Charleys Cheesesteaks and Wings

have great experience every time

This place is a fraud. I ordered on their app back in February. Went to pick up at store and it was closing. Why would you still accept online orders if you are closing ??? Corporate knows about this situation yet they still have not refunded my money and now do not even answer my emails back and now we are in May. Why would I support a company who treats their customers that way. Piss poor customer service.

Ate at the Aurora, CO location in Southlands on the 23rd of April. Half way through my sandwich I bit into something hard. It was a piece of sky blue plastic that appears to have been chopped up into my chicken Philly meat. Has numbers on it. Tried to reach out to corporate, was given an auto reply message to give them three business days to respond. Today is 5/4/25 and I have heard absolutely NOTHING back.

Terrible customer service and not so friendly staff.

I ordered food with the app, I PAID for it and I showed up to get it and the location claimed they didn’t have my order yet my money was taken. They didn’t care one bit about it and when I emailed customer service multiple times since JANUARY nothing was done so they took my money but no good or service provided. Theives. I have not been back since

Did survey from receipt, did not get code for free item as it said I would. No clear way to contact a human so I'm posting her. If anyone that works for Charleys reads this, i know it's probably way o

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I have been calling customer support since December 1st Beverly refuses to do the right thing she lies tells me she’s going to have the store call me and never did then when I call back she lies and says she going to have customer support call me back never do then lies and say I never called after I gave her proof and find out it’s the same rep. I was talking to the whole time now a month later she wants to order ID number even though I ordered through the app and there is tracking and I gave her my credit card information to show that I purchased the date and time terrible

they let racist people own there franchise, and then when you get sick with covid she tells you to just lie and come in anyways this racist lady also when you have surgery says "other people deserve your hours more anyways" when literally all her good reviews are because of me.

Piss on Charley's cheese steaks.

shut this place down! I was shown pics of the kitchen. 🤮🤮🤮 don't waste your time or money here!

Everyone should be Able to use a Restroom...I don't recommend Restaurants that refuse people picking up orders to use the Restroom

Why does your staff refuse to let a customer use the bathroom and then physically assault him? Charleys cheesesteak 5506 Cherrywood Ln in Maryland has issues.

Disgusting customer service. Those two girls in the video refusing to let a delivery driver use the bathroom should be fired immediately. If you don't want to be boycotted and lose business, take action.

very rude to delivery drivers who deliver food helping your sales. Maybe delivery companies should drop you from their options for food delivery.