Chipotle Mexican Grill

4531 Duke St, Alexandria
(703) 370-2152

Recent Reviews

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Anida Dublin

This was my 2nd and last time I eat at this chipotle. The first time I ordered a rice bowl double chicken and it was so salty. This was months ago so I figured I’d try again thinking maybe it was a off day. Paid over $15 for a rice bowl double chicken because I was starving after leaving the gym only to get home and be unable to eat the bowl because it’s so salty and spicy. I could tolerate the spice but the amount of salt is ridiculous. I’ve eaten at several chipotle and have never experienced this. I think the employees are bringing spices from home because that is NOT the default recipe. Do not eat her drive pass unless you want to have a stroke.

Atmosphere: 3

Food: 1

Service: 3

Jen Castro

I understand workers are hard to find but you should invest in someone to supervise the young adults working. There was music being blasted from the kitchen , music blasting over the speaker. The young man behind the counter couldn't roll an overstuffed (his own doing) burrito and he left without saying a word and then came back with someone else to try to roll the burrito while he went on the next person.

Atmosphere: 1

Food: 1

Service: 1

Britney Warren

Horrible Location. I didn’t get the lady’s name but she was working the line 6/28/25 at 10pm. She had the worst attitude. Literally threw my ingredients in the bowl. My bowl is 10% rice and 70% corn. She completely disregarded everything I said. I asked for a tortilla on the side in the beginning. When she didn’t give it to me by the end, i asked again. the cashier had to ask her again for it and she practically threw it at him. Will not be back.

Hold Phon

Food is cold and added to that you have to wait in line when you’re the only customer because all employees are in the back

Atmosphere: 1

Food: 1

Service: 1

Julia Ansaldi

I had a horrible experience at this Chipotle on Wednesday night. I paid for my order and the payment went through on my end, but their system said it was declined. Instead of resolving the issue professionally, the manager demanded I pay again. When I explained that the charge had already gone through for me (I even showed him the Apple Pay confirmation), he got aggressive, cursed at me, and threatened to trespass me if I came back. Completely unacceptable behavior!

Service: 1

israel hernandez

This is one of the tastiest chipotles, I come here all the time.

Atmosphere: 5

Food: 5

Service: 5

Shraddha Patel

They charged me for Steak bowl and even food is not hot. I asked for that but they were rude. This is so disgusting

Food: 1

Service: 1

Richard Eckhart (DoomedCustoms)

Customer service here used to be so good, the worst part isn't the food or atmosphere... It's the management!

Atmosphere: 5

Food: 5

Service: 2

Marissa Alvarez

The girl working the counter around 8:30p was mentally checked out. Order was messed up so bad, I gave up correcting her. Also got home and found i got charged extra for guacamole I didn't have on my bowl. Order #516 4/11/2025

wallstreetchris

Gave me terrible case of food poisoning

Atmosphere: 1

Food: 1

Service: 1

Thomas Tucker

On top of getting my order wrong and catching an attitude when I asked if it was the right order (which still ended up not being right), the workers clean the countertops then touch your food without changing gloves. I watched the girl make 3 takeout orders and after each one she wiped the counter with her hands, wiped her hands on her apron, then continued to add toppings with those same gloves smh. Go to another location please

Atmosphere: 1

Food: 1

Service: 1

Georgios Petikaris

Chipotle for has went down a few notches in it's food quality....but I'll still eat

Atmosphere: 3

Food: 2

Service: 3

Dillon Hess

Average Chipotle. Food was as ordered and ready when I arrived.

Atmosphere: 3

Food: 4

Service: 4

Mark Yancey

Great staff!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

indie

You’d think with as much as chipotle likes to raise their prices, they could at least PRETEND to care about giving you the appropriate portion for the money you are paying. It’s so infuriating having to click extra portion for everything because you know they will skimp you and they DO SO ANYWAY. Especially this location. Take a look at these bowls and you tell me if they’re appetizing and worth over $40!! Answer is simple: no. This is ridiculous and I want my entire refund from this location as soon as possible.

Food: 1

Service: 1

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