Bruster's Real Ice Cream

Sophie gave us great customer service, she deserves a promotion, super friendly and helpful with recommendations.

I went today and asked for a small cake batter milk shake. I didnt realize that different locations have different flavors. The Brusters in Waldorf, MD has cake batter and apparently the Alexandria location doesn't but I wasn't told that when I asked for cake batter. Instead of saying anything, they gave me a small birthday cake milkshake. When I got it I figured they were just confused but I didn't want to bother them to change it because they were nice. I don't prefer to have to chew my milkshakes. It was full of sprinkles that I didnt want. I decided to just drink it anyway. THEN I noticed that some of the sprinkles were not sprinkles. I was getting a salty taste and and chewy texture. I pulled what I was chewing out my mouth and it looked like RICE. I said no way... I sniffed it and it literally smelled like a hibachi dinner. There was rice in my milkshake.... from a place that doesn't sell rice. Im just disgusted. I just tried to call and ask for a manager but was told the manager wasn't in. I asked when would be a better time to call and the girl on the phone said she doesn't know, try tomorrow. Im not sure what kind of place doesn't have a manager always on duty.

My kids, dog, and I love Bruster's. This location is staffed well with friendly, accommodating, and professional staff who have good humor. And who doesn't love a free pup cup of ice cream and waffle cone bits for their dog?

Fresh delicious home made ice cream and super nice service!! Love their birthday cakes too!!

this place is so dope. i come here all the time but today i talked to the cashier, Josey, and she was the best human interaction that i’ve had in a brick.

best ice cream i’ve ever had honestly. juno gave phenomenal customer service and helped me choose which flavors to get! well done!

I got 3 shakes and they were amazing! Tamra gave me a recommendation for making my peach shake even better and she was absolutely right! It was amazing! Thank you!

Great!

It's ice cream.

First experienced Bruster’s in Georgia and I’m so happy we have one in our area now! Love the different monthly flavors, especially key lime pie in the summer!

Excellent flavors and delicious cakes!

It was the best thing ever

Bruster's Real Ice Cream is a must-visit for ice cream lovers! The freshness of their daily made ice cream simply can't be beat, and the selection is a delightful surprise every time.

Satisfied my craving 🤗

Coffee chocolate chip ice cream was so delicious service was great and the line tells you this place is worth it.