My family and I are extremely disappointed with our recent visit. My daughter came home for Spring Break and wanted Chilli's. So we decided to visit one near our home. We were seated immediately but it took a while for the server to take our order and bring drinks but they were busy so we didn't worry. However, when the server did take order, he wrote it on a napkin. I voiced my concerns to him but he was insisted. Unfortunately, our food never came out. 40 minutes later, we tracked down our waiter and he said 2 minutes but 10 minutes went by and no food. My husband saw the waiter pull the napkin from the trash so my husband said the order was not placed. I didn't believe him because how could the waiter not put our order in? We finally spoke to a manager who went to check on our food and we were advised that the order was not even put in. Almost an hour later, no food. My kids were hungry and well as everyone else. Very disappointed and horrible service.
Service: 1
Victoria Rougeux
My son and came here after work for a beer date to unwind from the week. We at in the bar area and our server was AMAZING...attentive and accommodating. We are vegetarian and had thought there would be more options for us. However when we asked us we could have queso without the meat we were accommodated. When we asked if we could have the nachos with shrimp instead of beef we were happily accommodated. It was a wonderful experience and we will definitely return for another beer date.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chips & Salsa
Juan David Jaramillo
The Colombian server was fantastic! My molten lava cake was a bit hard… not the best
Atmosphere: 5
Food: 4
Service: 5
Susan Purcell
So loud! Food came out one plate at a time Every thing was very salty
Atmosphere: 1
Food: 4
Service: 2
Marvin Ferrufino
It’s a local’s bar
Atmosphere: 5
Food: 5
Service: 5
Cory Shelton
Great service, decent price and go-to items on the menu
Atmosphere: 5
Food: 5
Service: 5
Renee Brown
I got the hamburger special with cheese they didn't melt my cheese.
Went in on Sunday 02/16/2025 called the restaurant to ask if they were super busy and was told wait time would be 15 minutes which I did not mind. Went in and saw that the restaurant was packed and there was a line to be seated. The hostess put me on the waitlist for the next available seating and I was placed 5th on the waitlist. Due to the store being packed I decided to wait in my car until I got a text notification which the hostess told me I would receive. Never received the text notification and my place in line was not changing each time I check the link that was given to me. About after 40 minutes, I saw multiple parties leave and I went inside. I then saw that they were now seating everybody who was just walking in, so what was the point of being put on the waitlist if people who came later got sat first? They need to fix whatever link they are using or be honest about the wait time.
Janeth Rucker
At dinner last night, what a delight, Terry our server made everything right! With kindness and charm, so quick on their feet, They made our experience truly elite.
Drinks stayed full, the service was fast, A smile and warmth that sure made it last. Attentive and friendly, a joy through and through, Terry, we’re grateful for all that you do!
So if you stop by, be sure to request, Terry’s the one—simply the best!
Atmosphere: 5
Food: 5
Service: 5
Bertila Arias
This was the first time I visited this Chili's. As soon as we came in we were met with an unpleasant young host. If it wasn't for her our experience would've been phenomenal. Our waiter Jonathan stopped by every so often for a chat and making sure our expectations were getting met. The food was amazingly delicious, hot, crispy and on point!!
Atmosphere: 5
Food: 5
Service: 3
Rosa
Excellent service, very friendly staff and very comfortable room.
Terry is the best! The food was awesome especially triple dipper. My friends and I love coming here.
Atmosphere: 5
Food: 5
Service: 5
Love the smashed burgers. Free chips with salsa, reasonable prices, good for all ages, Loud and happy feeling there.
Parking: Franconia, Bulah
Kid-friendliness: Lots of kids, all ages
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Steak Fajitas, Hamburger
Very good
Atmosphere: 5
Food: 5
Service: 5
My family and I are extremely disappointed with our recent visit. My daughter came home for Spring Break and wanted Chilli's. So we decided to visit one near our home. We were seated immediately but it took a while for the server to take our order and bring drinks but they were busy so we didn't worry. However, when the server did take order, he wrote it on a napkin. I voiced my concerns to him but he was insisted. Unfortunately, our food never came out. 40 minutes later, we tracked down our waiter and he said 2 minutes but 10 minutes went by and no food. My husband saw the waiter pull the napkin from the trash so my husband said the order was not placed. I didn't believe him because how could the waiter not put our order in? We finally spoke to a manager who went to check on our food and we were advised that the order was not even put in. Almost an hour later, no food. My kids were hungry and well as everyone else. Very disappointed and horrible service.
Service: 1
My son and came here after work for a beer date to unwind from the week. We at in the bar area and our server was AMAZING...attentive and accommodating. We are vegetarian and had thought there would be more options for us. However when we asked us we could have queso without the meat we were accommodated. When we asked if we could have the nachos with shrimp instead of beef we were happily accommodated. It was a wonderful experience and we will definitely return for another beer date.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Chips & Salsa
The Colombian server was fantastic! My molten lava cake was a bit hard… not the best
Atmosphere: 5
Food: 4
Service: 5
So loud! Food came out one plate at a time
Every thing was very salty
Atmosphere: 1
Food: 4
Service: 2
It’s a local’s bar
Atmosphere: 5
Food: 5
Service: 5
Great service, decent price and go-to items on the menu
Atmosphere: 5
Food: 5
Service: 5
I got the hamburger special with cheese they didn't melt my cheese.
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chips & Salsa, Hamburger
Restaurantji Recommends
Went in on Sunday 02/16/2025 called the restaurant to ask if they were super busy and was told wait time would be 15 minutes which I did not mind. Went in and saw that the restaurant was packed and there was a line to be seated. The hostess put me on the waitlist for the next available seating and I was placed 5th on the waitlist. Due to the store being packed I decided to wait in my car until I got a text notification which the hostess told me I would receive. Never received the text notification and my place in line was not changing each time I check the link that was given to me. About after 40 minutes, I saw multiple parties leave and I went inside. I then saw that they were now seating everybody who was just walking in, so what was the point of being put on the waitlist if people who came later got sat first? They need to fix whatever link they are using or be honest about the wait time.
At dinner last night, what a delight,
Terry our server made everything right!
With kindness and charm, so quick on their feet,
They made our experience truly elite.
Drinks stayed full, the service was fast,
A smile and warmth that sure made it last.
Attentive and friendly, a joy through and through,
Terry, we’re grateful for all that you do!
So if you stop by, be sure to request,
Terry’s the one—simply the best!
Atmosphere: 5
Food: 5
Service: 5
This was the first time I visited this Chili's. As soon as we came in we were met with an unpleasant young host. If it wasn't for her our experience would've been phenomenal. Our waiter Jonathan stopped by every so often for a chat and making sure our expectations were getting met. The food was amazingly delicious, hot, crispy and on point!!
Atmosphere: 5
Food: 5
Service: 3
Excellent service, very friendly staff and very comfortable room.
Definitely the best run Chilis in the NoVa area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips & Salsa, Hamburger
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