Baskin-Robbins

3325 Jefferson Davis Hwy, Alexandria
(703) 548-2413

Recent Reviews

Sort by
Hasibullah Amanzai

The staff is rude and unfriendly

A. Harris

Rude ass enoloyees

Atmosphere: 3

Food: 1

Symmone Hunter

The guy that scooped my ice cream was very nice. However, the ice cream was really soft for it to be hand dipped and the cone was stale. I’ve been craving lemon custard all summer so this was a bit disappointing.

Atmosphere: 5

Food: 2

Service: 5

Jennifer Smith

I came in there about six o'clock, and they had no donuts. I asked the supervisor what kind of donut business is this, and that doesn't have any donuts. She got smart and said this is not a donut business, this is a coffee company.

Atmosphere: 1

Food: 1

Service: 1

Kristina Cervi

Ordered an ice cream cake 3 days in advance for my husbands birthday. I showed up to pick up and they spent 15 minutes looking for the cake and the very disrespectful attendant came out said he couldn’t find it despite having my confirmation email and receipt printed showing it should be prepared. He said there was nothing they could do about it. Thankfully a woman with a DD hat on offered me one of the cakes in the fridge that was already made. They didn’t have the flavor I ordered and the cake was unfortunately frost bitten and gross. VERY DISAPPOINTED and will not return.

Atmosphere: 1

Food: 1

Service: 1

Google user

Ordered an ice cream cake 3 days in advance for my husbands birthday. I showed up to pick up and they spent 15 minutes looking for the cake and the very disrespectful attendant came out said he couldn’t find it despite having my confirmation email and receipt printed showing it should be prepared. He said there was nothing they could do about it. Thankfully a woman with a DD hat on offered me one of the cakes in the fridge that was already made. They didn’t have the flavor I ordered and the cake was unfortunately frost bitten and gross. VERY DISAPPOINTED and will not return.

Mawas Fordinner

Horrible experience. I asked a simple question to see if they had brownie sundaes as their website states they do, and the employee was ticked off apparently and practically yelled “we don’t do brownies anymore.” I asked for a bit more to pick and as soon as I waved at him to notify the man I was ready to order, he walked past me to tend to a customer that had only just walked through the door — I had been at the front counter all this time.

You’re better off driving a few more minutes to another location with better customer service. Additionally, the location reeks of a horrible smell. Terrible experience.

Certified Bruh Moment

Horrible experience. I asked a simple question to see if they had brownie sundaes as their website states they do, and the employee was ticked off apparently and practically yelled “we don’t do brownies anymore.” I asked for a bit more to pick and as soon as I waved at him to notify the man I was ready to order, he walked past me to tend to a customer that had only just walked through the door — I had been at the front counter all this time.You’re better off driving a few more minutes to another location with better customer service. Additionally, the location reeks of a horrible smell. Terrible experience.

Rémi Román

Horrible experience. I asked a simple question to see if they had brownie sundaes as their website states they do, and the employee was ticked off apparently and practically yelled “we don’t do brownies anymore.” I asked for a bit more to pick and as soon as I waved at him to notify the man I was ready to order, he walked past me to tend to a customer that had only just walked through the door — I had been at the front counter all this time.You’re better off driving a few more minutes to another location with better customer service. Additionally, the location reeks of a horrible smell. Terrible experience.

Sarah Hall

31 flavors but no vanilla and no way to make a vanilla milkshake!

C T

Horrible! These employees have never heard of customer service, they are too busy eating to even think about serving anyone.

Elaine Pippins

I visited this location 4/23/2023and ordered apint of ice cream andthe attendant wiped the drippings on the cup with her tee shirt. Will not visit this location again . How disgusting!! Needless to say I left her holding the ice cream.

JC Thompson

Horrible! These employees have never heard of customer service, they are too busy eating to even think about serving anyone.

C Thompson

Horrible! These employees have never heard of customer service, they are too busy eating to even think about serving anyone.

Ashley Evernham

Expect the manager to argue with you lol

Loading...