Dunkin'
5836 N Kings Hwy, Alexandria
(703) 329-9222
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
Best Dunkin location around me that gets my drink right. 95% of the time my drink is made perfect and on time. I order mobile. I’ve only had like 2 times where my sandwich was burnt and hash browns still served like that where I complained. There are some mornings that my hashbrowns are missing or an order of munchkins. I have to always check the bag and taste my drink before I walk away. I have noticed some mornings specifically where my drink is slightly off depending who the staff is.
Atmosphere: 4
Food: 3
Service: 3
Flies everywhere all over the donuts. I didn’t realize until my child told me not to eat the donuts claiming they saw flies and when I walked past the donut shelves I saw many flies over the glazed donuts and they looked really dry. Worst Dunkin’ Donut place I’ve been to. I’ve seen so much better than this.
Atmosphere: 1
Food: 1
Service: 1
Nice facility
Served regular coffee instead of decaf. Was lied to. Previously regular customer will never return.
I came in and ordered a hot decaf coffee. I saw the employee pour coffee that wasn’t from the decaf pot. I asked “if this decaf” and he said “yes.” Half an hour later I had only drank have the cup and was shaking from the caffeine. I went back to ask and the employee couldn’t confirm if he had served me decaf and the supervisor tried to provide vague assurances.
I was a regular customer, but will never return to this location.
Service: 1
It's a FOOD establishment. No soap in a cluttered Dunkin bathroom that wasn't very clean. It’s a turn-off. Used code to get into bathroom.
Atmosphere: 4
Food: 5
Service: 5
My Saturday goto!
Atmosphere: 5
Food: 5
Service: 5
Best service at a Dunkin ever! Very friendly!
Atmosphere: 5
Food: 5
Service: 5
I genuinely don’t know what is going on at this Dunkin, they obviously don’t have consistent training for staff. Every time I order from here there is something wrong with my drink and food. One time my iced latte is a cup of nothing but milk and a splash of espresso, another time I get a hot latte and the milk is cold and not steamed. They’ve given stale untoasted bread for avocado toast and room temperature hash browns. There are much better locations in the area
Food: 1
Service: 1
The lady who is in customer service has no idea what customer service is. When I entered the place I felt like I was begging for food. She never asked me how she could help me. I felt like I didn't exist. I decided to leave the place without ordering anything.
Atmosphere: 1
Food: 2
Service: 1
This Dunkin is not managed very well. They are mostly out of whatever you want. Many of the staff are unfriendly.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
Restaurantji Recommends
I went into dunkins on Wed this week and I saw sury wasn't there...she is so great with customer services and gets u in and out. But that day she wasn't there things was so different the lady on register was new didn't know what she was doing and they even made my coffee wrong too. I was so upset and disappointed that day. I thought to myself I wish sury was here because she is great and would got the job right with great customer services 🤔☹️. If she is not there I don't want to go to the location.
Atmosphere: 1
Service: 1
I am not sure what has happened in the past week at this Dunkin but something is definitely off. New people and not the best attitudes. I’m confused……Where’s Sury!? She was the only reason I frequented this dunkin. It’s unfortunate but I’ll have to visit a different store
Atmosphere: 1
Service: 1
I went into dunkins on Wed this week and I saw sury wasn't there...she is so great with customer services and gets u in and out. But that day she wasn't there things was so different the lady on register was new didn't know what she was doing and they even made my coffee wrong too. I was so upset and disappointed that day. I thought to myself I wish sury was here because she is great and would got the job right with great customer services ?☹️. If she is not there I don't want to go to the location.
Atmosphere: 1
Service: 1
Nice dunks great employees!
Atmosphere: 5
Food: 5
Service: 5
Listen, as soon as I tasted my vanilla iced coffee I was so delighted especially after receiving such great customer service and my mobile order being ready when I walked in. I planned to come here leaving a rave review hoping the food was just as good. I was disappointed to get to the undercooked and soggy hashbrowns and untoasted sourdough bread on my bacon egg and cheese sandwich. This can be improved though, and I’m only putting this here in hopes that it does, and then I will come back and update this review. But I really appreciate the wonderful customer service from the cashier. It’s the little things like asking do I need ketchup for my hashbrowns, lol. Thank you ?.
Loading...