Worst Dunkin experience I’ve had. I ordered a $16 Valentine’s Day Munchkin tin online and was told when I arrived they were out of what I already paid for. The employee spoke no English, which made it nearly impossible to communicate or understand what was happening. She didn’t understand what I was saying.
I was given a substitute that didn’t even match the value of what I paid, and I had to go back after walking back to my apartment to fix the price difference myself. The whole situation was disorganized and poorly handled. If someone is working in customer service, they need to be able to communicate clearly with customers.
Atmosphere: 1
Food: 1
Service: 1
Angel Alcala
The lady was practically ignoring us and kept talking on the phone it took a solid 3 mins of standing in front of her to get her attention to take my order and like another 2 mins for me just to add a donut to my order this was so annoying And it was just myself in the shop 😒
Atmosphere: 4
Food: 3
Service: 1
Reet
Ordered a “hot chai” and got harshly corrected back with “latte”. Idk what that was about but that’s the 2nd time at this location this happened.
And somehow the hot chai came out lukewarm. $6 for lukewarm tasteless tea.
Atmosphere: 2
Food: 1
Service: 2
Sammy Beggs
Bad customer service from the manager? She’s rude. I asked her to remake my drink since it’s tasted odd and the whole time she was remaking it she was throwing things around and just threw the drink on the counter. I tried the drink again and it tasted rancid. I asked her if I can just order another drink since I thought they didn’t know how to make the iced shaken espresso. She was arguing back and forth and didn’t even want to remake my drink. Worse location ever. I’m literally walking distance from this location and I refuse to go back there.
Abdullo Doniyori
Employees have 0 experience. They dont know what they are doing.. its always chaos in this location. Orders are always late and not made properly. Needs a new management.
Atmosphere: 1
Food: 1
Service: 1
Spam God
The manager lady is very rude and always makes me late for work she is always on the phone when I arrive an has messed my order up multiple times I can’t stand going to this place anymore I will rather drive to the other one
Atmosphere: 1
Food: 1
Service: 1
Floyd Montero
Friendly employees. Rapid customer service. Freshly brewed coffee. Many delicious options to choose from.
Atmosphere: 5
Food: 5
Service: 5
Nhandi Jackson
worst Dunkin experience of my life and my expectations were already extremely low. I don’t know what the employees of this location is doing but it’s not getting orders right, even though they take 30 minutes to make one egg and cheese croissant (which they ended up putting bacon and sausage in my EGG and CHEESE croissant). Me and my family came here to get three separate orders and they got every single one wrong. New management is needed here or a completely new group of employees need to be hired. Completely ineffective.
Atmosphere: 1
Food: 1
Service: 1
BJ_ 202DC
The workers there do not know what they’re doing. They don’t know how to make the drinks. They are unsanitary. I notice multiple health violations. Do not go there!!!
Atmosphere: 1
Food: 1
Service: 1
Alex S
I use to run on Dunkin, sadly no more. Do not waste your time coming here. I saw the negative reviews before coming and sadly I found out. I use to go to Dunkin everyday in my city before moving here and it was pleasant. The food at this location some how tastes stale and flies can be seen over the pastries. I thought maybe I’ll just get a black coffee from here going forward… they can’t mess that up right?
Like clockwork, each time I came in for a black coffee they would input the order wrong and I would have to correct them multiple times. Most times I’d have to wait 5mins for it before asking if they could make it since it’s a quick order. This is truly embarrassing. The most basic, elementary menu item with NO MODS and the clerks are struggling to get it right. It really doesn’t seem like corporate or whatever regional manager comes to check this place out because there is an egregiously conspicuous lack of training and customer service.
It's a Dunkin but they are clean service was good. Food was good. Seating is fair but not for sitting and eating, mainly used for waiting for what you ordered.
Atmosphere: 3
Food: 4
Service: 4
Sheri Walters
It's a nice clean Dunkin. Bathroom clean, friendly service
Atmosphere: 4
Food: 4
Service: 5
Elizabeth Linarez
Employees need to be trained a little better on how to prep their food. We are not from Alexandria and we were actually leaving the town when we stopped by to purchase bagels WITH cream cheese. What we received was a slap of what they call cream cheese spread. There was barely anything there, the bagels were also cold just to top it off. We would have returned we weren’t already in hwy. I was very disappointed in the overall experience from food to customer service. I had to repeat my order twice for them to get it together. I should have known better since that moment.
