some reason
Atmosphere: 2
Food: 2
Service: 2
Spent almost 90$ on march 3 from here and they screwed it up so I called that night spoke to the general manager about a replacement called back on 3/12 to get said replacement female manager yelling at me telling me to shut up and listen to her that they were not going to replace it and I could not have her GMs number it was Shona or something for this mangers name had to call corporate and they documented it and sent it to the higher manger team I hope she gets fired honestly if she can’t treat customers with respect then she definitely shouldn’t be a manager at any business I will never order there pizza again dominos is better anyway service and atmosphere get absolutely no stars because she created a hostile atmosphere and has no idea what customer service is. She never asked for my order number to check the order out nothing but corporate certainly did and seen what I was talking about DO NOT ORDER HERE GO TO PIZZA HUT OR DOMINOS
Food: 1
This was how my pizza was delivered actually it was all slid to 1 side absolutely unacceptable
I always order from Papa John's in Abingdon, VA, and I have for years, but I may be finished after the order I got today. The cheese sticks were so thin you could read through them and they were overcooked. The pappadia is burned and I can't eat it. The driver wasn't particularly nice, but that's what all of us seem to be paying for these days. Bad service, poor quality food and charges that don't add up to the food you get. In other words, yuck!!
Food: 1
Service: 2
We ordered pick up to go around six pm and was given an estimate of about 7:05.
We went in to see how much longer food would be and was told our order was at the bottom of the screen. Along with about 8 other customers. They claimed that they had people call in. At 7:20 pm we were told 20 more minutes. At 7:45 pm our food was still wasnt done. As I'm sitting here writing this there are 9 people waiting in the tiny store front and many more in the parking lot.
As a customer waiting over two hours for one pizza , cheese sticks and wings is insane. It's also not my problem people called in. It's the managers.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I order from here quite often and I believe that I'm gonna start taking my business elsewhere. They never cut the pizza good enough and when I order a pizza with extra sauce it's just the regular amount, and this current one has almost no sauce. I'm done with this place.
If I could give this location a zero, I would.
I ordered 2 pizzas on the app around 5:30pm and was given estimated time for them to be ready 17 mins. Latest time to be ready was 6:08pm on the confirmation. I live at least 20 minutes away and made one stop before I went to pick up my order. When I arrived the lobby was busy but it cleared and I was asked for my name for the order. The lady, Shawna, looked over near the oven area and said it was coming up.
To make a long story short, the order was “dropped” meaning it was skipped after being told it was coming out of the oven. After waiting almost an hour for my order, Shawna, who was working the place, became hostile and irate with me when I questioned her why I was not informed this earlier. She apologized and said she would give me a discount. She walks to the oven area and realizes one of my 2 pizzas is sitting in the hold area. I said it’s been sitting there all this time getting cold and she said it was heated and staying warm. I was upset by this time and she came back to the register then yelled at me “we are going thru a crises now”. I told her she could not use the crises as an excuse for them not doing their job and skipping my order. At that time she yelled at me and told me I wasn’t getting anything and told me to leave the premises and she was calling the cops because I was now trespassing.
Yes, the cops were called and came because of their mistake. But I, as the customer was made the victim!
The officer was nice and understood my frustration and just asked that I leave the premises.
I will not support this company any longer and hope that no one else has to go through what I did the evening this happened.
Been with out power and phone service dew of the hurricane we finally get out out to papa John’s and we went inside to order and thin was told that we have to order on line or call it in really so they refused to take my order so I left with know food how sad is that
Service: 1
They lost their best cook but still a top favorite in our family
Atmosphere: 3
Food: 3
Service: 3
Shanna (papa johns employee) has the best customer service skills! She was such a sweetheart when we placed our order. I'd order again even off the customer but we all know I love papa johns pizza ❤️
Atmosphere: 5
Food: 5
Service: 5
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