I enjoy going to Chili’s with my family because the food is consistently good, and the wait staff is always friendly. However, the service tends to be slow—both when getting seated initially and throughout the meal—and attentiveness could be improved.
On my most recent visit with my family and parents, our bill had multiple errors, including overcharges (items charged separately instead of as a combination). The visit before that, we were mistakenly charged for items another table had ordered. While the staff has always resolved these issues, it still requires us to wait around for corrections, which can be frustrating.
Atmosphere: 4
Food: 4
Service: 2
Thomas C
The service was great. I got an Old Timer burger and wondered why hadn't I been to 🌶️'s in years.
Atmosphere: 4
Food: 5
Service: 5
Laura
I had a really disappointing experience with our server, Ayana. From the moment we were seated, it was clear she had little interest in our table. She was incredibly slow to acknowledge us and barely checked in the entire time. It honestly felt like we were invisible.
What made it worse was that she spent the majority of our visit chatting with the table right in front of us, giving them all her attention while completely ignoring us. We waited far too long for everything drinks, food, even just to place our order. There was no effort to make us feel welcome or cared for.
I understand that restaurants get busy, but basic courtesy and attention shouldn’t be optional. Ayana’s lack of professionalism really impacted our experience, and unfortunately, I wouldn’t recommend sitting in her section based on this visit.
Atmosphere: 2
Food: 3
Service: 1
Slayda Pressure
The place it’s self might be good but don’t go if your looking for a job they give false hope said they want to move forward and hire you and have you waiting around for the paperwork just for them to not communicate anything say u need experience for what 2.50 an hour very unprofessional
ashli smith
My bartender was incredibly attentive, ensuring that I was well taken care of and that my food and drinks were good. The only downside was that my mozzarella sticks didn’t have that perfect crunch like you see in social media posts. Lol!
Sydney Thomas
Wasn’t seating at 10:20 despite 6+ open table. We only wanted drinks/dessert … Should probably work on staffing better on a friday night…
Zachary Henderson Jr.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 5
Service: 3
joe Demetro
IDK why this place is making a come back. Tables are sticky food makes you constipated it's over priced smells like cheap cleaner products food comes out decently warm ... But the Nashville hot Motorola sticks has me to chokehold an I get them once a week .. so 3.6 stars out of 5 wish this place was cleaner
RJ Davis
Good sandwich and beer. Nice service at the bar. Not a very good beer selection for me.
Atmosphere: 4
Food: 4
Service: 4
Jada S
They used soggy expired onions to make the burger bites I had. Never eating at Chilis again. They just ruined my appetite for their food.
Food was great just missing a few condiment items. Price was a little on the high side in my opinion.
Food: 5
Service: 4
Spencer Watts
Customer service is beyond terrible.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Steak
yaz
This place is terrible. If you don’t eat pork, BEWARE!! I ordered a triple dipper with specifically no bacon on my sliders. I finished eating one until I noticed there were bacon bits inside. I felt absolutely disgusted, especially considering I reiterated with the waitress multiple times not to put bacon. My fiancées order was also completely wrong and got nothing we asked for. After bringing this to our waitress attention, she still tried charging us $21 dollars, we had to complain further for the manager to void any payment. We declined any re-serving of a plate because we felt so disgusted and did not want to continue eating. The way they handled this was so unprofessional and disgusting, do not go here.
Atmosphere: 1
Food: 1
Service: 1
Alissa Marcos
Light skin black bartender completely forgot about our family and I placed the order online after waiting 20 mins for him to come take our order. By the time he realized he had our table after dropping off drinks I had already placed the order online. I guess we weren’t important enough but I have kids that needed to eat. Sorry no tip for you tonight please remember your guests because tonight was annoying
Atmosphere: 1
Food: 1
Service: 1
Latasha Broadie
Service was ok. Food was good. Atmosphere was cozy. We will definitely be back.
I enjoy going to Chili’s with my family because the food is consistently good, and the wait staff is always friendly. However, the service tends to be slow—both when getting seated initially and throughout the meal—and attentiveness could be improved.
On my most recent visit with my family and parents, our bill had multiple errors, including overcharges (items charged separately instead of as a combination). The visit before that, we were mistakenly charged for items another table had ordered. While the staff has always resolved these issues, it still requires us to wait around for corrections, which can be frustrating.
Atmosphere: 4
Food: 4
Service: 2
The service was great. I got an Old Timer burger and wondered why hadn't I been to 🌶️'s in years.
Atmosphere: 4
Food: 5
Service: 5
I had a really disappointing experience with our server, Ayana. From the moment we were seated, it was clear she had little interest in our table. She was incredibly slow to acknowledge us and barely checked in the entire time. It honestly felt like we were invisible.
What made it worse was that she spent the majority of our visit chatting with the table right in front of us, giving them all her attention while completely ignoring us. We waited far too long for everything drinks, food, even just to place our order. There was no effort to make us feel welcome or cared for.
I understand that restaurants get busy, but basic courtesy and attention shouldn’t be optional. Ayana’s lack of professionalism really impacted our experience, and unfortunately, I wouldn’t recommend sitting in her section based on this visit.
Atmosphere: 2
Food: 3
Service: 1
The place it’s self might be good but don’t go if your looking for a job they give false hope said they want to move forward and hire you and have you waiting around for the paperwork just for them to not communicate anything say u need experience for what 2.50 an hour very unprofessional
My bartender was incredibly attentive, ensuring that I was well taken care of and that my food and drinks were good. The only downside was that my mozzarella sticks didn’t have that perfect crunch like you see in social media posts. Lol!
Wasn’t seating at 10:20 despite 6+ open table. We only wanted drinks/dessert
… Should probably work on staffing better on a friday night…
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 5
Service: 3
IDK why this place is making a come back. Tables are sticky food makes you constipated it's over priced smells like cheap cleaner products food comes out decently warm ... But the Nashville hot Motorola sticks has me to chokehold an I get them once a week .. so 3.6 stars out of 5 wish this place was cleaner
Good sandwich and beer. Nice service at the bar. Not a very good beer selection for me.
Atmosphere: 4
Food: 4
Service: 4
They used soggy expired onions to make the burger bites I had. Never eating at Chilis again. They just ruined my appetite for their food.
Food: 1
Service: 1
Restaurantji Recommends
Food was great just missing a few condiment items. Price was a little on the high side in my opinion.
Food: 5
Service: 4
Customer service is beyond terrible.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Steak
This place is terrible. If you don’t eat pork, BEWARE!! I ordered a triple dipper with specifically no bacon on my sliders. I finished eating one until I noticed there were bacon bits inside. I felt absolutely disgusted, especially considering I reiterated with the waitress multiple times not to put bacon. My fiancées order was also completely wrong and got nothing we asked for. After bringing this to our waitress attention, she still tried charging us $21 dollars, we had to complain further for the manager to void any payment. We declined any re-serving of a plate because we felt so disgusted and did not want to continue eating. The way they handled this was so unprofessional and disgusting, do not go here.
Atmosphere: 1
Food: 1
Service: 1
Light skin black bartender completely forgot about our family and I placed the order online after waiting 20 mins for him to come take our order. By the time he realized he had our table after dropping off drinks I had already placed the order online. I guess we weren’t important enough but I have kids that needed to eat. Sorry no tip for you tonight please remember your guests because tonight was annoying
Atmosphere: 1
Food: 1
Service: 1
Service was ok. Food was good. Atmosphere was cozy. We will definitely be back.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Burger
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