Atmosphere: 1
Food: 1
Service: 1
Luz Kistler
The service is not good, in this place,the needs more training to get started.
Worst Dunkin experience I’ve had. I ordered a $16 Valentine’s Day Munchkin tin online and was told when I arrived they were out of what I already paid for. The employee spoke no English, which made it nearly impossible to communicate or understand what was happening. She didn’t understand what I was saying.
I was given a substitute that didn’t even match the value of what I paid, and I had to go back after walking back to my apartment to fix the price difference myself. The whole situation was disorganized and poorly handled. If someone is working in customer service, they need to be able to communicate clearly with customers.
Atmosphere: 1
Food: 1
Service: 1
The lady was practically ignoring us and kept talking on the phone it took a solid 3 mins of standing in front of her to get her attention to take my order and like another 2 mins for me just to add a donut to my order this was so annoying And it was just myself in the shop 😒
Atmosphere: 4
Food: 3
Service: 1
Ordered a “hot chai” and got harshly corrected back with “latte”. Idk what that was about but that’s the 2nd time at this location this happened.
And somehow the hot chai came out lukewarm. $6 for lukewarm tasteless tea.
Atmosphere: 2
Food: 1
Service: 2
Bad customer service from the manager? She’s rude. I asked her to remake my drink since it’s tasted odd and the whole time she was remaking it she was throwing things around and just threw the drink on the counter. I tried the drink again and it tasted rancid. I asked her if I can just order another drink since I thought they didn’t know how to make the iced shaken espresso. She was arguing back and forth and didn’t even want to remake my drink. Worse location ever. I’m literally walking distance from this location and I refuse to go back there.
Employees have 0 experience. They dont know what they are doing.. its always chaos in this location. Orders are always late and not made properly. Needs a new management.
Atmosphere: 1
Food: 1
Service: 1
The manager lady is very rude and always makes me late for work she is always on the phone when I arrive an has messed my order up multiple times I can’t stand going to this place anymore I will rather drive to the other one
Atmosphere: 1
Food: 1
Service: 1
Friendly employees.
Rapid customer service.
Freshly brewed coffee.
Many delicious options to choose from.
Atmosphere: 5
Food: 5
Service: 5
worst Dunkin experience of my life and my expectations were already extremely low. I don’t know what the employees of this location is doing but it’s not getting orders right, even though they take 30 minutes to make one egg and cheese croissant (which they ended up putting bacon and sausage in my EGG and CHEESE croissant). Me and my family came here to get three separate orders and they got every single one wrong. New management is needed here or a completely new group of employees need to be hired. Completely ineffective.
Atmosphere: 1
Food: 1
Service: 1
The workers there do not know what they’re doing. They don’t know how to make the drinks. They are unsanitary. I notice multiple health violations. Do not go there!!!
Atmosphere: 1
Food: 1
Service: 1
I use to run on Dunkin, sadly no more. Do not waste your time coming here. I saw the negative reviews before coming and sadly I found out. I use to go to Dunkin everyday in my city before moving here and it was pleasant. The food at this location some how tastes stale and flies can be seen over the pastries. I thought maybe I’ll just get a black coffee from here going forward… they can’t mess that up right?
Like clockwork, each time I came in for a black coffee they would input the order wrong and I would have to correct them multiple times. Most times I’d have to wait 5mins for it before asking if they could make it since it’s a quick order. This is truly embarrassing. The most basic, elementary menu item with NO MODS and the clerks are struggling to get it right. It really doesn’t seem like corporate or whatever regional manager comes to check this place out because there is an egregiously conspicuous lack of training and customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It's a Dunkin but they are clean service was good. Food was good. Seating is fair but not for sitting and eating, mainly used for waiting for what you ordered.
Atmosphere: 3
Food: 4
Service: 4
It's a nice clean Dunkin. Bathroom clean, friendly service
Atmosphere: 4
Food: 4
Service: 5
Employees need to be trained a little better on how to prep their food. We are not from Alexandria and we were actually leaving the town when we stopped by to purchase bagels WITH cream cheese. What we received was a slap of what they call cream cheese spread. There was barely anything there, the bagels were also cold just to top it off. We would have returned we weren’t already in hwy. I was very disappointed in the overall experience from food to customer service. I had to repeat my order twice for them to get it together. I should have known better since that moment.
Atmosphere: 1
Food: 1
Service: 1
The service is not good, in this place,the needs more training to get started.
Employee very bad service
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